Christopher Miller

Master of Science Candidate

406-***-**** adbx21@r.postjobfree.com 2550 N. Dodge Blvd. APT. A302 Tucson, AZ, 85716 Summary

Hard-working Cisco certified network engineer with methodical trouble-shooting and security skills seeking employment in the IT field.

Credentials

CCNA 2014-17

MCTS - Windows 7 Configuration 2014

Information Storage and Management Version 2.0 2014 Specialist - Implementation Engineer, Avamar Version 7.0 2015 Experience

Courier, Postmates, Tucson, AZ

• Complete contract work to deliver orders to customers in a timely manner. 2018-Current

Associate Customer Service Engineer, Dell-EMC, Tucson, AZ

• On-site engineer that supported the EMC storage infrastructure of 200+ clients.

• Core competencies include Break / Fix, problem management, and EMC product support expertise.

• Preformed firmware and troubleshooting using remote access tools.

• Ordered replacement parts and scheduled on-site visits with clients. 2014-2018

IT Support, College Place, Tucson, AZ

• Designed, installed, and maintained a campus network for 200+ users using Cisco equipment.

• Maintained all IT infrastructure including computers, printers, etc.

• Responded to trouble tickets issued by 200+ users frequently involving software break / fix for most common operating systems and software packages.

• Completed desktop refreshes as needed for company and computer lab computers.

• Responsible for moving hardware when needed including computers, printers, network equipment, etc.

2012-2013

Cleanroom Technician, The Ohio State University, Columbus, Ohio

• Maintained equipment and cleanroom used for semiconductor production.

• Maintained appropriate storage and levels of toxic chemicals. 2011-2012

2

Education

Master of Science, Cybersecurity, Western Governors University, Salt Lake City, UT 2019-2021 Bachelor of Art, General Studies, West Virginia University Tech, Beckley, WV 2014-2016 Associate of Art, General Studies, Pima Community College, Tucson, AZ 2008-2014

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