Customer Service Manager

PRECIOUS LATOYA ROOI

**** ***** ******** ******

Promosa

Potchefstroom 2531

Cell:081-***-****

Work: 018-***-****

Email: ******.****@*****.***/**********@*****.***

Personal details

ID Number : 881**********

Nationality : SA Citizen

Gender : Female

Criminal Record : None

Languages : Afrikaans, English

Availability : Four Weeks(1 Month)

Marital Status : Single

Dependants :Two

Religion :Christian

Race :Coloured

Health : Excellent

Drivers licence : None

Education Details

Highest grade passed : Matric/Grade 12

Year Obtained : 2006

School / Institution : Promosa Secondary School

Subject passed

:Afrikaans

English

Economics

History

Accounting

Business Economics

TETIARY QUALIFICATION

Institution :UCO College Potchefstroom

Course :PC&User Technician(incomplete)

Year Attended :2007

Institution :Milpark Business School

Course :NQ Level 5 Qualification

Year Attended :2011

Work Experience

Company : Shoe City

Duration : 2 Years

Occupation : Cashier/Shop Assistant

Location : Potchefstroom Mooi Rivier Mall

Duties : Customer Service

Working on the till on a daily basis

Customer queries

Cash Up

Key Responsibilities

Stock Loss Prevention

Stock Take

Merchandising

Company : ABSA BANK

Duration : 1 year

Occupation : Customer Service Clerk/Switchboard

Operator,Host,Receptionist

Location : South Gate Mall&Potchefstroom

Duties : Customer Service

Answering Phone Calls

Dealt with Customer queries

Printing Bank statements

Walking the floor

Assisting Customers to the relevant department where help is needed

Took messages for fellow colleque

Transferred Calls

Solved Queries

Switchboard

Company African Bank

Duration : 4 years and 3 months

Occupation: Sales Consultant/Administrative Consultant

Location : Potchefstroom (Riverwalk Mall)

Duties : To promote and sell the bank's products to clients,ensure effective completion of required administration and customer service and satisfaction .To provide administrative support to the branch,with focus on branch compliance policies and procedures,as well as administrative support in the loan review process.

Administrations such as filling daily

Key responsibilities

Marketing

Selling Bank’s Products(Loans,Investments,Credit Cards,Insurances)

Switchboard(Answer and transfer calls)

Working on the computer daily

Card Custodian

Taking minutes for the manager

Planning(Target for the Month)

Petty Cash

Receipting

Walking the floor

Reception help desk

Collections(Calling Clients that are indebted.to make relevant payment arrangements)

Company : Mediclinic Potchefstroom Hospital

Duration : Current

Occupation: Reception Administrator

Location : Potchefstroom

Duties : To assist patients in all aspects of admissions and discharges in a professional manner preventing financial risks to the organisation and exceeding client expectations

To ensure the patient is well informed on all aspects of bookings and admissions as per the Patient

To identify and prevent financial risks by adhering to policies and procedures

To maintain patient confidentiality

To exceed client expectations by living the Mediclinic values

To ensure an effective discharge process as per the Patient Administration Manual

Make sure filing to be done on a daily bases and work to be up to date

To assist patients/ clients in all aspects of admissions and discharges in a professional manner

financial risks to the organisation and exceeding client expectations

Diligently works accurately; consistently pays attention to detail, and checks quality and completeness of work outputs

To ensure the patient is well informed on all aspects of bookings and admissions as per the Patient

Administration Manual

5. To ensure an effective discharge process as per the Patient Administration Manual

Interest and awards

I take interested in problem solving and I enjoy challenges

My work experience in the past years helped me develop communication skills,multitasking,Team work,working independtly and under pressure I met different people of different cultures and personalities.

Group inter-action is one of the things I am interested in.

Skills and Competencies

-Communication Skills

-Administrative Skills

-Professionalism

-Analytical Skills

-Accuracy and Speed

-Selling Skills

-Interpersonal Skills

-Computer Literacy(MS Office,Powerpoint,Excel)

-Numeracy

-Client Focus

-Empathy

-Results Orientated

-Self Starter

-Resilience

-Pleasant disposition

-Assetiveness

Problem Solving

Knowledge : in Ms word Documents, Ms Excel, Ms Power Point, Ms Access

Refference

CONTACT PERSON : Tshidi Masekwa

OCCUPATION : Assistant Manager(Shoe City)

TELEPHONE NUMBER : 018-***-****

CONTACT PERSON :Adele Alfonso

OCCUPATION : Receptionist(AbsaBank South Gate))

TELEPHONE NUMBER :011-***-****

CONTACT PERSON : Karien Du Preez

OCCUPATION :Host(Absa Bank Potchefstroom)

TELEPHONE NUMBER : 018-***-****

CONTACT PERSON : Kgalalelo Moswang

OCCUPATION : Branch Manager(AfricanBank)

TELEPHONE NUMBER : 018-***-****/072-***-****

CONTACT PERSON :Sonja Rossouw

OCCUPATION :Reception Supervisor

TELEPHONE NUMBER :060-***-****

CONTACT PERSON :Sanet Rossouw

OCCUPATION :HR Manager

TELEPHONE NUMBER :018-***-****

APPLICATION FOR VACANCY AS ADVERTISED

I am Precious Rooi a 31 year old female with a great personality and excellent health. I live in Potchefstroom and I am currently employed by Mediclinic Potchefstroom.

I am a friendly, hardworking, enthusiastic people’s person who can easily adjust to any environment and perform well under pressure. I have atlease 4 years administration experience I enjoy admin and want to take my admin skills further and I am a fast learner.

I finished matric 2006 and in 2007 did a computer certificate course(IT User&PC Technician),but didnt finish due to financial reasons.after that I worked at Shoe City Mooirivier Mall Potchefstroom as a cashier and Shop Assistant for Two years.In 2010 I went on an ABSA BSA Learnership where I further my computer knowledge and learned so much about service delivery, how to communicate with others and office etiquette.

I worked at ABSA Southgate Mall and took a transfer back home(Potchefstroom)and went to school every month for a week in Melville Milpark Business School(it was part of the learnership)my learnership contract ended in 2011 it was only for 12 months.the same year 2011 I was employed by African Bank on the 21 November 2011 till 04 April 2016

On a daily basis my responsibilities are dealing with enquiries,assisting clients,frontline activities,receptionist,answering the phone,making appointments,sales,filling,card custodian, taking minutes in meetings and helping manager with administrative duties. I have also gained knowlegde and admin experience as an Reception Administrator at Potch Mediclinic I was appointed on the 01-11-16 I enjoy admin that is why I want to further my knowlegde in applying for this position to Grow aswell.

I have gained some knowledge and still have so much more to learn. It would be a privilege to get an opportunity to work for you that will help me further my knowledge.

I look forward to hearing from you.

Yours faithfully

Precious Latoya Rooi

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