Manager Project

MARTINE CASTERA

Miramar, FL ***** 954-***-**** *********@*****.***

AGILE IT PROJECT MANAGER / SCRUM MASTER

Accomplished and versatile IT/Telecom and e-Commerce Agile Project Manager seeking a leadership role where plan administration, workforce management/development, and successful implementations are held at a premium. Attention to detail and disciplined individual with a Bachelor of Science degree, majoring in Management Information System.

Generate sound solutions to business and technical project milestones with excellent follow up. Strong business and enterprise systems project development and delivery knowledge

Manage complex IT and e-Commerce projects through the project lifecycle, sensitive to the bottom line that results in timely project delivery, stamped with a blend of attention to detail and organization

IT Project Manager with more than 6 years in driving project deliverables in a corporate global enterprise environments

Facilitated Agile adoption Retrospective for tactical core teams with the leadership and guided teams with outcome resulting in enhanced performance.

Utilized Agile Scrum practices to help the team increase their code quality by 42% within the first year of Agile adoption PROVEN LEADERSHIP COMPETENCIES

● Develop Top Performing Project Teams

● Agile Methodologies

● Stanford Design Thinking Experience

● Independent and Trustworthy Management

● Ambitious Leader and Strategic Planner

● IT/Telecom, e-Commerce Experience

● 3rd Party Management SME

● Excellent Follow Up / Integrity-Driven

PROFESSIONAL EXPERIENCE

2014 to Present: TracFone Wireless Inc. Miami, FL

IT Development Project Manager / Scrum Master

Direct IT projects that range in value from $100K to $2M, inclusive of IT platform conversion, legacy systems upgrade, including infrastructure and software development projects. Manage projects from inception to project delivery and meet with all project stakeholders, while fostering team relationships, present project plans and dashboards to executives.

Scrum Master for in-house cross functional agile team which increased Tracfone’s subscriber base (Gross Additions) by 3% through e-Commerce and Retail Sales initiatives

Manage onsite, offshore, and external project teams totaling up to 32 members for some efforts, such as platform conversion, customer migration and required changes on legacy systems using TracFone Documented standards

Success in leading a host of software development efforts and upgrades, most notably, upgrading the Oracle platform with related hardware, e-Commerce launch of TracFone’s most lucrative brand, utilizing the entire SDLC cycle in a high-paced and dynamic work environment

Utile Agile Jira Application to schedule and analyze project milestones, coordinate project scheduling, and provide project status to products owners and stakeholders

Single point of contact for 6 core development teams such as Services, Frontend, Database, Portal-Web, IVR and Mobile-Apps

Experienced 3rd Party liaison with carrier such as AT&T, T-Mobile, and Verizon

Performed hands-on sprint planning, backlog prioritization, and user story creation while removing impediments from Scrum Team

Successfully guided 6 core development teams through transition from waterfall to Agile development

Collaborated closely with business unit SMEs to identify and analyze core requirements and key features for customer facing initiative projects. Facilitated user interviews and workshops to gather and analyze user stories.

Collaborated with Release Management teams with the maintenance of lower environments while managing CI/CD deployments

2012 to 2014: Tracfone Wireless Inc. Miami, FL

IT Application/Project Analyst

Managed software projects which included scope development, workforce management and project scheduling to support a hectic call center environment

Managed relationship with Client Services and Operations to develop project business case documentation

Ensure successful project execution by accurately estimating project staffing requirements, hosting status meetings, while working to produce sustained and predictable outcomes

Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications

Participate in Client Service activities to maintain a clear understanding of business issues via site visits, interacting closely with Operations and participating in Quarterly Business Reviews

Develop proactive value added recommendations for application enhancement to improve business processes and relevant reporting

Manage onsite and offshore developers totaling up to 6 members for some efforts, such as platform maintenance and required changes on legacy systems using TracFone Documented standards Continued...

MARTINE CASTERA

Page 2-954-***-**** **********@*****.***

2010 to 2012: Tracfone Wireless Inc. Miami, FL

Sr Carrier System Analyst

Managing all Severity 1 outages and communicate status to stakeholders. Responsible for driving incidents to resolution.

Lead information gathering sessions for projects to determine staffing and budget requirements

Draft Service Level Agreement (SLA) for IT response time to Severity 1 issues

Issue executive alerts and drive all critical situations according to SLA and follow up with Root Cause Analysis

Ensure resources are prioritized to resolve problems based on business needs in North/South America and the Caribbean

Proactively identify and resolve problems and known errors thus minimizing recurring incidents, resulting from the findings of the RCA investigation

EDUCATION

Bachelor of Science Degree, Business Administration 2012 - 2015 Major: Management Information Systems

Florida International University, Miami, FL

CERTIFICATION

Certified Scrum Master, 2017

Scrum Alliance

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