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Process improvement, business analyst, customer service and support

Edmonton, AB, Canada
February 21, 2020

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Yasir Gangat

Phone: 514-***-**** Email:

Professional Summary

Versatile, results-driven, professional with 5+ years of comprehensive experience developing exceptional relationships to provide sustainable business solutions

Excellent project management, business analysis, process modeling, and leadership abilities with strong expertise in the transportation, logistics, insurance, and construction sectors

Proven ability to adapt to evolving industry trends, a fast learning curve, problem solving and analytical thinking skills, managing and prioritizing multiple tasks and to meet deadlines across multiple projects / efforts

Excellence in requirement elicitation, technical documentation, current and future business process design, mapping, and improvement

Knowledge of lean along with scrum and kanban framework in the agile methodology

Proficient in MS Office (Excel, Powerpoint, Visio, Power BI, SQL) and designing UML diagrams (process flow, flow chart, sequence, use cases) using MS Visio

Comfortable conducting brainstorming sessions, one-on-one interviews, and other requirements gathering/elicitation techniques

Extensive and successful experience in the system/software/application development lifecycle

Involved in the configuration, stress testing, and deployment of web services (REST and SOAP APIs)

Knowledge and experience in accounting/finance, payroll, billing, HR and other back office processes

Excellent decision making, communication, and presentation skills in English and French

Bachelor’s of Commerce – Major Accountancy, Minor Finance


Business Analysis • Business process design, mapping and reengineering • Project Management

• Continuous process improvement • Requirements gathering/elicitation • SDLC • Data mining and analytics

• Use cases and user stories • MS SQL, PowerBI, Excel, and PowerPoint • Technological proficiency


Kenan Advantage Group

Business Analyst November 2017 – December 2019

Executed the design, configuration, implementation, documentation and support of company software, reporting and integration solutions

Developed and maintained relationships with a balanced focus on IT and business customers, providing technical and application-specific support to internal/external customers and ensuring alignment between IT and the business

Collaborated closely with various departments for the elicitation of requirements, to understand needs and opportunities for improvement as well as support ongoing change management

Documented, analyzed and managed business needs, requirements, and user stories and implementing strategies to support those needs

Continuously improved user experience using an agile approach by gathering requirements and proposing enhancements to business applications and processes

Played the role of a BA and Project Manager in the planning, analysis, design, implementation, testing, and support of the ADP HRIMS cloud-based solution

Conducted business/financial data analysis and management reporting using SQL and MS Excel

BFL Canada

Business/Claims Analyst (Contract) August 2016 - August 2017

Responsible for data analysis, reviewing, organizing, and reporting claims

Collaborated with claims adjusters and lawyers and facilitated the claim settlement process

Managed and processed the payment of invoices and claim settlement fees

Implemented continuous improvement for internal processes

Designed and integrated more efficient claims management processes

FLS Transportation Services, Inc.

Insurance and Claims Analyst May 2014 - February 2016

Analyzed quantitative and qualitative details, arbitrated claims, processed information, and made decisions within approved limits according to company practices and standards

Analyzed insurance coverage and implemented additional insurance when required

Conducted detailed research to improve processes and efficiency

Maintained a high degree of customer service while ensuring company objectives are met

Billing Analyst Jan 2014 - May 2014

Analyzed financial data and accurately invoiced VIP Customers

Ensured the consistent application of the billing rules pertaining to each customer

Building Products of Canada

Payroll Analyst (Contract) May 2013 - Sept 2013

Assisted in analyzing discrepancies in financial reports

Accurately analyzed and processed paperwork and conducted payroll cycle for over 600 candidates on a weekly basis

Handled special requests regarding ROE’s, Manual Payments, and other payroll processes

Randstad Canada

Billing Analyst (Contract) April 2012 - Sept 2012

Researched and corrected discrepancies between what was paid and what was billed

Resolved billing disputes with customers

Generated billing for all clients across Canada

Conducted billing cycle for entire billing team

Payroll Analyst Sept 2011 - Sept 2012

Analyzed and processed payroll activities and conducted payroll cycle for 2500 candidates

Managed payroll corrections by collaborating with billing and A/R team


Bachelor of Commerce Accountancy, Minor Finance 2007 - 2011

Concordia University John Molson School of Business, Montreal, QC

Diploma of Collegial Studies DEC, Major in Commerce 2005 - 2007

Honour Role - Average of at least 85%

Champlain College, St-Lambert, QC


Microsoft: Office 365, Excel (Power Pivot, Pivot Tables, and Pivot Charts) PowerPoint, Word, Visio, Access • SharePoint • Power BI • SQL • Dynamics • Adobe Creative Suite • ADP: Payroll, Human Resources, Time and Attendance, Benefits Administration, Recruitment, Talent • TMW Systems: Transportation Management Software • Synergize: Document Management Software by Microdea • SugarCRM • QuickBooks • Great Plains • John D. Edwards • Ceridian • Applied Systems EPIC


English: Full professional proficiency

French: Professional working proficiency

Other languages spoken: Urdu, Hindi and Gujarati

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