GREGORIO PAUNIL, JR.

*** **** *** ******, *******, New Jersey 07011

Phone: 973-***-****

Email: adbwxi@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Verisk Analytics – Somerset, NJ

Data Center Operation Support - Contractor (April 2019 - June 2019)

Monitored and provided technical support for network operations, cloud operations, system monitoring, problem management, and request management.

Document problems in our incident management system, providing detailed information and analysis.

Monitored Solarwinds devices and ran job script to check errors or completion of the job. Escalated problem if the rerun failed.

Checked and troubleshot any virtual backups that failed using vSphere web client.

Provided disaster recovery support (such as the ability to execute backups and resources) via CommVault.

Supported help desk and customer service for user support (change password, unlock or reset via IBM Security Identity Manager)

IBM/AT&T- Sterling Forest

Production Batch Management Support - Contractor (September 2018- May 2018)

Checked and certified that jobs were manually validated and converted to Enterprise Systems Platform (ESP) with the same dependencies and setting in Control-M.

Simulated ESP jobs and ensured jobs were scheduled to run in Control-M

Validated that statconds are set properly in ESP

IBM/Verizon Wireless – Orangeburg, New York

Batch Management Support - Contractor (September 2017- July 2018)

Oversaw workload automation CA7 Edition Web client for all abends instances across North/East/West/B2B Verizon business.

Monitored batch jobs request from programmers to provide support.

Updated Verizon WebLog for all jobs failed and executed and closed the log.

Ran and demanded jobs from stagelib and production upon requests created from SSR.

Copied, compiled Packbind from stagelib to production

Cancelled jobs with reason and force=yes; restarted and resubmitted job requests.

Monitored and assigned Production Control Services for all the SSR ticket.

Executed requests job to change class from bat5 to bat3 priority.

Deleted members from stage and production.

Provided support for monthly release for all systems

Alicomp / Amalgamated Life Insurance Company, Inc. – White Plains, New York

Batch Management Support (May 2014- December 2016)

Monitored and operated daily batch schedule in VSE and MVS CA7 JES2 and provided and support for any abends and fix in a message alert from the mainframe.

Troubleshoot job abends or escalated the problem to offshore support on TPX for override dataset.

Monitored nightly billing jobs in UNIX and escalated failed jobs to UNIX support.

Ran and processed daily backups; escalated program issues to level 2 support.

Created problem tickets in Idesk which included daily backup issues, mainframe job abends, batch jobs, and hardware problems.

Monitor and operates VSE and MVS systems, PC/UNIX

Printing of tape library listing, stored tape library/Tape mounts

IBM – Sterling Forest, New York

Computer Operation Support (April 2013 - October 2013)

Monitored real-time application and recovered mainframe MVS and AS/400 systems

Performed daily system and application checkout.

Escalated unexpected events and incidents to technical support.

Documented system incidents via problem management tools in Maximo.

Logged and tracked system incidents to ensure proper follow up and closure.

Performed and supported software implementation and configuration change.

Coordinated and performed certification of daily changes to ensure successful implementation.

Documented results of change implementation in shift turnovers.

Coach Incorporated – Carlstadt, New Jersey

System Operations Support (August 2007 – March 2009)

Monitored, escalated and created problem tickets in Magic for the Coach environment, including backups, FTP scripts, AJB batch jobs, ECOMETRY, FOUND, FOCUS, SAP, jobs and daemon, HP Openview (critical alerts and major problems), store network monitoring (status and connectivity for all regional stores), system & network health.

Reset of Windows and SAP passwords during off hours for all users.

Assisted and troubleshoot failed jobs on SAP; re-start job in the next step as requested by job owner with SOP .

Responded and monitored the batch jobs/groups in the Enterprise Job Scheduler environment; escalated batch cycle issues based on jobs notes and report on SLA issues.

Performed daily management of production schedule, printing subsystems, output delivery, files transfer and Netbackups.

Performed inventory of tapes; ejected tapes from Veritas server and scanned for offsite pick up or user request.

Novartis Pharmaceutical - East Hanover, New Jersey

Computer Operator II - Consultant (January 2007 – August 2007)

Monitored daily batch jobs and check run sheets in production and long running jobs in Control-M scheduler and AutoSys.

