Manager Program

JUSTIN F. McHARGUE 619-***-**** *********@*****.*** San Diego, CA 92104

TECHNICAL PROGRAM MANAGER

Engineering Management, Software & Hardware Sales Support IT Networks & Communications Internet of Things (IoT)

Resourceful, creative, autonomous program leader who takes full ownership of projects, teams, and deliverables to ensure goal achievement. Known for challenging the status quo as needed, initiating innovative solutions, building relationships and fostering shared knowledge, transparency, and continuous learning to drive project success.

Exemplify superior time management, detailed planning, organizing, adaptability, and creativity in directing first-rate technical programs and coordination of projects on time, within budget, and to safety requirements.

Excel in prioritizing, iterating, and modifying in agile environments—identifying, resolving, and tracking issues along the development path with full accountability and clear communication.

Exhibit confidence in ambiguity, solid team support to solve difficult problems, and ability to quickly learn new systems.

Bachelor's in Information Systems Management at the University of Michigan. Extensive training with the US Navy.

Core Competencies Include

Program Management Project Management Work Streams Product Management Product Development Agile-Scrum Methodology Product Launches Quality Assurance (QA) Testing Product Release & Control Performance Analysis Risk Assessment Risk Mitigation Process Improvements Continuous Improvement Relationship Building Stakeholder Management Maintenance, Testing, Repairs Troubleshooting Safety Protocols Team Leadership & Training

Technical Systems Include: Information Technology Networks Interior Communications RADAR, RF Communications Navigational Systems Electronics Engineering & Testing Schematic Diagrams AC/DC Circuits

PROFESSIONAL EXPERIENCE

VIEW, INC. Milpitas, CA 600-employee manufacturer of smart glass based on electrochromism to improve human living spaces.

Technical Program Manager (software & hardware) Jan 2016 – Present

Field Service Engineer Jan 2015 – Nov 2017

Lead interdisciplinary programs for software development of existing products, new hardware development, and customer-facing solutions for networking and security. Head team of 12 developers and interface with product managers, engineers, designers, operations, and quality assurance teams to estimate costs, manage resources, and define technical milestones.

Defined new Field Service Engineer position with full ownership of preventative maintenance, troubleshooting, and technical support for service installed jobs, coordinating stakeholders at job sites. Promoted to Technical Program Manager to guide infrastructure and development for product management, updates, launches, and deployments. Proactively manage issue escalations, identify communication gaps, implement process improvements, and juggle multiple work streams.

Championed foundational programs, processes, and tools to optimize deployment, innovation, and industrialization of niche, high-end window product, driving organization and efficiency to further company's business goals.

Developed robust release process control to ensure strong QA testing and greater control over product releases, gaining management buy-in and support, prioritizing voice of the customer and aligning efforts with stakeholders. Took over release process for 8 products, including full ownership of cloud server product.

Initiated establishing a customer integration program to proactively solve network security and privacy issues, reducing timeframe from one month to one day, including one-hour remote meetings, to solve problems for product installations and integrations, mitigating risk and ameliorating client unease. Built and automated program with no onsite support.

Managing IoT-design internet connectivity project, driving technical innovation around Internet of Things and 5G, eliminating the need to integrate with clients' network/service providers.

Built successful Solutions for field team—the window in Salesforce—to gain insight into installation status in one place, providing visibility for person in the company, gathering quantitative/qualitative insights for performance analysis.

Led hardware comparison study, independently gathering resources and creatively solving problems for development.

MILITARY CAREER

UNITED STATES NAVY since 2008

Radar Maintenance Group Supervisor Naval Air Station North Island, Coronado, CA 2012 – 2015

Managed team of 6 in systems operation and corrective/preventative maintenance on 5 complex radar systems that supported airfield operations. Supervised troubleshooting, diagnosing, and testing of mechanical and electrical equipment. Served as Lead Technical for ASR-11 and STARS, assisting on the original install for both.

Developed and managed new system to monitor, plan, and manage corrective maintenance for complex radar systems, improving efficiency in interdepartmental downtime planning and technician time while boosting customer satisfaction.

Delivered network operations and maintenance training to 3 junior technicians (STARS UNIX-based network).

Served as Network Administrator for STARS airport network management system and Lead Technician for ASR-11 radar system, the airfield's primary air search radar, performing preventative and corrective maintenance, ensuring 100% system uptime during airfield operations.

Mobile Communications Project Manager / Field Service Technician Isa Air Base, Bahrain 2011 – 2012

Managed and improved the base mobile communications program of 170+ voice/data devices as project manager and network administrator. As Network Field Service Technician, performed troubleshooting, maintenance, and repairs on network and device issues on the OneNet enterprise network.

Delivered $35K monthly savings in program management over predecessor by proactively reining in spending and chasing down every single communications device, accounting for and managing all assets/inventory.

Installed and maintained 250+ network assets, including desktop PCs, laptops, printers, copay/scan systems, media converters, video teleconferencing systems.

Interior Communications Maintenance Group Supervisor San Diego, CA 2008 – 2012

Managed team of 5 performing corrective and preventative maintenance on 11,000+ items from 40+ different systems.

As Lead Technician, maintained and repaired interior communication system types, including alarm, navigation, public announcement, CCTV, telecommunications, and sensor systems.

Monitored all navigation systems during critical restricted maneuvering doctrines.

EDUCATION

Bachelor of Arts (BA), Information Systems Management/Systems Integration: Devry University — New York, NY

Project Management Professional (PMP) — (anticipated Dec 2019)

US NAVY TRAINING:

Airport Surveillance Radar (ASR-11) and Standard Terminal Automation Replacement System (STARS) Airport Radar and Network Systems School — Pensacola, FL (2012)

AN/WSN- Navigation Gyroscope System School, Dam Neck, VA (2007)

Electronics Technician Apprentice School, Great Lakes, IL (2007)

Electricity and Electronics School, Great Lakes, IL (2006)

Secret Security Clearance (2006 – 2016)

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