Highlight of Skills:
Excellent customer services skills.
Highly developed analytical, technical and problem solving skills, highly motivated with the ability to work independently or within a team setting.
Highly established organizational and time management skills.
Devoted to the departments success and team growth.
Ability to uphold a professional demeanor in all work settings.
DeVry University Long Beach, Ca
Bachelors of Science, Magna Cum Laude Graduated: 2017
Network and Communication Management
Information Technology Technician 2017- Present
Terranea Resort Rancho Palos Verdes, Ca
Administration, security, installation, configuration, and troubleshooting of all site hardware including desktops, laptops, printers and mobile devices.
Support of end user, LAN/WAN infrastructure, back office and guest environments which includes Access Point (AP), unmanned switches deployment and troubleshooting.
Knowledge in the use of Active Directory and its services which includes creating new users/ resetting and unlocking passwords and adding new team members.
Experienced in installing configuring and troubleshooting Linux based IP phone.
Responsible for troubleshooting Microsoft Windows server 2012/ 2016/ 2019 (physical and virtual servers)
Assist with technical projects including hardware and software.
Communicate and enforce adherence to all company IT security/firewall standards, practices and requirements.
Install, configure and test VPN connections for remote team members.
Federal Work Study (IT Dept.) 2014-2017
DeVry University Long Beach, CA
Assist personnel having difficulties on technical or software related issues.
Receive calls from students and answering questions, responsible for using software during calls and transferring to other departments as needed.
Accountable for recording and maintaining all data inquiries; Completing and filing administrative documents on a day to day basis
Customs Border Protection Officer 2003-3013
Department of Homeland Security San Diego, CA
Regularly appointed to build rapport with clients and management on solving problems regarding traveling public issues and complaints on various port regulations.
Knowledge of laws, rules, and regulations concerning import/export of merchandise, cargo and patrons entering the United States.
Knowledge of immigration and customs laws in a passenger services environment. Knowledge of automated systems (TECS, ENFORCE, ATS, US-VIST, etc.).
References and Supporting Documentation Furnished Upon Request