RESUME

PAVITHRA K

Athidhi Inn PG for ladies

Opp.Manyata Tech Park

Nagavara, Bangalore, Mobile: 805*******

Karnataka, India Email id: adbwev@r.postjobfree.com

Career Objectives:

To be associated with an organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically work towards growth of organization and gain satisfaction thereof.

Professional Exposure:

8+ years of experience in field of IT as Technology service specialist.

Installation, configuration, managing and administration of Microsoft Cloud,Windows, Vmware based Environment.

Taking care of VM creation and maintaining the serves in VMware and Azure environment.

Managing both Hardware and Software related problems.

Develop exceptional relationships with co-workers, management and end users.

Customer oriented problem solver with an ability to adapt to new situations

Work Experience:

Working as Technology service specialist in IBM india pvt.ltd, Bangalore during the period from 2nd Mar 2017 to till date.

Working as Technical Lead in Cognizant Technology Solutions, Bangalore during the period from 2nd Nov 2015 to till 24th Jan 2017.

Worked as System Administrator in Infosys Limited, Bangalore during the period from 11th Mar 2011 to 28th Oct 2015.

Technical Skills:

Cloud : Microsoft Azure

Servers : Dell, Lenovo, HP

Operating Systems : Windows Server 2003/2008/2012 R2 /2016/2019

Client : Windows XP/Windows Vista/Windows 7/Windows 8/8.1

Technologies : Microsoft Azure, Windows, Vmware, Active Directory, SCCM DHCP, DNS, WSUS, WDS, MS Cluster.

Tools : MDT 2010/2012, Hyper-V, VMware VSphere Client

Scripting : Power shell, PowerCLI, EXI CLI

Certifications:

Implementing Microsoft Azure Infrastructure Solutions ( 70 - 533)

Private Cloud Monitoring and Operations w/System Center 2012(70 – 246)

Administering and Deploying System Center 2012 Configuration Manager(70 – 243)

Windows Server 2008, Server Administrator (70 – 646)

Professional Experience:

IBM INDIA Private Limited, Bangalore. Mar 2017 –Till date.

Roles and responsibilities:

Azure Environment:

Experience in Azure cloud infrastructure.

Provisioning of VM’s, Virtual network, storage using Azure RM templates.

Managing the VM installation, configuration and administration of cloud services.

Managing the Windows servers in Azure Environment.

Handling the migration activities from on-premises to azure environment.

Handling the escalations and involved P1 and P2 calls.

Configuring, monitoring alerts and auto scaling ( In and out / Up and down).

Configuring the traffic manager, Azure backup, Disaster Recovery services.

Configuring the site to site and point to size vpn on azure v-nets.

Handling the Change implementation and Change calls.

Creating the new images, disk and migrating the on-premises to azure cloud environment.

Monitoring and managing the Azure virtual machines.

Handling the tools installation, configuration and troubleshooting the issues of Window servers in azure environment.

Handling the Physical server builds and issues.

Vmware and windows environment:

Experience in Vmware environment with ESX, ESXi, Virutalcenter/ Vcenter.

Infrastructure server implementation and supporting on UK based projects.

Global Server build and support on VMware virtual Datacenter for Transition Account .

Implementing Host Integration Server and Managing Application servers,

Handling multiple projects on Different accounts.

Windows and Vmware ESX Server Implementation and Administration, Managing Network and Servers in Global environment.

Installing the MS-Cluster and configuration on windows servers in Vmware environment.

Handling the Physical server build and configurations of multiple vendors

Handling upgrade and downgrade of Windows server operating system.

ADS, IIS, DNS, NFS Implementation, administration, managing and service supporting.

Windows and Vmware Domain Server Implementations and administration.

Hands on experience on Vmotion and migration process in Vmware environment.

Implementation and Managing IBM applications on windows and Vmware environment.

Full time support on UK account.

Implementing and Managing IBM Security Policies on client environment.

Managing Operating system upgrades, Software patches and Anti virus updates.

Cognizant Technology Solutions:

Acting as Technical lead to identify and implement solutions to problems affecting IT services. Managing two International Client Infrastructures providing remote technical support to core OS and other Active Directory related services.

Job Responsibilities & Skills:

Key Technical Skills (Windows Performance)

Good knowledge of Windows 2003, Windows 2008/R2, Windows 2012/R2,Windows Azure Infrastructure as A Service Platform (IAAS) and VMware basic level.

Have good knowledge on Windows memory management, windows architecture

Have good knowledge on creating and managing VM in azure environment.

Handling Vm, disk migration in azure envrionment.

Have good exposure to windows performance tools like perfmon, poolmon etc.

