EMETERIO R GONZALES Jr
Date of Birth: August **, 1981
Address: Block 23 Lot 4 Phase 1 Sta. Barbara Villas Brgy. Silangan San Mateo, Rizal
Telephone: 8573-3822 (Mobile) # 094*-*******
Nationality: Filipino Marital Status: Married
Career Objective: I have a strong intention to pursue my career in Communication & Network Management, Learn more in Systems Construction, Configurations, and Step up the carrier ladder to Telco management.
B.S. Major Degree in Computer Engineering
Rizal Technological University Boni Avenue Mandaluyong City Work Experience:
SMART COMMUNICATION INC. PHILIPPINES
October 1, 2013
Present Position Held: Senior Network Engineer Division Service Operation Centre Group
Service Management Group
SWAP Project and Manage complaints related to activity. Project USA under Huawei Technologies. Manage the performance of a team of NOC Engineers and Project Staff. Coordinating in Network Integration Centre (NIC) Special Handling of Corporate Account Complaints & Retails END to END.
Knows integration equipment connection, activities executed (tests & alarms) Report documentation compiled Expert in GSM Network, VAS, Project Management, Client Coordination, Strong interpersonal skills, can confidently communicate with Project Managers regarding concerns/issues.
Knowledge in handling the site Alarm troubleshooting & rectification. Exposure to Network Telco Platforms such as but not limited to (MSS, HLR, GGSN, SGSN) and value added platforms such as Charging Gateways (NSNIN, Huawei OCS/ICBS TNT,SMART), Data platforms (SAPC,PCRF) and other such as SMSC, MMS, roaming platforms, NTMS, location based services, device management system etc Knowledgeable in OPERATION AND MAINTENANCE CENTER FOR RADIO. - Knowledgeable in monitoring status and alarm handling of 2G/3G/LTE network elements
(RNC/BSC and NodeB/BTS/RBS). Isolate faults and perform first line troubleshooting through software reset of boards, loop testing and BER testing of transmission and parameter/data configuration checking.
Knowledgeable in isolating transmission related outages by understanding its transmission diagram, knowing the main hop and performing ping test or loop testing to check transmission continuity.
Report isolated faults or outages to concerned group for on-site troubleshooting. Issue trouble ticket for the faults/outages and broadcast the NodeB/ BTS/LTE or RNC faults and outages through sms via OBF and through email. Coordinate with concerned group regarding the troubleshooting activities.
Knowledgeable in monitoring status and alarm handling of 3G CX network elements
(CX200, CX300, CX600) via iManager N2000 and iManager U2000. Check-up of NodeBs and RNCs for possible hardware faults and congestion. Monitor sites with CE congestion alarm, high RTWP, IP package lost and with clocking alarm. Isolate cells with high RTWP alarm by RTWP trace and frequency scanning. This is to know if high RTWP is caused by internal or external interference. Troubleshoot NodeBs with IPPATH package lost alarm by performing ping test in NodeB going to RNC and in RNC going to NodeB. - Check the RNC board utilization (SPU and DPU) to ensure no congestion. Verify the NodeB status of newly on-aired NodeBs through RNC LMT and NodeB LMT. Also, check the NodeBs visibility in M2000 and check for its active alarms. Division Group: Network Operation Centre Position Held: Senior Network Engineer 2 Mobile Data Support Group August 2009-Sept. 30 2013 Sun Cellular Job Summary:
Managed 3 Networks: SMART Telecom, Talk 'n Text and SUN Cellular.
- Knowledge in Network Operation for Radio on SUN Network - (Ericsson) and (Huawei) and SMART Network - 2G (Huawei), 3G (Huawei), LTE (Huawei), HSDPA (Huawei) and HSPA+ including NSN.
- Helpdesk Management, responsible for assuring the proper handling and investigation of all customer complaints/feedback using Ticketing System use BMC Remedy and Tivoli Relating to Network Technology (2G/ 2.5G/ 3G/ 4G) on GSM, GPRS, EDGE, UMTS, WCDMA, HSPA, HSPA+, HSUPA, WiMAX and LTE reported problems by ensuring that all phases of support are properly coordinated, monitored, logged, tracked and resolved.
