Manager Software
Resume:
TAMER MOHAMED
MAHMOUD EL-MASRY
**, ******* **** ********* **,
NASR CITY, CAIRO, EGYPT
*******@*******.***
********@*****.***
OBJECTIVE
Seeking a promising position within an international perspective that offers both a challenge and a good opportunity for growth.
Personal Information
Date of birth: 21-09-1981
Nationality: Egyptian
Marital Status: Married
Military Status: Exempted
EDUCATION
Bachelor in engineering, Communication section Sep 1999 –August 2005
Higher Technological Institute, Cairo, Egypt
EXPERIENCE
Information Technology, Assistant IT Manager February 2013 till now IHG CityStars Complex, Cairo, Egypt
Job Summary
The Assistant Information Technology Manager reports to the director of information technology.
Manage Information Technology operations & computer systems. Ensure technology is accessible and equipped with current hardware & software. Monitor & maintain technology to ensure maximum access. Provides recommendations about future planning and development of resources, in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
Duties & Responsibilities
Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations.
Build and install Virtual Desktop Infrastructure using VMware Environment such as vSphere, ESXI.
Checking daily backups, all system interfaces, Server hardware and logs.
Monitor, manage, and resolve daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Supervision of IT supervisors and clerks.
Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards. 2
Claim suppliers for any Software/ Hardware conflicts.
Follow up all claims that are being forwarded to IT Department, apply the theory of trouble tickets.
Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
Develop and adapt any ideas that bring IT services to higher level.
Perform quality assurance activities to ensure standardization of best practices.
Recovers any gaps that might face IT Department.
Assist existing/new properties when it is required, with approval of IT Manager.
Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
Build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, using a VMware environment such as vSphere. Afterward, they configure it for production by creating user accounts, controlling access to networks, and managing storage and security settings.
Planning client infrastructures. Gathering system data, researching possible solutions, developing and presenting their design ideas, and thoughtfully evaluating suggestions from others. In addition, evaluate industry trends and implementing standards and best practices.
Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure.
Build, install, configure and maintain systems over Microsoft Hyper-V virtualization.
Build, install, configure and maintain Active Directory, DNS, and DHCP over Windows Server 2016.
Monitor, Manage HP C7000 Blade infrastructure.
Monitor, Manage HP 3Par storage area network SAN. Information Technology, IT Support Manager January 2012 till January 2013
IHG Dubai Festival City Complex, Dubai, UAE
Job Summary
Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications, Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers. Performs full supervision of Operations staff. Duties & Responsibilities
Assesses telephone and written requests for assistance regarding computer hardware and/or software applications for the purpose of resolving problem situation and/or determining appropriate action/s for resolution.
Assists in defining the technology support needs of the Hotels for the purpose of ensuring the efficiency of the Hotel’s technology support.
Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution, referring as appropriate for resolution and/or maintaining quality assurance.
Attends meetings as assigned (e.g. leadership meetings, etc.) for the purpose of conveying and/or gathering information required to perform functions. 3
Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information.
Provides and develops training to technicians and other employees for the purpose of improving their job performance and delivering services that conform to the Hotel’s objectives.
Responsible for the overall software needs of the company. Software includes network and computer applications. Analyzes networking needs, recommends systems for purchase, purchases the hardware and applications, implements the systems to the whole Hotels and maintains systems integrity. Recommends firewalls and antivirus software and installs them after purchase and tests these applications to see if any driver and hardware conflicts arise, makes the necessary modifications.
Gives recommendations on how to maximize productivity by upgrading to newer and more versatile applications.
Manages the day-to-day operations of the Hotels by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to the hotel’s systems firmware and software. Works with vendors to assist support activities.
Supervises Operations staff including hiring, training, evaluating and disciplining. May guide or provide work direction to technical staff, contract staff and/or student employees. Determines appropriate coverage for all hours of operation.
Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Establishes, maintains and manages Active Directory user’s accounts.
Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
Develops procedures, programs and documentation for backup and restoration of the Hotel’s operating systems and hotel’s-based applications.
Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customers. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
Manages the Main Hotel’s Computer room including hardware, software.
Stays current with technological developments in systems administration technology and recommends ways for the Hotels to take advantage of new technology.
