#**, **** **. *, ******, Zirakpur, Punjab Pincode- 140603

+91-959*******

Name: Kamaljeet Kaur

CAREER OBJECTIVE

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement

ACADEMIC CREDENTIALS

MBA (Human resource management), Panjab University, Chandigarh

May 2018 – Present

B Tech (Information technology), Chandigarh Engineering College, Landran

May 2013 – May 2017

XI- XII (Non-Medical), Kendriya Vidyalaya K.Area, Zirakpur (CBSE Board)

May 2011 – May 2013

X, (English Core and Science), Kendriya Vidyalaya No.4, Ambala Cantt, (CBSE Board)

May 2010 – May 2011

EMPLOYMENT HISTORY

Quality analyst at Eclerx services limited, Chandigarh

June- Present

My area focus on Quality analysis and monitoring, basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience. Identify and give feedback on agent shortcomings in process knowledge, monitoring of agent calls and chats to audit and scrutinize, Taking training for new batches regarding quality parameters, Publishing reports on quality deviation and validation errors. Give the recommendations to the client for improving process and customer experience

PROJECTS AND INDUSTRIAL TRAINING/WORKSHOP

Industrial Training:

Organization : TATA CMC - TCS iON Training Partner

Project Details : A Working App on women safety.

During the 7th Semester of Degree, underwent Android training. The training involved Android Programming and how it is used in today’s technology. The project aims at a women safety app is a mobile application which can be used to aid personal safety. The app is very convenient and easy to use, consumes very less mobile space. The apps include various features, including sending text messages, current location, find the nearby places, Safety tips, emergency helpline numbers, alert button and news and updates.

Technology Used: Android programming

OS: Windows.

Platform: Android Studio.

Organization : SLR Infotech limited

Project Details : A Website on E-commerce using HTML.

This project is about an online shopping website designed in HTML using CSS and PHP with validation done by using JavaScript. It helps the customers to compare prices of different products available on different websites. It also gives information about discounts available at various websites.

Technologies Used:

Front End: HTML & CSS.

Back End: PHP with MySQL

OS: Windows.

Platform Used: Wampserver.

SOFTWARE/TECHNICAL COMPETENCIES

Languages: C, C++, HTML, Basic JAVA, Android.

DBMS: MS SQL Server (basic)

AWARDS AND ACHIEVEMENTS.

Won the spot award for excellence in work in eClerx Services Limited

Second runner up in bhangra competition on Baisakhi celebration-2k16 organized by college.

Coordinator of PARIVARTAN Fest at CGC.

Actively Participating in Infosys campus commune connect programs.

INTERPERSONAL SKILLS

To stay calm in adverse situations.

Easily adaptable to work in a highly competitive and technological environment

Keen learner with ability to learn new knowledge with ease.

HOBBIES/INTERESTS

Playing musical instrument-Casio, Piano.

Sketching and Painting.

Browsing on internet to update myself to recent development in technology and other relevant topics.

PERSONAL DETAILS

Date of Birth : 05/10/1995

Gender/ Marital Status : Female / Single

Language Proficiency : English, Hindi & Punjabi.

DECLARATION

I do hereby declare that the above information is true to the best of my knowledge.

(Signature)

Name: Kamaljeet Kaur Date :

Place:

Email id :- adbw6z@r.postjobfree.com

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