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Assistant Customer Service

Location:
Bloomingdale, IL
Salary:
60-65,000
Posted:
February 21, 2020

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Resume:

NATALIA GANCEDO

*** ******** **. ***. ***, Bloomingdale, IL 60108

Email: adbwyy@r.postjobfree.com Phone: 312-***-****

PROFILE SUMMARY

Enthusiastic and analytical professional, with proven record and expertise in language translation and professional industries. Demonstrate ability to prioritize and manage a broad range of responsibilities effectively. Fast learner, peak performer, and expert in streamlining operations to achieve delivery of outstanding results. Possess outstanding communication skills. Bilingual in both English and Spanish languages. Fully committed to providing professional conduct in diverse cultural environment, with a genuine desire to excel.

Comprehensive command of legal, administrative and executive support functions combined with a knowledge of legal documents and procedures.

Dedicated, reliable and able to handle a high volume of assignments. Known for positive attitude and flexibility—always willing to change work tasks and assist attorneys and executives throughout the company.

Extremely knowledgeable Translator with an active command of English and Spanish and 8 years’ hands-on experience with multinational clients.

CORE COMPETENCE

Law Office Support

Legal Research

Client Relations

Legal Terminology

Translating legal documents

Translating medical and technical documents

Proofreading

Customer Service

Records Management

Microsoft Office

Interpersonal Skills

Spreadsheet and Database Маnаgеmеnt

Calendaring and Scheduling

Executive Support

Trados Studio

Global Link

PROFESSIONAL EXPERIENCE

Spanish Translator, WiseTech Global, Schaumburg, IL Feb 2019 - Present

Translate content from English into Spanish on a daily basis. This includes sales, training, internal, software and technical documents and subtitles, as well as voice-overs. Deal efficiently with deadlines and urgent projects. Work in the Translation department along with another Spanish translator.

Bilingual Legal Assistant, The Nature Conservancy, Arlington, VA (Temp) Nov 2017 - Fеb 2018

Assisted with preparation and filing of legal documents, review of contracts and inbox management. Responded to clients’ inquiries. Translated legal documents. Identified appropriate laws and other materials for designated cases and attorneys. Scheduled meetings and created meeting presentations. Drafted minutes of meetings.

Freelance Translator, Upwork, Woodbridge, VA Aug 2015 - Nov 2017 / Fеb 2018 - Feb 2019

Translated and proofread a wide variety of documents, both into Spanish and into English on a daily basis for two main agencies. Also did standalone projects. Specialized in legal and medical documents.

Translator, GP Traducciones, Buenos Aires Aug 2014 – Nov 2016

Translated and proofread medical and legal documents, both into Spanish and into English on a daily basis for a Certified Translator.

Language Coordinator Assistant, SH Corporate Training, Buenos Aires Aug 2013 - Aug 2014

Worked as an assistant in a company that provides language classes to different companies. Provided a translation and interpretation service to clients where needed. Was in charge of scheduling classes, uploading information to the database, and served as point of contact between students and teachers.

Bilingual Assistant, Small Real Estate Agency, Buenos Aires Aug 2010 - Aug 2013

Served as point of contact between property owners and tenants, took phone calls in a foreign language, handled correspondence and maintained filing systems. Managed property listings and solved issues as they presented themselves.

CRS Expert, IBM-GM, Buenos Aires Aрr 2008 - Aug 2010

Handled multiple simultaneous service requests with complete accuracy and courtesy with international clients. Assessed all customers’ concerns, issues, and discrepancies. Solved problems with tactful options, reaching a solution for all issues and complaints. Managed a high volume of information and used multiple resources simultaneously to achieve a timely resolution.

EDUCATION

University of Buenos Aires

Eng<>Spa Translation (Specialized in Law)

Equivalent to a B.A. (138 credits). Credentials were evaluated and converted by ECE (NACES member)



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