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Customer Service Software Developer

Independence, MO
$40,000 yr
February 23, 2020

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Thomas J Ervin

*** ***** **

Pleasant Hill Mo ***80



I graduated from Devry Institute in Kansas City Mo with an Electronic Technician certificate. After graduating I started working for Control Data Corp on mainframe computers. The business closed because of costs. I then started working on fax machines which merged with copiers at other companies. I am very detail oriented, I like fixing things. I also like working with people. I have been doing customer service for most of the companies I have worked for. I was the face of the company, I had to respond to the customer concerns and requests. Experience

Warehouse Quality control Gardner, Ks 2019 – present Various jobs to fulfil internet orders

Field Service Technician NuMotion Inc. Kansas City, Mo 2015 - 2018 Repair power and manual wheelchairs in the Kansas City and surrounding area. Senior Technician H&R Block Kansas City, Mo 2012 - 2015 Repaired printers in their repair facility for the corporate and partner users. Copier Field Service Tech. Toshiba Business Systems Kansas City, Mo 2006 - 2012 Set-up, install and maintain all Toshiba copiers, faxes and printers Copier Field Service Tech. Konica Minolta Copiers Kansas City, Mo 2005 - 2006 Set-up, install and maintain Konica Minolta copiers, faxes and printers. Field Service Tech. Omnifax/Danka Business Systems KC Mo/Wichita, Ks 1987 – 2005 I worked on all Omnifax machines in my territory.

Mainframe Computer Technician Control Data Corp. Kansas City, Mo 1980 - 1987 Worked on Control Data Corp. mainframe computers and peripherals to component level to maintain systems 24/7, 365 days a year.


Devry Kansas City, Mo 1977 – 1979 Electronic Technician Program The Wichita State University Wichita, Ks 1990 – 1992 Business School. Did not graduate. Metropolitan Community College Kansas City, Mo 2011 – 2014 Software Developer Program Skills

Soldering, DVM, logic analyzer, oscilloscope, customer service, hand tools, computer repair, make cat5 – coax and RJ11 cables, component replacement, auto repair, plumbing, electrical.

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