Customer Service Manager
Resume:
Jeffery Carlisle Jr.
.
**************@*****.***
**** ** ** ** ******, AL, 36526
EDUCATION
GEORGIA PUBLIC SAFETY TRAINING CENTER
Forsyth, GA
Mandated Law Enforcement (May 2015)
Awards & Honors
Class President
HENRY COUNTY HIGH
McDonough, GA
High School Diploma (Jun 1996)
ADDITIONAL SKILLS
Communication
Customer Service
Safety
Prioritization
LICENSES AND
CERTIFICATIONS
Field Training Certification
Field Sobriety Certification
Taser Certification
Alert Certification
CAREER OBJECTIVE
Results-oriented professional with 14+ years of experience and a proven knowledge of operations management, dispatch operations, and fleet management. Aiming to leverage my skills to successfully fill the role at your company.
PROFESSIONAL EXPERIENCE
OPERATIONS SUPERVISOR
XPO Logistics (Intermodal), Mobile, AL / Dec 2019 – Present
Monitor terminal P&L to meet established budgets and forecasts
Oversee all dispatch, planning and document management functions
Manage operational performance, including on-time pickup and delivery, volume level, equipment balance and empty miles
Own and lead the effectiveness of terminal interactions and relationships with independent contractors, manage independent contractor tractor maintenance compliance and service delivery
Recruit and retain contractors while meeting established fleet size goals
Ensure terminal staff is properly trained, and that they participate in continuous learning courses as required
SOUTHEAST REGIONAL MANAGER
Bennett Motor Express, McDonough, GA / Apr 2018 – Nov 2019
Responsible for ensuring customer loads are covered and that drivers have the maximum amount of opportunities to increase their income through acceptance of available loads.
Responsible for communication via email and phone for the fastest response to customers and drivers.
Responsible for in-house sales and coverage of the southeast region.
Team Commander for the tactical response team.
Participate in the Crisis Emergency Response Team
Responsible for driver retention and answering driver questions regarding their role as well as Bennett Motor Express expectations.
DEPUTY
Henry County Sheriffs Department, McDonough, GA / Dec 2013 – Mar 2018
Drive vehicles or patrol specific areas to detect law violators, issue citations, and make arrests.
Verify that the proper legal charges have been made against law offenders.
Execute arrest warrants, locating and taking persons into custody.
Patrol and guard courthouses, grand jury rooms, or assigned areas to provide security, enforce laws, maintain order, and arrest violators.
Notify patrol units to take violators into custody or to provide needed assistance or medical aid.
Record daily activities and submit logs and other related reports and paperwork to appropriate authorities.
Investigate illegal or suspicious activities.
DISPATCHER
Bennett Motor Express, McDonough, GA / Apr 2010 – Dec 2013
Responsible for dispatching customer loads and securing a driver in a timely manner.
Responsible for a quick response to customers and drivers via email or phone for a timely dispatch of every load.
Responsible for a fleet of over 50 drivers
Responsible for accurate and timely communication between drivers, shippers and receivers.
Responsible for driver retention
LEAD DISPATCHER / CUSTOMER SERVICE MANAGER
Lizmark Transportation / Mason Dixon Lines, Stockbridge, GA / Apr 2007 – Oct 2009
*Responsible for locating available/preferred carriers through multiple sources (ie. DAT & Internet Truckstop)*Responsible for Rate Quotes and providing information & equipment availability by email and phone.*Assure spreadsheets are continuously updated with customer and load information (ie. Word, Excel & AS400)*Responsible for managing customer freight from quoting, covering loads, inputting orders & billing.*Assure a strong line of communication to all parties both in writing and verbally.*Responsible for shipments with Vans, Refers, Step Decks, Flatbeds, Heavy Haul & Heavy Haul Permit Loads.
SUPERVISOR
SAIA MOTOR FREIGHT, Conley, GA / Sep 2006 – Apr 2007
*Assure all Safety and Work Ethics procedures are enforced on a daily basis*Responsible for 30 Outbound Load/Unloading doors*Assure all freight is secure to prevent damage during transit*Responsible for associate performance, attendance records and a strong line of communication*Responsible for ensuring all Haz-Mat loaded on trailers are properly placarded if required*Assure all daily reports are properly used and enforced to ensure no missed freight
REFERENCES
References available upon request
Contact this candidate