Robert Pfannkuche

*** ***** ********* ****** adbx0a@r.postjobfree.com

La Grange Park, IL 60526 708-***-****

Professional Experience

Northwestern Medicine IS Team/Project Leader

*** ***** ****banks, Chicago IL 60611 March 2017 - present

Promoted to Cybersecurity Team Lead to combine patching, antivirus, threat vulnerability and privileged access management SME’s (Subject Matter Experts).

Respond to audits/pen testing (internal and external) from KPMG and other firms.

Reduce vulnerabilities from almost 700K to approximately 100K in a 12-month period.

Use/evaluate vulnerability scanners including Nexpose/Rapid 7, Tenable, Qualys and Coalfire.

Responsible for monthly patching of windows servers using Shavlik/Ivanti & Java/Adobe updates

Transfer CyberArk (privileged access management) to identify team and expanded TrendMicro.

Work with architecture, email, EPIC and other infrastructure/application teams on security issues.

Integrate new hospital acquisitions including Centegra into Northwestern's security processes.

Develop cloud initiatives including Microsoft Azure and Amazon/AWS.

Lead VMware SME’s from Northwestern Memorial, Central DuPage/Cadence and Lake Forest hospitals.

Responsible for 500 VMware hosts running esxi 4/5/6 with approximately 5000 vm’s.

Support VMware integrations with DR (SRM/Zerto), netbackup, solar winds and others.

Create plans and playbook to migrate virtual environments from Cisco UCS with Hitachi Data Systems (HDS) storage running esxi 5.5 to VxBlocks/VxRails from VCE running esxi 6.0/6.5.

Manage on-call support schedules for production issues including escalation to meet firms SLA’s.

Represent Northwestern Medicine at VMworld. see url https://tinyurl.com/yxv3t2bl

Transfer vmware SME’s into converged infrastructure team combining virtualization and storage.

National Association of Realtors (NAR) Senior Systems Engineer

430 North Michigan, Chicago, IL 60611 March 2013 – February 2017

Virtualization / VMware expert for largest trade association (supporting over a million realtor members).

Manage, build, maintain and upgrade hosts plus virtual machines (80% Linux / 20% Microsoft).

Migrate environments to hyper-converged infrastructure using VMware, Dell/EMC plus Nutanix.

Responsible for design, architect, project management, troubleshooting multiple environments - esx 4/5.5 to esxi 6/6.5, stretched vlans & windows vCenter to vCenter virtual appliances (VCSA).

Represent NAR at VMworld and Nutanix conferences including technical talks. See url:

http://www.biztechmagazine.com/media/video/vmworld-2015-next-phase-virtualization

Implement/research advance features: Vxrail/SRM/vSAN/NSX/automation w/ powercli & AWS.

Infrastructure, Data Center and Microsoft SME (subject matter expert) for maintenance as well as support.

Hands-on team leader for projects/junior staff (including budgets, staffing, vendors and contracts)

Network refresh to hyper-converged/cloud from blades/SAN and P2V previous physical servers.

Equipment installation of Nutanix, HP (DL380’s/blades), Cisco (network/UCS), NetApp, IBM, Dell PowerEdge/Compellent, Arista, F5, Google appliance and Microsoft OS’s (2016/12/08 R2).

Move local Exchange to Office 365/o365 Azure, update Active Directory, KMS, SQL and ADFS.

Member of several different teams that would assist in special initiatives within the organization:

Support realtor conventions including annual, mid-year in addition to board of director meetings.

Winston & Strawn, LLP Systems Engineer

35 West Wacker, Chicago, IL 60601 September 2007 – March 2013

Tripled technology at a total lower cost with more flexibility by moving firm to 80% virtual.

In 2007 firm had 300 physical servers in 8 locations and in 2013 with virtualization grew to a thousand servers (800 virtual/200 physical) in 15 locations (US, Europe and Asia).

Built 200 new servers per year, P2V old servers and decommissioned 100 unused/outdated servers per year on HP DL servers. VMware certified vcp on version 2, 4 and 5.

Install and use other hypervisors including MS Hyper-V (18 hosts) and testing Citrix xenserver.

Develop new technical solutions in order to maximize technology options and reduce cost.

Building centralized datacenter using VCE vBlock with EMC VNX and Cisco UCS blades.

Install SAN storage - EMC Clariion CX4 in 4 largest offices and HP MSA’s at 10 smaller offices

Provide beta testing/POC’s for firm on products from Cisco, HP, VMware, Citrix and Microsoft and interfaced with vendors and participate/present technical findings at conferences/user groups.

Introduce virtual desktops infrastructure (VDI) to firm by achieving the following:

Upgrade Citrix presentation manager to xendesktop 4/5.5 for firmwide remote access - 1000 users

Install vmview 3, 4, 5 and Horizon for our litigation support / ediscovery department (50 users).

Engage with desktop engineers on firm’s windows 7 and XP desktop images and applications.

Manage projects, personnel and budgets by accomplishing the following:

Mentor junior staff by developing technical skills and recommending them for new positions

Arrange and participate in monthly firm downtime and off-hours on-call support duty

Develop various infrastructure solutions at different cost/budget levels to achieve growth/upgrade

Build new systems for firm (and interface with application support teams) including:

Microsoft systems including domain controllers, print, SharePoint, SQL and Exchange servers.

Upgrade Microsoft systems to Windows 2008 R2 and virtualized test and tier 1 production environments (including SQL, SharePoint and Exchange version 2007, 2010, etc.).

New Relativity/NUIX, document management, internet monitoring and other law firm systems.

Fidelity National Information Systems Inc. Operations Systems Analyst III

30 North LaSalle, Chicago, IL 60602 August 2005 – September 2007

Member of enterprise wide group as a VMware resource to capitalize on cost savings due to virtualization.

Develop, plan and manage enterprise wide plan for at least 40% of existing and all new servers.

Chosen to be part of Title and Escrow solutions team to provide support for Fidelity National Financial.

Create environment (3.0/2.5 ESX and 2.0 Virtual Center) and converted 3 different production systems, disaster recovery, plus all development (100+ servers moved onto 12 physical servers).

Design multiple data center moves due to production, operational factors and technology refresh.

Integrate solutions with groups including AIX/UNIX, HDS SAN/backup, networking, DBA’s.

Manage x86 servers in 3 data centers (Chicago, Little Rock, AR and Jacksonville, FL) for NGS.

Support the Chicago Technology Center (CTC) 2,600 plus Microsoft Windows HP and Dell servers.

Microsoft Subject Matter Expert (SME) for issues affecting Fidelity and their client’s operations.

HP Blade (c3000 and c7000), ProLiant and PowerEdge hardware qualified for equipment.

Education / Certifications

Master of Science in Computer Science DePaul University Chicago Illinois

Bachelor in Management Information Systems Iowa State University Ames, Iowa

VCP - VMware Certified Professional CCA - Citrix Certified Administrator

MCSE - Microsoft Certified Systems Engineer CCNA – Cisco Certified Network Administrator

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