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Customer Service Manager

Location:
Lodi, NJ
Salary:
75000
Posted:
February 21, 2020

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Resume:

A Payroll Professional with comprehensive payroll, benefits and multiple state tax expertise including supervision of a staff of 15 professional and clerical personnel. Experienced in implementations of payroll and accounting systems. Hands-on, interactive leader able to achieve business objectives and deliver results in high-pressure environments.

Achievements

Recovered an $80,000 Tax filing error processed by ADP’s Tax filing Department

Initiated a 60% time saving by implementing a Time & Billing System serving 4,000 consultants.

Created a 75% time saving by initiating an imaging and retrieval system company wide.

Implemented a paperless environment for HR and payroll by utilizing Lotus notes internal forms package.

Designated team member for ISO 9000 certifications.

Professional Experience

Metro USA – Human Resources and Payroll Manager 02/19-01/20

Contract Positions:

Empire State Realty Trust 10/18-02-19

Process payroll for 1000 weekly payroll using Workforce Now. Hourly and salary. Disability and 401K analysis. Process union invoices. Update document system.

Sika Corporation 01/18-07/18

Process payroll for 1800 employees weekly and semimonthly using ADP Workforce Now.

Nationwide payroll. Union and non-union.

Shiseido America 10/17-01/18

Process payroll for 2500 employees biweekly for division Bare Minerals Retail stores. ADP Workforce Now, PeopleSoft, Kronos, and Taleos. Managed email box for all stores nationwide. PTO, Floating Holidays and Vacations.

Atalanta Corp 02/17-08/17

Process payroll for 350 employees nationwide. 3 biweekly and one union weekly payroll. ADP Workforce Now. 401K, HSA, FSA, Medical. Undated GL files. Worker’s Comp Audit. Implemented time and attendance system for a subsidiary.

Metro USA – Human Resources and Payroll Administrator 03/12-02/17

Implemented ADP Workforce Now Time and Attendance, Benefits, and On Boarding. Implemented the Paycom Payroll and human Capital System. Establish employee’s information and YTD. Configuring the system for employee usage.

oEmployee access to personal information, paychecks, request for PTO time, submit expenses. Onboarding for new hires

oEstablish a system for Freelancer’s payments.

Process all new hire orientation

Administrator for the 401k, FSA, Medical and Dental Insurance, LTD, STD, Worker’s Comp, COBRA

3 offices New York, Boston, and Philadelphia

Payroll on ADP Pay eXpert transition to ADP Workforce transition to PaycheX

6 payrolls 3 semimonthly, 2 biweekly, 1 weekly, union payroll

Month end reporting, reconciliation of benefits, FSA, Commuters Benefits, Journal Entries

Standard Chartered Bank – Payroll Administrator Consultant 10/08-03/12

Process payroll for 1,200 semi-monthlies. ADP PCPW upgraded to ADP Pay eXpert

Trained staff in India on American payroll

Supervise staff of three in India

250 Expats and Inpats, Cross Border Recharges, Tax Equalization, Disturbance Allowance, Tax Offset, Hypo tax, Mobility Premiums

Manned the payroll help desk, 401K, Commuter’s benefits, Medical Insurance, FSA, HSA, W2’s, W2C’s, JE

Payroll interface with PeopleSoft

CR Bard – Payroll Administrator Consultant 12/07-07/08

Payroll Manager out on maternity leave.

Balance out year-end W2’s, W2C’s, 1099

Reconciliation of tax filing with ADP

Retrieve $80,000 in over payments of taxes by ADP tax filing

Process payroll for 4,000 on PeopleSoft Software.

The Big M – Payroll Administrator Consultant 05/07-10/07

Help process payroll for all Annie Sez and Mandee ‘s stores

ADP Enterprise payroll and Kronos timekeeping system

Union Payroll

Escada USA, Inc. – Senior Sales Auditor 02/04-05/07

Monitor the activities of 30 retail stores and 18 outlets. Process payment for rents, common area charges, merchant dues, real estate taxes, percentage rent. Paid sales and use tax for 12 states

Processing credit cards and kept chargebacks to a minimum

Processing payments for rent, business licenses and annual reports.

Processing sales journals entries in SAP general ledger. GL account reconciliations

Softwear Fashions, Inc. – Owner 09/99-02/04

3 Ladies Boutiques Morristown, Teaneck, and Englewood

Purchasing of items for resale, sales and customer service.

Maintained account receivable and payable, payroll, business taxes, and general ledger using QuickBooks.

Computer Horizons Corp. - Payroll Manager 06/82-07/99

Managed the payroll function for 4500-time sheet employees’ nationwide with a focus on customer service.

Includes life, health insurance, flex spending, plus long- and short-term disability, 401k.

Hired, supervised, cross trained, motivated, reviewed and mentored a staff of 17.

Assisted with systems conversions from ADP to Ceridian to SAP and Human Resource modules.

Designed and developed reports and maintained SAP human resources, payroll and billing system

Liaison between Human Resources, Accounting, and IT departments

Coordinates information with outside auditors and 3rd party agencies as required.

Responsible for prep of annual W-2’s, W-3, payroll reconciliations plus timely IRS & State tax filings

Negotiated benefits packages with brokers and management

Provided and presented statistical analysis and reports for upper management and outside vendors (401K 5500 reporting)

Education

Bergen Community College – Accounting AA

NJ Institute of Technology - Accounting

In the process of acquiring a CPP

Software

Microsoft Word, Excel, Lotus Suite, Access, PowerPoint, QuickBooks, Peachtree, Adagio, Kronos, Genesis, Software editors, ADP Workforce Now, ADP-PCPW, ADP Pay eXpert, ADP-Enterprise, ADP-Horizon, ADP-Infolink, Ceridian, PaycheX, Great Plains Dynamics, Paycom, Lawson, Lotus Notes, PeopleSoft, SAP and Oracle



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