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Customer Service Network Engineer

Location:
Liberty Hill, TX
Posted:
February 23, 2020

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Resume:

Romal Amarkhail

Cell: 737-***-****, Email: adbx3i@r.postjobfree.com

SUMMARY

Proven skills in terms of administering, installing, configuring, and maintaining an enterprise voice communication system. With current job, the utilized Cisco LAN and WAN equipment and IOS's, real time bandwidth transmission over WAN infrastructures.

A customer service driven professional with a can-do attitude, resulting in a consistent record of exceeding customer expectations in support and learning new technologies

An energetic self-starter who is dedicated in providing quality deliverables; able to work well both independently and as a part of a team, and finish tasks in a timely fashion.

SKILLS / TOOLS

Routers: A10 Networks

Switches: Cisco 4000, 6000, 7000, 9000

Firewalls: Cisco Firepower and Dell Sonicwall

Cisco call manager and FreePBX Asterisk

Linux

Apogee, Inc at Austin, TX

Network Engineer

May 2016 – Present

Network Engineer for multiple networks, supporting over 100 campuses properties all over the U.S. with more than 5,000 network resources and 100,000 end users. Provid support for LAN and WLAN enterprise networks that include DIA, Transport Circuits, Data center, bandwidth shaping, DHCP servers, and network authentication. Responsible for updating network documentation, SQL database, radius server database for current networks and updating network monitoring (solarwind) system with relevant information. Created project build-outs for new properties by staging out builds before sending them out to the respective location.

Configuring and working with Python, Ansible and Git Source Control language programmers.

Provides Tier-3/4 (final) escalation and troubleshooting for network outages within SLAs.

Experience in via Bash/shell scripting and Python/Perl programming.

Configured, setup and managed Dell Sonic Firewalls and Cisco Firepower

Configuring A10 Networks/Palo Alto Networks Joint Firewall Load Balancing Solution

Configuring SRP and Asterisk Linux based devices.

Configure and managing CUE, CUCME (call manager express) and Asterisk servers for VOIP services.

Monitor the network/systems in the solarwind, document network events and take corrective action in response to alarms and traps

Responsible for the initial configuration and deployment of routers and switches once a managed customer has entered the production stage.

Setup DM-VPN for campus locations

Adaptive to Cloud Strategies based on AWS (Amazon Web Services) and Azure.

Exposure on Provisioning Systems, Automated Build Platforms.

Setup Aruba controller for wireless user communication and Cisco Meraki device.

Handles circuit troubleshooting with various ISP partners, and coordinate installs with customer and contracted technicians to install networks utilizing varying types of networked hardware.

Responsible for the technical review/approval of network level changes and implementation of the most complex changes.

Work closely with project management staff to meet project milestones

Maintenance of lab equipment (Rack/Stack/Cabling/SW Management and Power).

installation and management of VMWare (ESXi and vCenter).

Activations Specialist 2 at GTT

December 2015 - May 2016 (6 months)

Responsible for the deployment of sites for our managed services customers.

Configure and troubleshoot networking equipment remotely using a variety of WAN technologies. OnNet sites using Frame-relay T1s, DSL, EoC, Metro Ethernet using MPLS, Offnet sites using ipsec.

Responsible for the initial configuration and deployment of routers and switches once a managed customer has entered the production stage.

Handle circuit troubleshooting with various ISP partners, and coordinate installs with customer and contracted technicians to install networks utilizing varying types of networked hardware.

Responsible for turning up new customer circuits attached to Level 3's massive optical wide area network. This includes Metro Ethernet 2.0 service provisioning, BGP routing provisioning, and final test/turn up of new MPLS based VPN solutions.

AWS/Black Box at UT Austin, TX

Network technician Voice/IP Phones

August 2014 – Nov 2015

Provided Cisco Voice Service Operations / Support; managed technical support for CISCO voice services and associated upgrades.

