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Technical Operations Manager

Portland, OR
February 23, 2020

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971-***-**** (Mobile)

hickman-58b5911 (LinkedIn)

Top Skills



Amazon Web Services (AWS)


English (Native or Bilingual)

French (Limited Working)

Sign Languages (Limited Working)

J Hickman

Technical Operations Manager

Portland, Oregon


Cloud Operations technology leader with experience in infrastructure, security, cost analysis, project planning to support business needs.


ID Experts

Technical Operations Manager

November 2017 - August 2019 (1 year 10 months)

Portland, Oregon Area

Implemented ITIL framework for service oriented Technical Operations team to ensure it meets business needs, including SLAs, priorities, and related KPIs. Ensured compliance with FISMA, NIST, SOC2, and HIPAA. Migrated a significant portion of infrastructure from on-premise to cloud (AWS) environment.

Acted as Change Manager and Incident Manager for production and internal systems.


Cloud Infrastructure Architect Security Architect April 2014 - September 2017 (3 years 6 months)

Portland, Oregon

Research and evaluate new technologies, and design infrastructure to support application architecture and business initiatives. Additionally, provide tier 4 root cause analysis on items which do not behave within the infrastructure as expected to provide remediation (to either improve the items which do not behave well or to redesign the infrastructure). Coordinate infrastructure initiatives with application architect.

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Drafting infrastructure standards and policies for the organization to meet business objectives, scaling, and security best practices is also an integral component of this role.

In the Security Architect Role (closely related to the Cloud Infrastructure Architect Role), research, evaluate, and create security policies and procedures as well as do in-depth analysis to validate policy compliance. Coordination with Principal Security Engineer to draft security standards and policies within the organization and infrastructure is a fundamental requirement within this role.

Architectures: Cloud Computing (AWS, Rackspace, Hybrid/Private Cloud [Including Converged Infrastructure via Nutanix]), Linux (Redhat and derivatives), Security (including intrusion detection/prevention) and Vulnerability Analysis, Logging Solutions, Antivirus/Malware, Infrastructure visualization technologies, Networking (Cisco, Juniper) for cloud computing. Heartland Payment Systems

System Administrator

September 2013 - March 2014 (7 months)

Portland, Oregon Area

Coordinating with Development in an Ops role as a Unix systems administrator. Solaris and Linux environment.

Thomson Reuters

Senior Systems Engineer

November 2009 - August 2013 (3 years 10 months)

Portland, Oregon Area

Working in newly acquired office in Lake Oswego, Oregon. (Sabrix) Environments:

OS: Working with Solaris (10), Linux (Redhat 4/5) servers, AIX and HP-UX, . Apps: VMWare ESX, Weblogic (10), Websphere (6/7), Cacti, Nagios (2/3). Hardware: Cisco 4500 switches, Cisco Catalyst 2900 series access/edge switches, Cisco PIX

I'm currently working as both on-site network administration/engineering as well as Unix systems administration (with the above platforms). Everest Consultants, Inc.

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Systems Engineer

October 2009 - November 2009 (2 months)

Portland, Oregon Area

Consulting at Thomson Reuters / Sabrix as a Systems Engineer. Environments:

OS: Working with AIX, HP-UX, Solaris, and Linux servers. Apps: VMWare ESX, Weblogic, Websphere, Cacti, Nagios. IAS - International Asset Systems

Senior Systems Engineer

November 2007 - September 2008 (11 months)

Oakland, California

Designed, maintained, and troubleshot network and system environments to make them suitable for QA development and deployment purposes. Integrated Weblogic, anthill, Oracle, and tomcat for developer environments. Solaris 10 operating system is the OS of choice in this environment. Exponential

Senior Systems Administrator

August 2006 - September 2007 (1 year 2 months)

Emeryville, California

Unix system administrator overseeing maintenance of Solaris and Linux systems as well as network administration.

Azul Systems, Inc

Senior Systems Administrator

January 2006 - June 2006 (6 months)

Mountain View, California

Administered, designed, troubleshot Unix (Redhat ES/AS, Fedora Core (2-5), Solaris, HP/UX, AIX) and networking environments (Cisco, Foundry) for QA development labs.


Senior Support Engineer

April 2004 - December 2005 (1 year 9 months)

Cupertino, California

Provided system administrators support with configuring their unix systems and networks to allow use of anti-spam and anti-virus software. Page 3 of 4

Netifice Communications

Network Engineer

March 2001 - March 2004 (3 years 1 month)

Pleasanton, California

Maintained/configured/installed Unix systems and network equipment.

(Formerly Megapath Networks)


Unix Administrator

July 2000 - January 2001 (7 months)

San Francisco Bay Area

Worked as a Consultant at TAOS doing system and network administration Planet Systems Networks, Inc

Director of Network Operations

March 1997 - August 1999 (2 years 6 months)

Phoenix, Arizona Area

Managed operations for Internet and colocation services. Education

DeVry Atlanta

CIS · (1994 - 1995)

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