IT Professional specializing in Systems and Network Administration

IT professional offering twelve years of experience in systems and network administration, security, project management, data management, and email administration.

Expertise

Windows server 2003-2016

Hyper-V & VMware

Server admin, repair, & upgrades

Network administration and security

Azure Cloud with Office 365

Backup & recovery

Storage administration

Exchange administration

Monitoring alerts & on call rotation

Scripting & optimizing tasks

Achievements

Designed 2016 Hyper-V cluster server environment improving server uptime

Created PowerShell scripts to simplify tasks including account creation and Azure sync

Designed and built new streamlined server room, increasing efficiency and visual polish

Designed Hyper-V on Nimble SAN with de-duplication and redundant 10Gb Ethernet

Reduced cost of hardware purchases by negotiating bulk pricing deals with vendors

Rolled out new Cisco Meraki firewalls to secure over 40 sites, replacing SonicWALL’s

Deployed multi-terabyte QNAP network storage systems under budget

Reduced downtime by regular scheduling of maintenance and upgrades after hours

Recommended and installed redundant 10Gbps HPE data center network

Designed HP and EMC VNXe geo-redundant Exchange 2010 environment

Reduced printing costs via centralized high-volume units with default double side output

Migrated BES 4.1 to 5 and 10 servers to support multiple mobile devices under budget

Deployed WiFi solution with improved performance capacity, security, and coverage

Maintained geo-redundant EqualLogic replication of SharePoint and SQL database

Installed Active Directory Domain Controller and file servers in a geo-redundant network

Implemented PC imaging solution improving prep and deployment efficiency by 80%

Maintained systems at over 40 satellite locations and remote support users outside office

Professional Experience

Systems AdministratorMay 2012 to August 2019

Strategic Group, Calgary, AB

Deployment, maintenance, and monitoring of servers, blades, and SANs. Dell, HP and IBM servers and Dell EqualLogic, HP MSA, EMC VNXe, QNAP, and Nimble storage

Configured, deployed and supported HP, SonicWALL, & Cisco Meraki network devices

Maintained and supported mission critical infrastructure and Office 365 hybrid

Trained new Help Desk Technicians, and assisted in writing IT policies and procedures

Monitoring of Exchange, Windows server and network health and optimization

Managing daily data backups and recoveries with Backup Exec and Veeam

Scheduled and completed off hours systems maintenance and upgrades

Participated in 24/7 server and network alarm monitoring and rotating on-call support

Help Desk TechnicianJuly 2008 to May 2012

Strategic Group, Calgary, AB

Acted as first level of support for all IT requests for multiple companies

Provided orientation for new employees and tutorials for new software versions

Handled deployment of software and hardware installation

Imaging, deployment, and support of all workstations across multiple locations

Completed desk and office moves with cable management requirements

Deployed and supported Blackberries, Android, and Apple mobile devices

Handled new user account creation and user account deletion

Maintained company printers, successfully reducing number of service calls required

Procurement of software and hardware, managing POs and invoices

Maintained company IT hardware and software inventory

Traveled to sites as needed, regular site visits to ensure maximum functionality

Supported remote and mobile users and their equipment

Disclosed help desk ticket reports and statistics to the IT Manager

Created technical documentation for IT knowledgebase and training

ConsultantJune 2008 to July 2008

Wallace & Carey Inc, Calgary, AB

Helped create instructions to assist users with software transition

Worked with a deployment team to contact clients and assist them in upgrading to a new software program designed to improve customer service

Help Desk Level 1June 2007 to April 2008

EDS Canada, Calgary, AB

Acted as first level of support for IT requests for 3 different client companies

Created tickets when calls came in and resolved or escalated where appropriate

Trained new Help Desk associates and assisted colleagues to resolve their calls

Education

Network Engineering Technology DiplomaApril 2007

SAIT Polytechnic, Calgary, Alberta

Program covered training for A+, Network+, CCNA, CCNP, CCWP, and MCP Certifications.

Completed training courses on Windows Server 2012 and Microsoft Exchange 2010 SP2 configuration and administration prior to their deployment in 2012.

Community

Each year for the past 8 years I have participated in Extra Life fundraising events for the Alberta Children’s hospital foundation, and to date our team has risen over $40,000.

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