SHUAIB I.P

Mobile : +971*********

Email : adbx51@r.postjobfree.com

MCID: 989539663

OBJECTIVE

To be part of an Organization explores the latest frontiers in the field of Information and Networking technology, wherein my initiative for personal and professional development will contribute to achieve the goals of the Organization. EMPLOYMENT GRAPH

Company Ahana Systems and Solutions PVT Ltd, Bangalore Designation Technical Support Engineer Period March 2018 to December 2019

Key Responsibilities:

Worked as Technical Support Engineer for DXC Technology, Hewlett Packard enterprise

& HP Inc. Bangalore on a Contract basis.

Comprehensive background in the installation, upgrades, configuration, rollout and support of hardware, software peripherals and network devices.

Complete IT support to the entire production’s place without any downtime.

Troubleshooting Outlook, Skype, and OS related issues.

Assemble and install switching equipment under the direction of a network engineer.

Maintain switch information: naming and patching according to HP Enterprise’s standards.

Mount all network hardware and labeled with proper IP address and system name.

Adding local users to Domain and Workgroup.

Resetting the user’s login credentials from DC.

Supporting through remote access (Skype & Team Viewer) for software issues.

Experience on Chatting with International clients.

Experience on working with Citrix software, clearing the work orders & asset management.

Experience on creating IM tickets/incidents, HP Service Manager (HPSM) and Service Now ticket monitoring tool.

Company SYSTEM LINKS, Bangalore

Designation Hardware and Network Engineer Period October 2017 to March 2018

Key Responsibilities:

Worked as deputed to Hindustan Aeronautics Limited on a Contract basis.

Provided desk-side support for laptop and desktop computers.

Installed Windows operating systems.

Managed laptops, desktops, and printers companywide.

Helping clients with regards to technical issues with our widgets.

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Experience with MS Office Packaged and Mail Clients.

Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configuration and maintenance.

DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNS (Domain Name Service).

Diagnose hardware and software problems, and replace defective components.

Perform data backups and disaster recovery operations.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

Analyze equipment performance records in order to determine the need for repair or replacement. TECHNICAL SKILLS

Knowledge in Windows Server 2012 and Windows Server 2016

knowledge in Active Directory DNS DHCP and Group Policies

knowledge in Windows 7 and Win 10 operating systems

Install and configure Microsoft Hyper-V.

Implementation failover clustering for Hyper-V virtual machines.

Implementation virtual private networks (VPNs).

Configuring advanced networking features.

Install and configure domain controllers.

Implementation AD DS in complex environments.

Implement and manage Group Policy Objects (GPOs).

Secure AD DS and user accounts.

Implement and administer Active Directory Rights Management Services (AD RMS).

Monitor, troubleshoot, and establish business continuity for AD DS services.

Configuring Cisco Routers and switches.

Configuring and troubleshooting routing protocols such as STATIC, RIP, EIGRP, OSPF and BGP.

DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNS (Domain Name Service).

IT CERTIFICATION AND TRAINING

Pass Exam 740: Installation, Storage, and Compute with Windows Server 2016

Pass Exam 741: Networking with Windows Server 2016

Pass Exam 742: Identity with Windows Server 2016 EDUCATIONAL QUALIFICATION

Bachelor of Computer Application from Assabah Arts and Science College,Valayamkulam,Kerala.India (Pass Out-2016)

Certified in MCSA: Windows Server 2016 - Certified 2020- MCID: 989539663 PERSONAL DETAILS

Date of Birth : 01-05-1995

Languages : English, Hindi, and Malayalam

Passport : M7299424

Nationality : Indian

Visa Status : Visiting Visa

(11 Feb 2020 To 12 May 2020)

DECLARATION

I do hereby declare that the above mentioned statements are true and correct to the best of my knowledge and I bear the responsibility for the correction of any of the above mentioned particulars. SHUAIB IP

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