Trina Hanner

813-***-**** adbvsz@r.postjobfree.com

*** ******* ***** **, ******, FL 33570

www.linkedin.com/in/trina-hanner-mba-pmp-1313082

Security Clearance: Active TS/SCI

SUMMARY

Project Manager with a strong background in business administration. With more than ten years’ experience working in the information technology environment, I am familiar with end-user computing devices to include associated hardware and software. I also have a foundational understanding of network topologies.

EXPERIENCE

GENERAL DYNAMICS INFORMATION TECHNOLOGY Tampa, Florida

Project Manager Oct 17 - Present

●Conduct analysis of existing system work-flows to identify and implement operational improvements.

●Provide oversight and management of service requests and to include forecasting and completion.

●Prepare schedules, project estimates, status reports and allocate resources to facilitate the successful completion of projects.

●Identify project requirements, define specifications, determine scope and document results through collaboration with developers, administrators, engineers, customers and other subject matter experts.

●Coordinate activities with internal teams and customers; implementing processes into production environment.

●Conduct weekly status meeting with customers to track the implementation process and project milestones.

●Assist in the development and standardization of processes for small to medium size organizations.

●Create and implement strategic plans for software upgrades of workstations and migration of users to new domain.

GENERAL DYNAMICS INFORMATION TECHNOLOGY Tampa, Florida

Program Administrator Feb 16 – Oct 17

●Conducted research and provided analysis of IT Service Management processes.

●Evaluated processes and recommend improvements.

●Assisted in developing project plans, proposals and reports.

●Performed project cost estimates.

●Participated in projects related to information technology platforms and systems.

●Provided administrative and operational support for the management of contract and subcontractors.

●Completed required onboarding activities for new program employees and subcontractors.

●Submitted purchase requisitions to procure program related materials and services.

●Worked with vendors, subcontracting partners and customers.

●Subject matter expert for Concur travel system.

●Manage small projects in a government environment to include development of Statement of Work, Stakeholder Register and Communication Plan.

UNEMPLOYED Ruskin, Florida

Full time student Sep 15 – Feb 16

BARLING BAY, LLC AND XLA, INC. Bradenton, Florida

I.T. Program Support Analyst Jul 12 – Sep 15

●Collaborated with subject matter experts, researched emerging technologies for US Immigration and Customs Enforcement enterprise computing environment.

●Evaluated resource requirements, analyzed costs and monitor schedules for enterprise projects.

●Assisted with disaster recovery by participating in planning activities and providing operational support for devolution exercises.

●Prepared and analyzed monthly service desk ticket reports.

●Conducted technical research.

●Developed Standard Operating Procedures (SOP’s), Quick Reference Guides and Management Plans.

●Created documentation that identified project needs and risks.

●Created documentation that identified project needs, risks, operation, hardware, software, inventory, training, travel, and funding requirements.

●Analyzed processes looking for ways to streamline tasks and find areas of improvements.

UNEMPLOYED Ruskin, Florida

Contract Reduction in Force Mar 12 – Jul 12

GENERAL DYNAMICS INFORMATION TECHNOLOGY Tampa, Florida

Program Management Specialist Mar 11 – Mar 12

●Assisted in the development of budgets, schedules and defining customer program plan and requirements for IT network services.

●Monitored contract and project requirements associated with Enterprise Network services contract, while providing performance reporting for cost, schedule.

●Monitored contract and project requirements.

●Helped establish and define customer program plan and requirements.

Provided performance reporting for cost, schedule and monitored contract objectives.

Performed business development activities to include local conferences and recruiting events.

GENERAL DYNAMICS INFORMATION TECHNOLOGY Tampa, Florida

Administrative Supervisor Mar 09 – Feb 11

Regional Administrator July 05-Mar 09

●Assisted in the development of budgets, schedules and defining customer program plan and requirements for IT network services.

●Served as ISO Internal Auditor, identifying ISO, EHS and OSHA concerns for a large DoD contract providing IT services.

●Generated detailed reports with findings and recommended solutions.

●Provided management and oversight of administrative personnel, ensuring compliance with company and government policies and procedures.

●Monitored compliance with company and government policies and procedures.

●Learning Management System (LMS) Administrator for over 300 employees.

●Performed financial tasks to include contract billing, accounts payable and purchase card reconciliations.

●Assisted Facility Security Officer with processing of visit requests, security processing, clearance reinvestigations and Common Access Card (CAC) requests.

●Performed business development activities to include local conferences and recruiting events.

●Responsible for inventory control and asset management.

EDUCATION

INDIANAL WESLYEAN UNIVERSITY Marion, Indiana

Master of Business Administration- Project Management 2019

BAKER COLLEGE Flint, Michigan

Bachelor of Business Administration 2017

CERTIFICATIONS

Project Management Professional (PMP; #2089842), Project Management Institute (PMI), 2017

Security+, CompTIA, 2011

ITIL V3 Foundations, Axelos, 2009

ITIL V4 Foundations, Axelos, 2019

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