Customer Service Tableau

KEVIN D. MURPHY

206-***-**** ****************@*****.*** Linkedin.com/in/kevindavidmurphy

EDUCATION

Creighton University - Heider College of Business Omaha, Nebraska Bachelor of Science in Business Administration - Business Intelligence and Analytics August 2016 - May 2020 O’Dea High School Seattle, Washington

First Honors (GPA: 3.82 / 4.00)

HONORS AND AWARDS

Creighton Founders Academic Merit Scholarship (4 years) Dean’s Honor Role, Spring 2019

KEY SKILLS

• Programming / Scripting Languages: JavaScript, Python, HTML, CSS, SQL, NSB / AppStudio

• Data Visualization / Analytics / Statistics: Tableau, PowerBI, JMP, R

• Microsoft Office Programs (Word, Excel, PowerPoint, Teams, Outlook)

• Graphics: WordPress, Adobe Illustrator, Photoshop, InDesign, Dreamweaver. EXPERIENCE

Field Paper Company Omaha, Nebraska

Marketing Intern July 2019 - Present

• Developed and managed product catalog information of a 7,000+ SKUs.

• Developed product content as integrated component of B2B corporate purchasing website.

• Wrote over 50 blogs highlighting company’s product lines to support increased online customer self-service. PostBidShip, Inc. Scottsdale, Arizona

Technology Company Intern September 2019 - Present

• Work under direction of President and Director of Marketing for this venture-backed technology company.

• Completed weekly online market-facing brand development activities.

• Reviewed and provided input to mobile application UI/UX. Creighton University Omaha, Nebraska

Building Support Team April 2018 – July 2019

• Developed leadership skills as student member of university staff team supporting campus events.

• Delivered over 15 events weekly, providing excellent customer service to a diverse mix of 1,500 university clients, guests and patrons.

RELEVANT COURSEWORK

Business Analytics (on Coursera, Summer ’18, Wharton School, University of Pennsylvania)

• Extended coursework with four analytics sessions in customers, operations, people & accounting. Tableau 10 A-Z: Hands-On Training for Data Science (on Udemy, Spring ‘19)

• Completed Tableau training course to learn Tableau software. Browser App: Business Application Development Tools: JavaScript. NSB AppStudio.

• Developed browser-based application using JavaScript coding techniques. Database Project: Data & Information Management Tools: HTML, CSS, MySQL Database, SQL

• Developed database-powered website for managing company information INTERESTS

• Youth Premier Soccer Player. 12 years. 2-time state champion. Western US region finalist.

• European soccer club fan.

• Cross-Country Runner. High school varsity team member.

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