Implementing The Virtualization Technology using Hyper-V on Windows Servers 2012. Information Technology, IT Supervisor September 2009–December 2011 IHG Citystars Complex, Cairo, Egypt
Job Summary
Determine the business and technological needs of the complex, making decisions about computer hardware, software and networks. Trains and evaluates the members of the complex IT team, including network administrators, technicians and help desk personnel. Duties & Responsibilities
Managing projects as agreed upon budgets and schedules.
Leading IT coordinators in assigned tasks upon agreed schedules and deadlines.
Supporting the director of IT in implementing the enterprise agreements and deals.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. 4
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Planning & supporting the IHG GM’s & Owners Europe, Middle East & Africa conference for all IT issues.
Oversees the day-to-day operation of computer networks including hardware/software support.
Perform simple network troubleshooting & configuration for Cisco switches.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Develop, maintain and implement the Complex TV system (VDA) based on IPTV technology.
Develop, Maintain Microsoft System Center Configuration Manager (MCCM).
Maintaining Exchange server 2007 with cluster administrator.
Managing & maintaining two replicated domain controllers with 2003, 2008 & 2012 active directory.
Developing and maintaining Cisco digital media manager.
Installing & implementing the windows Server Update Services (WSUS)
Develop, maintain and implement MacAfee e-policy orchestrator Antivirus.
Develop, maintain and implement the blackberry enterprise system.
Responsible for the backup solution (TSM Tivoli storage manager).
Supporting, maintaining the complex system (Opera Micros Fidelio).
Supporting, Maintaining & implementing the point of sale system (Micros).
Supporting, Maintaining the call account system (Nevotek)
Responsible for the key lock system (VingCard) (Software & Hardware). Information Technology, IT Coordinator July 2006–September 2009 IHG Citystars Complex, Cairo, Egypt
Job Summary
Work with customers over the phone, through email or face to face. Walk the person through the steps to fix their computer problem. May also teach people how to use certain computer programs and hardware. Generally work 60 -70 hours a week which can include nights and weekends or being on call.
Duties & Responsibilities
Perform software and servers support for the hotel systems.
Assisting and coordinating with systems support in critical system outages and systems upgrades in a 24x7 availability environment.
Performing support in IT issues for 790 rooms and suites in InterContinental, 311 rooms and suites in Holiday Inn, 140 suites in Staybridge suites.
Ensuring security of stored information and giving access to the three hotels users.
Supports servers, network and desktop hardware, software and applications.
Network Support (including user account management, e-mail systems including internet access, office systems and applications support).
Provide support per request from various constituencies, investigate and troubleshoot issues.
Repair and recover from hardware and software failures, coordinate and communicate with impacted constituencies.
Perform support for communications Devices such as Cisco IP phones through the Cisco Call manager system under VoIP technology.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems. 5
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Information Technology, Summer Trainee Jan 2006–March 2006 Concorde El Salam Hotel, Cairo, Egypt
Satellite Communication, Summer Trainee June 2005–August 2005 Telecom Egypt, Cairo, Egypt
Skills and Abilities
Ability to manage multiple projects, activities and tasks simultaneously.
Demonstrated ability to work under pressure.
Considerable knowledge of supervisory techniques.
Ability to communicate effectively.
Ability to work with minimum supervision
Technical Skills and Abilities
Demonstrated knowledge of windows servers and desktop products.
Demonstrated ability to support networked printers and photocopiers.
Demonstrated working knowledge of current communication devices, servers and desktop technologies.
Demonstrated ability to administer 4300 node network.
Demonstrated Ability to identify and resolve problems associated with operating system malfunctions.
Fair Knowledge of SQL server 2000, 2005, 2008, 2012 Languages
Arabic
English
Trainings
Competency Based Interviewing Skills (CBI).
Managing & Development of the business.
You bring it to life I, II
Heartbeat Workshop
Courses
Achieved Cisco Certified Network Associate (CCNA).
Achieved MCITP Enterprise Administrator.
Studying VMware Certified Professional.
Achieved ITIL
Awards
Employee award for being one of the top performers during year 2010
Employee award for being one of the top performers leading to the success of the 2010 IHG EMEA Conference.
Being Supervisor of the month for March 2010.
Employee award 2008
6
Employee award 2006
Hobbies
Traveling & Swimming
References
Furnished upon request
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