Monitored CIM-7 and escalate related problems to the appropriate person.

Responded to all critical alerts or major in NetbackUp, Xandria and HP Openview Monitor that runs in Unix servers.

Checked output messages in Control-M and NetbackUps and escalated the issues.

Created Vantive ticket for problems in Foglight, NetbackUps, CIM-7 and Control-M.

Analyzed issues and resolved problems from all Unix, HP, Veritas NetBackups.

RICOH Corporation - West Caldwell, New Jersey

Computer Operator - Consultant (September 2006 – December 2006)

Monitored daily batch jobs in Autosys and Appworx Scheduler.

Ran daily read in files process requests for wholesale and retail on Savin System that runs in UNIX server.

Checked daily run sheets in AutoSys and Appworx in production and long running jobs.

Monitored, responded and created problem tickets for red alerts or warnings in Patrol console and HP Openview.

Performed back up tapes in HP, Mainframe Silo ATL, Spectra Logic Veritas, IBM machines in production, development, and UNIX servers.

Panasonic Corporation of North America - Secaucus, New Jersey

Level 1 Support Operations (December 2000 – June 2005)

Performed tasks such as updates in SAP R/3 Transport, SAP health check and web moves.

Ensured daily activities in Maestro batch, SAP, Mainframe and Tivoli completed on time.

Performed daily back up in mail server, HP, UNIX, IBM machines, B2b, ERP, production, staging and test environment.

Monitored, escalated and responded to tech monitor alerts on Tivoli, UNIX, HP Openview, Maestro scheduling and mainframe.

Provided assistance and support of UNIX, SAP, TSM, Tivoli and Windows NT.

Reported hardware and software related problems in UNIX servers, HP, Oracle and other machines.

EDUCATION

The CHUBB Institute - Jersey City, New Jersey

Diploma in Technical Support, May 1998

TECHNICAL SUMMARY

PC / NETWORK: UNIX/AIX, (KVM, Cisco AnyConnect, Q-Messnger, AOTS Remedy 7.6 – Ticketing Service, Office 365, IBM Personal Communications, PuTTY, Adobe Reader).

(LINUX, SASVPN setup to connect to IBM, Notes, Sametime, ILC (ClaimTvC)

Windows 98, 2000, NT, 2003, XP, Windows 7, Windows 10, Tivoli, SAP, SAN, Net View, Peregrine Service Center, Maestro, AJB, EJS, Tivoli Workload Scheduler, AutoSys, BMC Patrol V3.4.11, Galaxy1 Commcell Console, Compaq Insight Manager, HP Openview OVO, OVIS, OVPI Operation, Appworx (Scheduling), CommVault System, GWI problem tickets Lotus Notes, Hardware Management Console (HCMI2.9.0), Control-M (Scheduler), Vantive (Ticket Problems), Magic, Polling scheduling system, Ecometry, Found, Focus, CIM7, Foglight, Idesk Ticketing Service, Service Now, VMware, Solarwinds, Commvault, Netscaler

Mainframe: IBM RS6000, /MVS/JCL/JES2 Statement, CICS, JHS MVS Utility Programs, JES2, CA7, TSO/ISPF/PDF, Operator Commands, VSAM and OS/400 User Profiles, TN3270 Plus 3.7.2. VSE, PCS, Jobtract

Hardware: Sun Microsystem Sunfire 6800, Dell PowerEdge, OS/390, SP-2, ES900 HDS GX8420, Shark DASD Storage, SAN, DASD Controllers 3880, 3990, IBM Tape Drives and Controller 3480 IBM Printers 3800, Xerox Laser Printers 4635, IBM 3090, 600J Mainframe, 3390 IBM Magnetic Disk, IBM P570’s, 317 User Terminal, 423512 Impact Printer, SILO, IBM AS-400 Mid-Range 9404-D10, IBM ATL 3490, IBM Infoprint 2000, HP servers, Regatta, HP-800F40/900, HP-k-Class 900, Spectra logic 64k, T950, IBM 3494, Ricoh Printers, M4942, G663, G664.

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