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Manager Support

Location:
Rawdat Al Khail, Qatar
Posted:
February 23, 2020

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Resume:

Lewis A. Pegado

P.O. Box *****

Doha,

State of Qatar.

adbxm4@r.postjobfree.com

adbxm4@r.postjobfree.com

https://qa.linkedin.com/in/lewis-a-pegado-4451349

OBJECTIVE

A confident and reliable IT support Specialist with 13 Years of extensive practical experience of working with computers Servers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for an ambitious and expanding company.

EDUCATION

Bachelor of Arts from IDOL Mumbai University.

Certification in Computer Hardware and Maintenance 66% (B Grade) from Fr. Agnel Technical Institute. Mumbai, India.

Certification in MCP, MCSE, MCSA, MCTP.

Certification in ITIL® Foundation in IT Service Management. EXPERIENCE

IT Administrator Leighton Contracting, Doha, Qatar. Oct 2015 to till Date. Reporting to Regional IT Manager and collaborating closely with other IT Teammates. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

Responsible for Installing, configuring new hardware & Software systems. Diagnosing, Troubleshooting and resolving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End user support calls L1 &L2, L3. Installing and configuring Windows Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new User accounts, assigning User rights & Permissions. Implementing and managing Group Policy Objects

(GPOs) Add and remove Users, workstations, and Organization groups within the Active Directory. Administering users accounts in Active Directory. Creating, maintaining and troubleshooting email profiles for users. Troubleshooting the TCP/IP issues with end users’ PCs. Network Cable crimping and patching. Computers’ hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /Preventive Maintenance) thru Group IT Asset Portal. Coordination with Infrastructure Team for Network Designing & developing IT infrastructure for New Project Offices. Coordination with Internet Service Provider for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and their configurations. Support for Installation and configuration of Primavera Server and Standalone. Installation and configuration of MS SQL Servers, DB Setup and maintenance, Database Backup, Running basic queries. Responsible for Creating, managing and monitoring, Verifying Daily, Weekly, Monthly Backups (Backup & Restore Management, Backup Log Maintain procedures). Installation, Configuration of Antivirus Management (Symantec, McAfee, and MS SCCM), Installation and basic troubleshooting on in- house Applications. Configuring and maintaining of PABX System and IP Telephony Support. Configuration and implementation and Skills

Areas of Expertise

Diagnosing Hardware &

Software faults

Troubleshooting in

Windows 98/2000/XP

Windows Vista/7/8/10

Windows Servers-NT,

2000/2003/2008/2012/2016,

2019. DHCP, DNS, TCP IP,

Ethernet, Wireless-Point to

Point Wireless Solutions,

Cisco Router, ASA, Switches,

Wireless Network

Remote Management

Remote Support Tools

Active Directory

File Server, Hyper-V

MS Exchange Server

SQL DB Maintenance

Antivirus Management

MS Forefront TMG 2010.

Backup Management

Vendor management

IT Procurement

IT Stock Management

IT Asset Management

SQL Server-Basic

SQL DB Maintenance

Troubleshooting in

AutoCAD (Basic)

Primavera (Basic)

IP Telephony.

Office 365 Support.

Knowledge in Linus System

Administration.

Certifications

MSID:- 6089397

Microsoft Certified

Professional.

Microsoft Certified System

Administrator.

Microsoft Certified System

Engineer.

Microsoft Certified

Technology Specialist.

troubleshooting on Time Attendance Machines (I Guard, Suprema Bio Star, ZKT brands). Installation and configuration of CCTV Cameras. Supporting the users in person, over the phone and using remote desktop tools. Keep meeting room technology running smoothly, Video Conference Support for Management Meetings. Coordinating with the vendors and with company personnel to facilitate purchases.

IT Administrator- Bidbid Sur Road Project, December 2011 to October 2015. STFA - HLG Joint Venture, Ibra, Oman, HLG Leighton Middle East LLC. Reporting Directly to Group Manager-IT.

Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

Responsible for Installing, configuring new hardware & Software systems. Diagnosing and solving hardware & Software problems with Servers, Desktops, Laptops, and Smartphones & End user support calls L1 &L2. Installing and configuring Windows Desktop and Server Operating systems. Acting as the first point of contact for all IT & technical Queries. Print Management, Installation, and Configuration & Troubleshooting on all brands of network Printers. Carrying out user administration, setup of new User accounts, assigning User rights, Permissions. Implementing and managing Group Policy Objects (GPOs) Add and remove Users, workstations, and Organization groups within Active Directory. Creating, maintaining and troubleshooting email profiles for users. Troubleshooting the TCP/IP issues with end users’ PCs. Network Cable crimping, and patching. Computers’ hardware maintenance and repair. Managing and maintaining all IT Assets (inventory /PM) thru Group IT Asset Portal. Coordination with Infrastructure Team for Network Designing & developing IT infrastructure for New Project Offices. Coordination with Internet Service Provider for Internet and Telephone Services. Establish the connectivity of remote site offices with the main office. Manage and monitor the user's support calls. Support for Autodesk products, machines, and their configurations. Support for Installation and configuration of Primavera Server and Standalone. Installation and configuration of MS SQL Servers, DB Setup and maintenance, Running basic queries. Responsible for managing and monitoring Daily, Weekly, Monthly Backups (Backup /Restore Management procedures). Installation, Configuration of Antivirus Management

(Symantec, McAfee, and SCCM), Installation and basic troubleshooting on in- house Applications. Configuring and maintaining of PABX System and IP Telephony Support. Configuration and implementation and troubleshooting on Time Attendance Machines.

IT Support Specialist-Infrastructure, Habtoor Leighton Group, November 2009 to December 2011, Dubai, UAE.

Reporting directly to Regional IT Manager.

Diagnosis of desktop, application, networking and infrastructure issues. Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users, Installation and support of telecommunication equipment, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Responsible for networking, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the company’s network infrastructure. Networking and providing support for Windows, Macintosh and Linux issues. Configuration and testing of any new hardware and software. Travelling to site Offices to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme. Installing and operating Windows desktop and server operating ITIL Foundation Certificate in

IT Service Management V4.

Certificate No: -

GR671101637LP

Personal Details

Date of Birth- 26th Nov

1983

Mobile No- +974-****-****

Marital Status- Married.

Employment Status-

Permanent

Nationality-Indian

Passport No- L6518714

Date of Expiry-30/12/2023

Having valid Light Oman,

Qatar driver’s Licenses.

systems. TCP/IP networking and hardware maintenance and repair. Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network Administrator/Team Leader with support requests. Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures. Eye Global Technologies Pvt. LTD. Mumbai. www.eyglobal.com October 2007 to Nov 2009.

Desktop & Network Administrator

Reporting to Team Leader.

Handled the tasks of providing second level technical support to customers and evaluators via email, instant messaging and WebEx. Responsible for assisting technical support specialist in the installation and configuration of software products. Perform the tasks of tracking and escalating customer issues to the Support Manager. Handle responsibilities of identifying environmental and network issues that affect its operation. Responsible for analyzing complicated networking issues, designing and implementing non-standard solutions and workarounds. Handle the tasks of testing and commissioning network servers, both hardware and software. Assembling and configuration of computer systems. Installation and configuration of Operating systems with suitable drivers and software packages. Preventive maintenance and upgradation of computer systems. Cabling and crimping of networking both data and voice in standard color coding. Configuration of proxy servers for internet sharing and downloading mail from the servers using POP, SMTP, IMAP, Exchange server settings using MS Outlook, Outlook Express, Thunderbird, Windows mail. Installation of various products of Antivirus and removing viruses with well-known tips and tricks of registry. Provided online customer support and help for users within the organization.

Thoughtwaves Technologies Pvt. LTD. Mumbai. March 2004 to July 2007. Technical Support Engineer.

Reporting to IT Manager.

Responsible for performing first-level IT support on issues regarding the use of software, hardware, telephony, and wireless communications devices. Perform responsibilities of installing software applications on the network as well as perform maintenance of network documentation. Handle the tasks of identifying software issues and troubleshooting technical problems. Responsible for providing technical assistance to users on data transmission and data communication equipment. Assembling and configuration of computer systems. Installation of all internal and external hardware devices like Printer, scanner, Modem, Webcam, Digital Camera etc. Cabling and crimping of networking in standard color coding. Installation of various Antivirus products.

Reference: - Will be available upon request.

Sincerely Yours,

Lewis A. Pegado



Contact this candidate