Utilized Cisco LAN and WAN equipment and IOS's, and Cisco Call Manager and Unity Voice mail systems

Performed software upgrades on existing Cisco voice environment. Provided administrative and end user training for Cisco voice deployments when needed.

Upgrades of routers/gateways and POE switches.

Working, managing, troubleshooting, Upgrading and monitoring.

Upgrade the University of Texas plain old telephone infrastructure to Polycom/Avaya voice over IP Telephones.

Configure Cisco 2900 series switches, establish Vlans on Cisco switches, and use TFTP server to download Cisco configurations.

Conduct VoIP room surveys throughout the UT campus, and conducted port mapping to the correct patch Panel. I also install fiber cables in data/telecom closets, and experience with Cisco MDS Fiber channel Switches.

Used Cisco Discovery protocol to gather Cisco switch interface information. ConduFa1cted cabling for patchPanels and 110 block panels.

Configured, setup and maintained ASA firewalls

Deployed, installed, troubleshoot Polycom/Avaya VoIP phones.

Performed Q&A after VoIP deployments, and also perform closet cable labeling.

Provided excellent face to face customer service on a daily basis.

February 2014 – August 2014

Global Insight, Inc Home Depot

Network Support Desk

Configuring sub, Ether-channel and redundant

Configuring and troubleshooting office 365 web based application

Analyzes system or application usages and plans for growth or increases in network capacity.

Install or repair network cables, including fiber optic cables.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Perform routine maintenance or standard repairs to networking components or equipment.

Install network software, including security or firewall software.

The first point of contact for internal corporate IT support calls. Supporting 50,000 users nationwide and 10,000 desktops/laptops.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Configuring and working with Python, Ansible and Git Source Control language programmes.

August 2009 – Jan 2014

US Embassy Kabul Afghanistan

IT Support Desk

Updating and monitoring IT user accounts,

Maintenance and management of the critical windows based server environment.

Working on active directory accounts, configuring of blackberry’s and laptops.

Managing and monitoring of backups in multiple locations,

Providing maintenance support and break-fi solutions,

Troubleshooting technical problems and implementing solutions.

Providing technical support via helpdesk systems for a wide range of internal & external applications.

Ensuring that the LAN responds to specific program needs of mission offices and its 1500 employees.

Installing and configuring and troubleshooting Department of Stat’s OpenNet Unclassified Servers including Server installation on Dee, Wintel, HP systems, Active Directory, SQL server, Exchange Server, File, DHCP, DNS, SCCM 2007 and Printer Servers and Deploying and monitoring all WSUS patches,

Hardware and software maintenance and MSI/MSP packages using SCCM 2007, Device lock servers, Finance sections server, Consular sections, Blackberry Servers.

Configuring and troubleshooting Cisco Switches & Routers and digital & and printer servers.

Providing support for 1500 customers related to office 2010 and office 365.

Troubleshooting technical problems and implementing solutions.

Providing technical support via helpdesk systems for a wide range of internal & external applications.

Ensuring that the LAN responds to specific program needs of mission offices and its 1500 employees.

Installing and configuring and troubleshooting Department of State OpenNet Unclassified Servers including

Server installation on Dee, Wintel, HP systems, Active Directory, Exchange Server, File, DHCP, DNS, SCCM

2007 and Printer Servers and Deploying and monitoring all WSUS patches.

Hardware and software maintenance and MSI/MSP packages using SCCM 2007, Device lock servers,

Finance sections server, Consular sections, Blackberry Servers.

Configuring and troubleshooting Cisco Switches & Routers and digital & and printer servers.

EDUCATION

Bachelor’s Degree in Computer Science (BCS), WGU University 2016 - 2019

CERTIFICATIONS AND TRAININGS

CompTIA - CompTIA Hardware A + Ce

CompTIA - CompTIA Network + Ce

CompTIA – CompTIA Security + 401

CCNA Cisco Certified Network Associate

CCNA – Voice

CCNA - Security

CCNP – Routing and Switch

CWNA - Wireless



Contact this candidate