Customer Service Sales

Mohamed Bakry Ahmed

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Objective

Seeking a challenging position in a reputable company where my academic background and interpersonal skills are well developed and utilized.

Education

2008 - 2012 The higher institute of cooperative & managerial studies

Bachelor of Commerce department of business administration

Work Experience

Feb 17- until now Macro Group Cairo, Egypt

Human resources specialist

Preparing and updating employment records related to hiring, transferring, promoting, and terminating

Explaining human resources policies, procedures, laws, and standards to new and existing employees.

Ensuring new hire paperwork is completed and processed.

Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.

Processing all personnel action forms and ensuring proper approval.

Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.

Calculate the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system.

Gather information on hours worked for each employee.

Process taxes and payment of employee benefits.

Keep track of hour rates, wages, compensation benefit rates, new hire information etc

Address issues and questions regarding payroll from employees and superiors.

Jan 15-Feb 17 Vodafone Cairo, Egypt

Act as Team Leader Sales

Rresponsible for achieve sales targets

Responsible for warehouse and the display

Helping customers by product knowledge and very good customer service

Handle customers

Communicating effectively with customers, management

Training

Feb 2011 – Apr 2011 Armed Force ICDL Course Cairo, Egypt

Feb 2018 – Feb 2019 Ain Shams university Human resource diploma Cairo, Egypt

Skills

Language skills:

Native language: Arabic.

Good command of both written and spoken English.

Computer Skills:

Excellent knowledge of Windows Applications and Microsoft Office

Excellent knowledge of Internet Usages and Assembling PCs

Personal skills

Creative, self motivated, reliable and dynamic

Excellent communication skills

Good at meeting deadlines

Very good Leadership Skills

Ability to work under pressure.

Ability to overcome and solve problem.

Ability to work individually and as a co-operative team member.

Hobbies and Interests

Reading, internet, running, fishing and swimming.

Personal Data

Date of Birth : 12th July 1990

Marital Status : Married

Military Status : Already finished

Nationality : Egyptian

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