- Strictly adhere Target KPI, SLA, CSSR, Benchmark and Network Availability are achieved. - Conduct technical trainings for new hires. Tools Operated:
IM2000,BMC Remedy User Software, Google Earth, Huawei GenEx Probe Software, Map Info Professional SMU Client, Remote Desktop Connection, Mdma, Traffica, Astellia, Huawei LMT, HIT
March 2007 to May 2009
Consultancy IPI Position Held: Tech Lead
Remote Desktop/Quality Supervisor Manila DC - Level 2 (March, 2007 to May 2009) Duties and Responsibilities: Delivery Center’s (Manila, Delhi and Bangalore). Manage daily business on service delivery for technical Infrastructure Outsourcing as required Desktop/Server, 24/7 Support Engineer & conduct technical trainings for new hires.
Participates in different audits (ISO 20000, 27001, etc.) Completes Technical log for every unit that is worked on Communicates with store(s) on unit escalations and problem solution.
Research Technical Problems and workarounds. Attends/completes team/self-training sessions to further technical knowledge and skill. Participate in project-related and operational support of day-to-day responsibilities as directed. Server Operations Support (SOS) Remotely troubleshoots server related issues with applications like SQL, Virtual Server, file servers. Responsible for installing, maintaining and upgrading servers remotely. Remotely performs basic systems security administration functions, including creating customer profiles and accounts, monitors and manages system resources, including CPU usage and disk usage. Performs system backups and recovery procedures remotely. Maintains system documentation and logs. Performs or assists in troubleshooting and diagnosing production problems remotely. Remotely monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. MICRO GENESIS BUSINESS SYSTEMS INC.
August 9, 2004 to March 2007
Assignment: Technical Support Engineer
IBM Product Support Engineer Cisco Certified Partner, Linksys, IBM, 3Com, APC, HP, Micro net, Microsoft Partner, Sophos Anti-Virus and etc. Previous: Technical Support Engineer Certified IBM Product Support Engineer. (Percom) Includes: Servers, Thinkpads and Desktops. 3rd Floor. Pavillon Bldg. Edsa Mandaluyong City November 10,11,13 & 14, 2006 Setup/Troubleshoot Enterprise Antivirus & Managing and Maintaining Windows Server 2003,2008 Print Servers, Exchange Server, Data Server, TCP/IP Ethernet Networking, DHCP, static IP addressing, Wireless Networking and Structured Cabling. Planning and Maintaining Active Directory Infrastructure Windows 2003, 2008 Ability to install, configure and upgrade operating systems
(Windows 2000/XP/Vista) Install, configure, assemble and repair hardware and peripherals such as printers and monitors Troubleshooting, installing, configuring and upgrading (Microsoft Windows 2000/XP/Vista/Windows 7). Advanced knowledge in Virus Removal and Malware Removal. Ability to explain technical concepts and procedures to non-technical users Microsoft Certified Professional coursework and training in Registry Editor. Lan/Wan hardware/software administration, design, installation and configuration PC EXPRESS INC
June 2003 – August 2004
Assignment: Product support specialist. Troubleshooting Clone and even branded
(Compaq, HP, Dell) PCs. Offer solutions and suggestion to customers’ inquiries about what’s the best for their system.
SEMINARS/ TRAININGS ATTENDED:
ISO20000: 2005 I.T. Service Management Grassroots Awareness Philippines Delivery Center/Infrastructure Outsourcing August 12, 2008
ITIL v3.0 Grassroots Training Philippines Delivery Center Infrastructure Outsourcing June 17, 2008
ADM for Infrastructure Outsourcing grassroots Training Philippines Delivery Center Infrastructure Outsourcing July 15, 2008
IBM Product Support Engineer (Percom) IBM e-Server X-Series Education
(Lenovo Servers) Think Centre (Lenovo Desktop)/Think Pad (Lenovo Laptop) 3rd Floor. Pavillon Bldg. Edsa Mandaluyong City November 10, 11,13 & 14, 2006 EMETERIO R GONZALES Jr