Technician Information Security
Resume:
JANET LEWIS SECHRIST
adbwu3@r.postjobfree.com
linkedin.com/in/janet-sechrist-2a270b54
Professional Summary: Experienced IT professional with 6+ years experience in areas of data, voice and telecommunications technology. Areas of hands-on experience include: running cabling (copper 5/6e and fiber); cabling connections (punch downs, RJ45); hardware installations (chassis, router, switches, PDUs); NOC/datacenter monitoring and security, including VM esxi, prtg environments, Dell EMC Avamar image/file level backup failures, triage, and customer-facing incidents. Hands-on experience also includes call center/helpdesk support and telecommunications triage support for circuit incidents.
CAREER HIGHLIGHTS (complete employment history available upon request):
IBM-LMI Systems, RTP, NC
2018 – 2020
Senior Datacenter Technician
Datacenter technician responsibilities include hands-on experience in installation, termination,
testing/labeling copper cat 6/e and fiber cabling; cabling connections (multi/single-mode fiber,
RJ45, keystone, punchdown); hardware installations (cabinets, chassis, router/switch, floorbox).
Run small projects without supervision, able to take lead with peer technicians on jobs; capable
of troubleshooting problem situations.
AT&T – USRGCSC-Calnet3, Durham, NC 2017 – 2018
NOC Network Support Analyst
Support Network Operations for State of Calif, GA, TN government agencies. Triage, troubleshoot, track and resolve all networking/circuit incidents using BMP/Remedy and AOTS ticketing system. Troubleshoot Cisco, Juniper and Edgewater routers, switches, circuits (T1/DS1), Bvoip/VDNA networks, wap and dsl devices. Use of network troubleshooting tools such as ssh, hyperterminal, and Looking Glass. Initiate and track escalations to appropriate teams. Communicate directly with customers and vendors through written and verbal communication.
OnRamp, Raleigh, NC
2014 – 2017
Tier I Datacenter/NOC Technician
Datacenter technician responsibilities include hands-on experience in: running cabling (copper 5/6e and fiber); cabling connections (punch downs and RJ45); hardware installations (chassis, router, switches, PDUs); NOC/datacenter monitoring and security, including VM esxi, prtg environments, Dell EMC Avamar image/file level backup failures, ZenDesk and SalesForce triage environments, and customer-facing incidents. Perform backup tape rotation in Dell storage array library. Physical security checks of datacenter; authentication/authorization of guests/visitors using Envoy; securing customer cabinets/ equipment; verifying facility checklists.
SoftPro, Raleigh, NC
October 2014
Technical Analyst, Tier II
Short-term technical analyst customer-facing position remotely supporting a suite of applications built upon SQL database platform, responsibilities include: database administration, walking customer through remote deployment of installation, upgrades, and implementation of software application; running database queries; backing up SQL databases, Windows XP/7/8 OS experience.
Astadia, Durham, NC
2013 – 2014
Helpdesk Analyst I (Tier I/II), Customer Support Center
Position supported field based employees as a first point-of-contact for troubleshooting remote devices in a customer-facing environment with a 95% first-call ticket resolution rate. Troubleshoot applications, remote connectivity/VPN issues, run security updates, virus scans/ fixes, Internet and Wi-Fi connectivity issues; HP printer/scanning/connection troubleshooting. Incident/ticket Management System experience with BMP/Remedy software and Salesforce data applications. Remote troubleshooting for: Apple desktop, ipad, and iphone; Lenovo thinkpads; HP printers; software application environments, such as Microsoft Exchange/Outlook, Office, Active Directory, Windows 7/8, IE/Google browser support, McAfee, Juniper/VPN, Salesforce, Adobe Acrobat, Jabber, WebEx.
AT&T Central Office, Durham, NC
2012 – 2013
Helpdesk Support - Escalations Dept., Centralized Supplier Management Team, Tier II
Internship with AT&T for Tier II triage support of networks & telecommunications services in the Escalations department for large-scale network circuits (DS/T1-DS/T3, OC/Fiber, Ethernet, SONET); data traffic/packet analysis, escalation, modification, and resolution for existing trouble reports; provide effective communication between access providers, NOCs, vendors, field/service reps, and internal/existing customers; rotating team lead responsibilities, including training new interns for ATT ticketing system and new software application usage.
EDUCATION AND TRAINING:
ECPI University, Raleigh NC
08/2014
Bachelor of Science Degree in Information Systems Security
ITT Technical Institute, Cary, NC
03/2013
Associate of Applied Science in Computer Network Systems
CERTIFICATIONS:
220-701 A+ Certification, Passed, 08/28/2013
AWARDS AND PROFESSIONAL ORGANIZATIONS:
Golden Key National Honor Society, ECPI University, December 2013
Employee of the Month, Customer Supplier Mgmt., AT&T, June 2013
Valedictorian for Class of 2013, ITT Technical Institute, March 2013
National Honor Society (Alpha Beta Kappa), ITT Technical Institute, March 2013
Information Security Community Group, LinkedIn Professional Community Group
REFERENCE LIST:
Calvin Tillman
Datacenter Technician
IBM-LMI Systems, Inc
3039 East Cornwallis Rd
RTP, NC 27709
adbwu3@r.postjobfree.com
Larry Ward
Datacenter Technician
IBM-LMI Systems, Inc
3039 East Cornwallis Rd.
RTP, NC 27709
adbwu3@r.postjobfree.com
Shane Shissler
Director of Operations
OnRamp/LightEdge Solutions
8020 Arco Corporate Dr., Ste 310
Raleigh, NC 27617
adbwu3@r.postjobfree.com
Damon Valentine
Tier II Technician
OnRamp/LightEdge Solutions
8020 Arco Corporate Dr., Ste 310
Raleigh, NC 27617
adbwu3@r.postjobfree.com
Clifton Brock
NOC Network Support Analyst
AT&T Global Services
4625 Creekstone Drive
Durham, NC 27703
adbwu3@r.postjobfree.com
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