Inside Sales Assistant

Nicole M. Matos

**** ****** ******, *** #*** Philadelphia, PA 19107 770-***-**** ************@*****.*** Education:

Saint Joseph’s University, Philadelphia, PA

Bachelor of Arts, July 2018

Major: Communication Studies Major GPA: 3.76

Awards and Achievements: Dean’s List (2013-2014); Transfer Achievement Award (2014-2018); MLC Certified Medicaid Professional (MCMP-I) (2019)

Related Experience:

GlaxoSmithKline Philadelphia, PA

Vaccine Inside Sales Associate May 2019-October 2019

• Demonstrated competency of promoting and educating customers through inbound and outbound phone call strategies.

• Exhibited competency of science, business acumen, and customer engagement.

• Developed and maintained specialized expertise in vaccine therapeutic areas, products, and markets.

• Maintained project responsibilities for product and pull-through, shipping delays, and managing supply issues.

• Supported the Vaccine Service Center by managing call volume during times of increased demand. AmeriHealth Caritas Philadelphia, PA

Proposal Coordinator July 2018-May2019

• Evaluating and understanding RFX and SOW documents to identify key requirements for milestones, proposal organization, and evaluation criteria, as well as customer themes in order to develop proposal management plans, including the proposal schedule, kick-off meeting presentation, RFX Response Matrix, and writing/responsibility assignments.

• Coordinating with Legal and Finance representatives to gather information needed to complete RFX registration.

• Collaborating with Proposal Services team to plan editing, production, assembly, and delivery activities.

• Scheduling meetings, preparing and disseminating agendas and minutes, and making sure action items are added to appropriate tracking lists/work plans. Ensuring appropriate materials, resources, and attendees are scheduled, including conference rooms and meals as appropriate.

• Assisting with the writing and copy editing of RFX responses. Marymount Manhattan College New York, NY

Annual Fund Student Caller September 2013-May 2014

• Top salesperson (raised over $8,000); Most Valuable Phoner (MVP) Award.

• Acquired and implemented valuable communication skills.

• Raised money for school scholarships and technology upgrades. Internship Experience:

Philadelphia Style Magazine Philadelphia, PA

Editorial Assistant June 2017-August 2017

• Fact-checked articles for print and online publications, researched and gathered images for editors, and reported articles for the Fall 2017 issue.

• Served as a liaison between the company and luxury international brands.

• 3 published bylines in the magazine’s printed publication. Philadelphia Magazine Philadelphia, PA

Editorial Intern August 2016-December 2016

• Fact checked articles for print and online publications, researched for staff writers and editors, transcribed interviews, reported articles for digital and print magazine.

• 22 published bylines for the magazine’s print and online publication, Be Well Philly. Additional Experience:

The Hawk Philadelphia, PA

Staff Writer August 2015-2018

• 12 published bylines in the newspaper’s print and online publications. Skills:

• Proficient in WordPress and Microsoft Office Suite

• Intermediate level of HTML/CSS.

• Bilingual (fluent in English and Spanish).

Volunteer Experience:

Homes from the Heart, San Andrés Itzapa, Guatemala January 2016

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