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Administrative Assistant Customer Service

Dallas, TX
February 21, 2020

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Raghu Subedi

**** ******** ***** ****. #***

Forney TX 75123

About Me:

Salesforce Enthusiast, gone through online live classes with very experienced salesforce professional. Continuously learning as salesforce trailblazer ( Preparing for salesforce certified administrator exam. Over 8+ years of experience in Data Analysis and Reporting. 6+ years of experience on Database Management and Implementation. Experienced in user setup and security settings. Very passionate about learning new technology and sharing that skill with others. U.S Citizen, no need to worry about sponsorship.

Wide range of Training Experience on various programs like:

Process Reliability and Efficiency (PRE).

Computerized Maintenance Management System (CMMS); Mpulse.

Computerized Maintenance Management System (CMMS); SAP


Bachelor of Arts-Tribhuvan University, Nepal. Major Mathematics and Economics.

Associate Degree: Aviation Maintenance Technology; Wichita Area Technical College-Wichita, Kansas, USA.


Database Administration Fundamentals

Maintenance Management & Computerized Maintenance Management System


Salesforce Administration

Salesforce Trailblazer-

Data Entry, Analysis and Reporting

Database Management

Database Administration

User Setup and Security Settings

Training and Leadership

6+ years of SAP usage

Microsoft Xcel, Word and PowerPoint

Professional Experience:

2018 July-Current: Preventive Maintenance Supervisor: Dal-Tile

SAP Super User for the site:

Build Equipment Master and Manage Database. Prepare and upload HR Master.

Create Variants or Page Layouts for different users.

Train different group of users on SAP Maintenance-Requestors, Maintenance technicians, Supervisors and Managers.

Planning and Scheduling

Train Purchase Requisitioners on SAP

2014 April-2018 June: Maintenance Coordinator: Dal-Tile

CMMS Implementation and Database Management (Mpulse).

Build Equipment Master, Create Task List.

Add and Manage Users, Security Settings for different user groups.

Create Profiles and Assign to different user group.

Create Page Layouts, Create and Manage Dashboards-Charts & Gauges.

Train all user groups-Requestors, Technicians, Supervisors, Managers and Engineers.

Data Export and Analysis per Request.

PRE implementation and Management.

2012 June-2014 March: Manufacturing Administrative Assistant: Dal-Tile

Production Data Entry and Reporting

2011 January-2012 May: Lead Operator: Dal-Tile

Assist Supervisor to Manage and Organize Department

Machine Settings and Operations

Train other Team Members

Prepare Shift and Daily Production Reports.

2005 December-2011 January: Retail Experience

All about customer service

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