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IT Project Manager, Technical Customer Support, PreSales, Delivery

Chennai, Tamil Nadu, India
As per company norms
February 21, 2020

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CHRIS PRAVIN. A - Manager Customer Support & Projects

Name: Chris Pravin. A

Contact: Ph: +91-994*******

Address: No.10 (Old 15), 7th Main Road, Kasturiba Nagar, Adyar, Chennai – 600020.

I am actively looking forward to work as a Project/Program Manager in an organization/MNC servicing Global & Indian Clients. Associated for the past 12 years with NMSWorks Software handling similar software projects for clients in India, I am looking for new assignments. I strongly believe I can put to use my 19 years of gathered knowledge and rich working experience in both OEM Vendor and Service Provider Organizations. I am immediately available for Joining.

Relevant IT Project(s) Experience: 12 Years (Total experience 19 years).

From June 2007 – June 2019: NMSWorks Software Pvt. Ltd, I.I.T.Madras Research Park, Taramani, Chennai - 600113.

Position: Manager – Customer Support & Projects.

NMSWorks is a Software Vendor / OEM for Network Management Solution Software (NMS).

Job Profile:

POC, Project Plan, Work Flow, Monitor Progress, Scrum Call, Review, Delivery Time Lines

SDLC, Requirement Analysis (RA), Preparation of Scope of Work (SOW) and Deliverables.

Monitor and update the progress on Milestones and Deliverables to Senior Management.

CRM – Customer Relationship Management (Technical Account) to ensure QGR.

Managing the Service Operations Maintenance as per SLA, Documentation and Trainings.

Provide 24x7 Online Technical Support to Clients to ensure SLA, High Service Availability.

Ensure timely invoicing to clients and follow up on payments - Service Delivery, AMC, O&M.

Software Modules & Environment:

Operating Systems - OS (Linux, Windows), Database (MySql & MariaDB), SQL Developer, Networking Concepts & Tools, TCP IP, DNS, IP Addressing, Routing, SNMP, TRAPS, OIDs, MIBs, Shell Scripting, Windows Html and Linux Java Client Applications & Help Desk Software Applications, Apache, Tomcat.

Network Inventory Management. (Transmission, IP & Enterprise Network Inventory).

FCAPS - Fault, Configuration, Accounting, Performance, Security Management

Database Management – Integration, Backups, Restoration, Replication, High Availability.

Unix, Linux and Windows Servers Infrastructure Planning, Implementation & Operations.

KRA - Key Resource Area:

Project Management - Planning and Implementation of New (or Add-On) Projects.

Adopt SDLC and Agile methodologies for Software Development, Testing and Delivery.

Coordination between the Client & the Software Design/Development team for delivering the Software Application as per customer requirements

Scrum Calls with Development, Testing and Support Teams during development phases.

Customer Relationship Management CRM – Handle Technical Queries from & to Client(s).

Preparation of Project Plan using MS Projects Software & Project Tracking Tools.

Hands-on expertise in Linux, MySql database, MS Word, Excel and Power Point Apps.

Product Application Operations Demonstration & Training to Customers at all levels.

Managing/Renewal of AMC & O&M contracts for completed projects.

Additional Responsibilities:

HR Coordinator - Conduct Campus Recruitment Process at Engineering Colleges every year.

Technical Trainer - Conduct Induction Program for Software Engineer Trainees.

Active involvement in ISO process certification and continuous auditing.

Pre-Sales: BRD, BOM, SRS, UAT, Project Plan, User Manual, Release Notes & Training Materials. Technical Architecture Diagrams & Presentations.

Projects Managed / Clients:

Nixi: National Internet Exchange of India. (Noida, Chennai. Mumbai & Kolkata, India).


Project duration is 8 months (From July, Yr.2007 Onwards), completed on time as per SOW.

Successful receipt of 100% payment for AMC/O&M contracts for 10 years (ie, 40 Quarters) on maintenance of the application server availability as per SLA agreements with Client.

Project Scope of Work (SOW):

Design and Development of Fault & Performance NMS Solution.

Internet Data Monitoring & Collection between Nixi Router and ISPs across PAN India.

Quarterly ISP Billing (X-Y) for all ISPs in India.

9 Application Servers and 4 NOC Locations (Noida, Mumbai, Chennai, Kolkata).

GBBN: Goa Broad Band Network, GOA State Wide Area Network - SWAN (Panaji, GOA)


Project duration is 12 months (From January, Yr.2009 Onwards), completed on time as per SOW.

Successful receipt of 100% payment for AMC/O&M contracts for 10 years (ie, 40 Quarters) on maintenance of the application server availability as per SLA agreements with Client.

Project Scope of Work (SOW):

Network Management Solution (NMS) & Help Desk Solution (HDS) Software.

Cisco Routers & Switches Fault & Performance Management

SLA – Service Level Agreement Monitoring & Escalations, Credit Calculations & Reports

Trouble Ticketing Management / Help Desk Software Management

GBI: Gulf Bridge International (Qatar)

Submarine Optical Fiber Network Inventory Management for GBI

Trouble Ticketing, Spare Card Management, Contact Database – SAAS

TCL: Tata Communications Limited (Mumbai, India)

Achievements: Multi-vendor Network Integration. Project Duration: From April, Yr.2010.

Optical Transmission Network Inventory Management across multiple vendor technologies.

DB integration with 3rd Party Software via NBI

IDEA: Idea Cellular Limited (Noida, India)

Achievements: Multi-vendor Network Integration. Project Duration: From June, Yr.2011.

Optical Transmission Network Inventory Management

DB integration with 3rd Party Software via NBI

1 NOC Location & 7 Servers

Previous Organization Experience(s):

From April 2005 till June 2007: Himachal Futuristic Communications Limited (HFCL Infotel) at Mohali, Jalandhar – Punjab, India (Telecom Service Provider).

Position: Asst. Manager – Central Planning Department (Wireless Networks Deployment).

From May 2000 to March 2005: Midas Communication Technologies Private Limited.

(Midas is the OEM vendor for corDECT Wireless Telephone Exchange and IP Solutions Hardware and Software).

-Chennai & PAN India deployment for BSNL, MTNL, Shyam Telecom Ltd, HFCL Infotel Ltd.

-Cairo, Egypt for Global Digital Satellite Systems – GDSS (USA) – 2 Years.

Position: Technical Team Lead - Installation and Field Support (Wireless Networks Deployment).

Educational Qualification:

B.E (Electronics and Communications) - Hindustan College of Engineering 1996-2000.

M.B.A (Project Management) - National Institute of Business Management (NIBM), October 2014.

Executive M.B.A (Operations & Customer Relationship Management) (NIBM), March 2015.

Advanced Diploma in Network Centered Computing – NIIT (AD-NCC) – 1998.

Personal Details:

Name: Chris Pravin. A Age: 40 Years Marital Status: Married

Nationality: Indian. Passport: Valid Passport Available.

International Travelling: Yes Notice Period: Immediate Joining.

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