Paula Sara Stanziani

617-***-****/212-***-***** adbvz8@r.postjobfree.com

SUMMARY OF SKILLS

Excellent communicator, technical writer, document manager, and editor with expertise in synthesizing complex content to create clear, user-friendly documentation. Extensive experience managing global documentation projects with remote teams. Policy & Procedure and Information Mapping (IMI)/process mapping expert. Proficient at interviewing subject matter experts to extract relevant knowledge. Proficient in creating business process and information flowcharts and technical marketing and data sheets. Successful work history and very strong education and research background; positive team player; quick and enthusiastic learner.

EXPERIENCE

Fuji Electric, Senior Technical Writer /Editor

July 2019-present

Witting procedural how-to and reference documentation for railcar operators.

Writing software, maintenance, assembly, and testing documentation.

Creating and editing graphics, media, tables, and illustrations.

Facilitating document review process with all SMEs.

Massachusetts Department of Public Health, Instructional Designer/Technical Writer

October, 2018-July, 2019

Worked with physicians to create educational guide for the Department of Public Health (DPH) and the Centers for Disease Control and (CDC).

Created user-friendly, persuasive, and visually appealing quick reference guide, educational posters, and infographics for improving cause of death reporting.

Wrote and edited grant proposals and RFPs with DPH staff for future projects.

Fuji Electric, Senior Technical Writer /Editor

January 2018-October 2018

Created user guides for electrical equipment on the Kawasaki M9 rail car.

Wrote software, maintenance, assembly, and testing documentation.

Wrote process and procedural documentation for operators and staff.

Facilitated document review process with all SMEs.

Vela Healthcare, Senior Technical Writer

October 2016 -January, 2018

Worked with agile development team and project stakeholders to develop user-friendly software documentation for multiple users on desktop and mobile.

Created internal online help for Help Desk in Atlassian confluence CMS.

Reported updates and project status to team in Atlassian JIRA and Slack.

Kawasaki Railcars/Lecip, Senior Technical Writer/ Editor/ Document Manager - May, 2014-October, 2016

Wrote user guide for lighting components and software for the Kawasaki rail car.

Wrote Standard Operating Procedures (SOPs) for operating software.

Retrofit Cloud Technologies, Senior Technical Writer/Editor

February 2013-June 2014

Wrote user, training and reference documentation on public/private/hybrid cloud.

Wrote and edited all technical content for the Retrofit Knowledge Center, including data sheets/white papers on data security, SaaS, PaaS, IaaS, etc.

Massachusetts State Lottery, Technical Writer//Documentation Manager (May 2012-February, 2014)

Worked with lottery officials to assess and document business needs and processes.

Worked with Agile development team to create software user guide for iPad.

Facilitated live weekly meetings on GOTO meeting.

Created online help with Madcap Flare and training video in Camtasia Studio.

Created procedures and processes for back office staff at lottery for purchasing, accounts payable, accounts receivable, expenses, etc.

Deloitte Services, Senior Technical Writer/ Project Manager, July 2011- April, 2012

Kicked off the software development for an internal learning software system.

Created user guide with visually appealing and user-friendly graphics and design using Photoshop, SnagIt, and Visio.

Created instructional videos with Camtasia Studio.

Boston Brain Fitness, Technical Writer, November 2009-July 2011

Assessed and documented business process flow and documentation needs.

Created end-to-end operating policies.

Created recovery plan for potential breach of patient information.

Omgeo, LLC -Thomson Financial/Depository Trust & Clearing Corporation (DTCC), Financial Technical Writer, July, 2009-November, 2009

Hired to augment team while lead technical writer was on maternity leave.

Created documentation updates for software release of Central Trade Manager.

Jefferies & Co., Senior Financial Technical Writer, June 2008-July 2009

Wrote policy & procedure documentation (SOPs) for securities department.

Created Visio diagrams of the Order Management and Execution Systems.

Created online help secure financial securities order management system.

Provided overview of all trading systems including Fidessa, Flextrade, AEW, etc.

Created flowchart to illustrate the new system payout compensation flow including revenue, expenses, client coverage, and post-coverage expenses.

Documented the Commission Payout system for financial sales personnel.

Managed all documentation on SharePoint.

Trafelet Delta Funds Senior Financial Technical Writer, October 2007-June 2008

Documented proprietary live trading system for hedge fund managers and traders.

Wrote trading policies & procedures with HR and legal department.

Documented system process flow diagrams using Visio, SnagIt, Acrobat, Photoshop, Capture, and PowerPoint (included BRASS, Charles River, Code Red, Fidessa and Alert).

Created content for internal WIKI including reference and user documentation.

Worked with compliance department to document business contingency plans.

Edited financial compliance documentation including trading regulations and policies and procedures for all trades by inspection deadlines.

Created options user guides for US, European, and Asian markets.

Created training programs for hedge fund managers, traders, salespeople.

MIZUHO Bank, Senior Financial Technical Writer/Documentation Manager, January 2007-October 2007

Facilitated meetings with the quality control (QC), business and technical teams to document company processes and SOPs as part of the Quality Control plan.

Created customer-facing how-to data and sheets and marketing brochures.

EDUCATION

2005 MA English - Technical and Professional Writing, Northeastern University, English Department, Boston, MA

2002 Ed.M. Education - Technology and Education, Harvard University, Graduate School of Education, Cambridge, MA

2000 Certificate Project management, Northeastern University, Boston, MA

1997 MA, BA Organizational Psychology, Suffolk University, Boston, MA

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