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Manager Desktop Support

Location:
Spring, TX
Posted:
February 22, 2020

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Resume:

David W. Daily

adbxhp@r.postjobfree.com

281-***-****

Summary

I am a highly dependable, results-oriented professional with a proven record of ability to manage and support Information Technology Systems, with 24 years of experience in this area. I have worked under the titles of, “Desktop Support”, "Help-Desk Support", “Systems Specialist II”, “Systems Administrator”, Network Administrator”, “Backup Manager” and “Managed Print Services Lead “. I have worked in Enterprise Networks, Medium Size Networks, Small Networks & personal home computers and networks. I am always present and available and take pride in being able to solve problems in the most effective, efficient and timely manner. I have worked side by side with Presidents, Vice Presidents, Directors and managers as well as the average everyday user. I have impeccable professional and personal references and an exemplary work history. I have experience with most of the major hardware manufacturers, Mainly DELL and including, HP, Compaq, Toshiba and Xerox. I have worked with CA Service Desk and Remedy ticketing systems. I worked 4 years supporting desktop and peripherals for Harris County, while learning server & network support. My ten plus years at Entergy, I supported all desktops including the trade floor and dispatchers and remote sites. I maintained 80 Windows server and specialized in disaster recovery. Setup Audio\Visual presentations for the VP & all employees. I have worked for Government, Fortune 500's, Utilities, Oil & Gas, tooling & NASA a Windows System Admin. I work well when self-directed or supervised. I have the ability to solve rarely seen issues. I am always eager to try new ideas and procedures once approved by management. I am dependable, always willing to do what it takes to get the project completed and done correctly. Currently seeking full time or contract to perm. Windows Servers, 2000, 2008, 2012, 2016 Enterprise. Windows Desktops, 95, 98, XP, Win 7, Win 10. Exchange Server 2008 and up. I have been put into many situations where my knowledge was not in that area and always exceeded with proper guidance. I pick up anything IT extremely fast.

Experience

Woodlands Computer Geeks

February 2019-Present

Personal computer repair and consulting. Repairing customers pc’s, printers and home networks. Pc rebuilds and configuration.

McKesson Medical - Office 365 Data and Email & One Drive Migration

October 2017-February 2019

Migrating physicians and health care workers email and data to Microsoft Office 365 nationally, using Azure and Powershell, Power-Bi, SharePoint, Exchange, AD, Tableau Analytics. Also working Remedy Desktop Incidents when migrations slow down. Servers 2008 Enterprise, 2016, Windows 7, Windows 10

Systems Administrator. at SAIC\NASA

April 2017 – October 2017

Configuring and maintaining Windows server hardware and software, and keeping servers on-line and fully functional at all times. Systems administration to support servers that host applications with web-based interfaces and associated databases and SharePoint with Cold Fusion. Assist in providing day-to-day desktop/laptop support, working with end users to assess technical issues and implement solutions with Windows, Outlook, SharePoint, Office Suite products and obtaining assistance from additional service providers when appropriate. Windows Server 2008, 2012, 2016. Windows desktop 2007, 2010

Information Systems Consulting

February 2016 April 2017

Consulted and break-Fix personal computers and networks in The Woodlands

Systems Administrator at Baker Hughes

July 2013 - February 2016

Manage Data Center for Baker-Hughes in The Woodlands Texas, Global support for physical and virtual servers totally about 8,000. In 2013 at Baker-Hughes, I completed a print server, print queue audit, totaling 400 print servers and 2800 print queues, to cut out waste. Subsequently, I became the key support person for Xerox and printing issues for Global Baker Hughes. In 2014-2015, I worked in the Hosting & Storage group as Server Administrator using CA Service Desk and ITIL, Scom & Sccm server monitoring, patching and compliance. Vsphere VM Hosting moving over to the Cloud platform. I resolved any server or printing issues enterprise wide for my remaining 2 years and 5 months at Baker Hughes. Servers 2008, 2012 Enterprise

Woodlands Computer Geeks

August 2010 - June 2013

After my position at Entergy was over, I founded and was owner of Woodlands Computer Geeks, involving fixing personal computer issues by going to customer’s houses, businesses or having the computers brought to me. Sold the business in 2013 and went to work for Baker Hughes. I was also employed at H&R manufacturing in Willis Texas as network support during this time.

Computer Systems Specialist H&R Manufacturing

October 2011 - April 2012

Build new servers and rack. Upgraded all desktops in office and resolve any server, application and desktop issues.

Information Systems Specialist II at Entergy Corporation

January 1999 - July 2010

Support a 200 Desktop node, Windows 2003-2008 Servers Windows Workstations

Help Maintain 80 Dell PowerEdge Servers/arrays and Web Servers

Application and end user support in the Energy/Gas/Electrical industry.

Disaster Recovery Manager-Backup Exec w\Dell 6000 LTO Format.

Desktop, blackberry and Laptop configurations. Perform all hardware upgrades and configurations. Coordinated and manage computer and department moves.

Home user wireless network configurations.

Network Administrator - Harris County Community Development

1998

Support a Network of over 500 Win/95/98 desktops and

peripherals. Maintain Fourteen NT Servers, and two

Exchange Servers including Website, IIS and NTRAS dial in,

Wins, Dhcp, ODBC, Html, TCP/IP, Dns. Build and repair servers and

desktops. Troubleshoot all user problems. Maintain Internet and Intranet Web

Pages. Track computer inventory. Administer Ten remote sites. Hubs and routers.

Teach Microsoft product classes. Build and maintain department website.

Education

Computer Learning Center

Associates Degree, Computer Operations, 1988 - 1990

Activities and Societies: Alpha, Beta, Kappa

A+ Certification Part 1

Waltrip Sr. High

Diploma, Technology, 1973 – 1976 -GED

Activities and Societies: Lifestyles Unlimited LLC. Auto Mechanics-High School

Some College

Business References

Liliya Babraunichaya- O365 Engineer-281-***-****- adbxhp@r.postjobfree.com

Frank Dear-Network Architect-Baker Hughs-832-***-**** adbxhp@r.postjobfree.com

Billy Dale Cochran-713-***-**** adbxhp@r.postjobfree.com

David Pruitt-832-***-****- Director SMA NASA\SAIC

Lauren Rowell-Insight Global\McKesson-832-***-**** adbxhp@r.postjobfree.com

Sean Cox -832-***-**** adbxhp@r.postjobfree.com

John Paquette-Regional Manager SAIC—501-***-**** adbxhp@r.postjobfree.com

Personal References

Kenneth Pacetti-Network Infrastructure-713-***-****

Clifford Warnke-UPS-Retired-713-***-****

Lionel Lopez- KR Rejuvenation 832-***-****



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