Able to troubleshoot Windows/Application/Service Hang/Crash.

Have good exposure to Windows debugging and able to read memory dumps.

Into Problem management, responsible for providing permanent fixes for frequently occurring issues.

Handling Escalated Incidents from L1 engineers

Involved in extensive troubleshooting for escalated Windows Server related issues.

Reviving the change, attending the CAB meetings which have been scheduled.

Training and knowledge transfer for new associate in team.

Preparing the documents for RCA ( Root Cause Analysis) and CIPD (Change Implementation Plan Doc)

Have good knowledge on backups, NTFS permissions, WMI, COM/DCOM, printing and application/OS Installation.

Have good knowledge on DHCP, DNS, WINS, Routing & remote access.

Knowledge on IIS concepts, installation and administration.

Azure and VMware platform.

Creating and Managing Virtual Machines in Windows Azure and setting up communication with the help of Endpoints and also VM Migrations

Hands on experience with creating the data disk in Azure environment.

Having knowledge about disk migration, Storage migration and Clone the VM in azure environment.

Monitoring and troubleshooting the issue through VM console in VMware environment.

Monitoring and troubleshooting the issues through Azure portal for azure servers.

Performing the image capture/ snapshot activity in Vmware/ Azure environment.

Having knowledge about Storage migration and Clone the VM in azure environment.

Managing Active Directory

Over 4.5 years of hands-on experience with Active Directory infrastructure.

Good experience in AD, DNS and LDAP troubleshooting.

Proactively Monitoring the Whole Active directory and Exchange Infrastructure.

Excellent working knowledge of DNS, GPO’s, knowledge experience of AD, including understanding of MS sites and services, DNS, Group Policies, WSUS.

Knowledge of server hardening of the server infrastructure in appropriate server roles; familiar with security issues related to Windows Servers and their components; and Group/Security policies in an enterprise network environment.

Troubleshooting domain controller’s replication & trust issues.

Restoring server stability after crash.

AD Replication monitoring and regular health checks to be performed.

Installed new servers in the existing system and configured it as per the system requirements

Creating Group Policies and implementation as per standard procedures.

User Administration – creation, modification, deletion of Exchange Mailboxes, Distribution Lists. Mailbox size limit and permission administration.

Prioritizing issues based on the severity and customer impact matrix.

3rd party vendor coordination for visit and troubleshooting.

Perform Change Management as per the process.

AD Replication monitoring and regular health checks to be performed.

Infosys Technologies Limited:

Job responsibilities and skills:

User Account Management in AD and Microsoft Exchange.

Distribution list and security group creation.

Managing a DHCP server which includes Scope creation, Client reservation and Failover cluster configuration.

Deploying the Operating System to client system using the MDT.

Installing, maintaining & troubleshooting Microsoft Operating systems like Windows XP/VISTA/7/8, Windows Server 2003/2008/2012

Hardening the servers as per standard guidelines based on the roles of the server.

Handling Infosys service desk (AHD) tickets related to requests and incidents logged by the users and resolving them within the SLA’s.

Diagnosis and rectification of faults/ defects and problems by working with the specialized teams/Service Provider.

Providing support on System related network problems.

Create, modify and delete network shares

Preparing lab setup for different training programs such as VM machines, software, AD environment etc.

Installing and troubleshooting issues of Citrix, SCCM on client machines.

Installing, configuring & troubleshooting of MS outlook, Internet Explorer.

Installing and troubleshooting application software’s like TFS, VSS, Visual studio, dot net, IIS, SharePoint, MOSS etc and Database software’s like SQL 2000, SQL2005, SQL 2008 & Oracle Client.

Installing and configuring Cisco, Juniper, Nortel VPN

Updating antivirus signatures and Configuring wireless in laptops

Part of a security audit team for conducting audits for the projects.

Installing Virtualization software’s like VMware Workstation, Hyper-V, Oracle Virtual box, VMware Viewclient, VMware Vsphere, VMware V-center and Citrix platforms such as VCS and VDI.

Maintaining the Software Assets Management based on the company policy.

Maintaining the SCCM server(2007/2012), package creation and SCCM compliance level.

Education:

Completed B.sc Computer Science degree with Distinction, Madurai Kamaraj University, India.

Pursing M.CA degree on final year, Madurai Kamaraj University, India.

Personal information:

Name : Pavithra K

D.O.B : 20.06.1990

Gender : Female

Marital status : Single

Languages : English, Tamil. (Speak, Read & Write).

Nationality : Indian

Declaration

I hereby declared that the above mentioned details are true to the best of my knowledge.

PLACE: Bangalore Pavithra K

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