Business Data Analyst

AMR HAFEZ

Pleasanton, CA ***** (Cell) 732-***-**** ***********@*****.***

EDUCATION

Montclair State University (MSU) - Montclair, NJ Graduation Date: January 2020 Bachelor of Science in Mathematics with a Double Concentration in Finance and Statistics CGPA: 3.596 Minor in Business Administration

WORK EXPERIENCE

Amazon Fulfillment Center – Edison, NJ November 2019 – January 2020 Picker and Water-spider

• Picked out over 350 customer orders an hour to maintain high productivity

• Flagged items that deviated from quality standards to prevent further damages

• Helped manage process flow as a water-spider to ensure that up to 36 pick associates were consistently able to work throughout a 10-hour shift

Logisticare – Edison, NJ June 2019 – October 2019

Call Center Representative

• Assist over 80 members a day, and created accurate reservations for non-emergency medical transportation

• Coordinated between members, and transportation providers to guarantee on-time rides

• Maintained professionalism, and found alternate solutions to ensure customer satisfaction Urban League of Essex County – Newark, NJ March 2019 – May 2019 Project Manager Intern

• Designed and created a strategic plan on installation manuals to present to contractors

• Created templates utilizing Microsoft Excel necessary for contractors to implement bid purpose offers

• Contacted contractors for planning and recruiting

• Trained and sufficient in the knowledge of housing development projects specializing in masonry, landscaping, and exterior design industry

VOLUNTEER EXPERIENCE

Data Driven Student Alliance – MSU, NJ November 2018 – December 2019 Club Organization

• Assist with managing the club data utilizing SQL server, and pivoting to showcase key takeaways using Excel Male Leadership Academy – MSU, NJ September 2018 – December 2019 Leadership Organization

• Participate in leadership activities, and community services on campus, and in surrounding communities PROJECTS and COURSEWORK

Five Porter Analysis for Advanced Micro Devices (AMD)

• Analyzed the business of AMD and developed accurate knowledge of the company’s competitive advantage

• Designed a framework utilizing Microsoft Word to present the company’s strengths, weaknesses, and threat of substitute products

Business Requirement Document for Chase Bank

• Developed sufficient knowledge of online banking for Chase Bank, and presented the benefit of the system

• Focused on technical, functional, and non-functional requirements to build a solid understanding of the domain

• Designed a Process Flow Chart, and Use Case Diagram to better explain the structure of the project Relevant Academic Coursework: Mathematics of Finance/Statistical Computing/Linear Algebra/Principles of Economics & Accounting/Management Process/Business Decision Making TECHNICAL SKILLS

• Tableau Software

• Microsoft Word and Excel

• Python Programming with Machine Learning

• Microsoft SQL Server and R Programming

• Proficient with Windows and Macintosh Operating System

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