HARSHA.H

Mobile : +918********* Mail-id: adbvoz@r.postjobfree.com

Skype Id: Manjuharsha4 (Harsha H)

Professional Profile .

Team player with high degree of flexibility and I can easily gain the trust and support of stakeholder and peers

Process Knowledge of the eCommerce Industry with delivering results from 4 years.

Process oriented and guided teams to deliver better customer/Vendor/Stakeholder experience.

Possess excellent interpersonal, communication and organizational skills.

Proficient in interacting with different departments/team to find the Root Cause and resolved Complex issues.

Strong business communication skills, ability to communicate with internal/external stakeholders clearly and concisely.

Team management /team handling, guide and lead team. Conduct performance review for the team.

Worked on most of the Categories including Home, Kitchen, Furniture, home improvement, home décor, apparel, media, tools so on, for USA, India, Australia, UK market places,

Professional Experience .

ACN INFOTECH PVT LTD

Manager Catalog operations Sep 2019 – Dec 2019

Managing team in driving efficiency and quality in building and managing Catalog Operation and Inventory Management for Amazon, Wayfair, Overstock.

Managing Key Stakeholder and Vendor by delivering on the state needs.

Identifying the areas of automation/process improvements and managing implementation by working around.

Define, measure and Present the Business operational ramp metrics and creating the SOP for the projects.

Meesho ( Fashnear Technologies)

Sr. Quality Auditor Mar 2019 – Sep 2019

Quality Check/Audits for the populated content in catalog. (Fashion)

Managing the team of 10 Members.

Amazon Development Center ( USA/AU/CA/INDIA)

Sr. Catalog Specialist- April 2016 – Dec 2018

Setting up /creation for items and making the items live on catalog

Interacting /coordinating/educating vendor/manufacturer and vendor managers

Image uploads for products on Amazon websites as per the guidelines and making them live.

Reporting-Daily/monthly/weekly business reports, while handling the team of 15 members.

Quality Check/Audits for the populated content in catalog (All Categories).

Worked as Vendor Manager on assisting the New/Existing vendor to set up their products on to Amazon.com.

Worked with Amazon Australia Launch team - New marketplace, were in I lead the team of 10 Associates and our team were responsible for setting up new products on to Amazon, as success our team achieved the target within the time period.

Moved to Australia to meet our Stakeholder’s and Vendors train them about the process, how to setup products on Amazon. And made AU Amazon launch successful one.

Automated most of the manual task (using VBA) and shared many ideas to increase team performance

Monitored team QA and we achieved 99.8 % for 3 consecutive quarters.

Managed SLA’s and productivity by reviewing and evaluating team performance.

Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall process.

Worked with Category Management Team to improvise the Category for AU marketplace.

Achievement’s at Amazon.com

6 Times awarded as First among Equals

4 Customer Delight Award – Customer Delight Awarded for Associates who went above and beyond in delivering added value for the client by displaying constant customer obsession

Extra mile Award – Awarded for the Associates stepping outside the scope of their role in order to solve a problem or to deliver a result.

Best Mentor Award

Projects

Amazon Australia – New marketplace launch, (Vendors Managed - 100+, Product Setup- 3Lakh +).

Monitored QA for 3 consecutive Quarters and achieved 99.8%.

Macros Created and automated many tasks while reducing manual work. The macros helped in increasing team’s productivity and Headcount.

Image Project – Worked under this project for 2 months wherein we identified the missing Images, reason for rejection and reached out to concerned team in how to improvise the Images.

Educational Qualification .

SCHOOL/COLLEGE

BATCH

Percentage

SSLC

Jindal public School

2008

70.8%

Diploma

M N Technical Institute

(EC)

2011

69%

BE

Sambhram Institute of Technology

Under VTU (ECE)

2015

Sem 5-8: 58.3%

Sem 7-8: 64.2%

MBA

(Operation Management )

GITAM University

2019

5.8 CGPA

Skills

Excellent written and oral communication skills in English

MS Excel proficiency: ability to mine voluminous data for specific detail according to instructions provided

Operating system : Windows /linux

Ability to work under pressure.

Self-Motivation

Adaptability

Time Management

Leadership.

Academics Certification and achievements .

MY team project S.E.A.M.A.N Secured 1st position in National Level Student Project competition PRATIRA 2015 at Sambhram Institute of Technology hosted by IETE.

Completed courseware, practical training for Certificate Programing Intelligent Systems under the INTEL® College Excellence Program by FICE.

Participated in state level Final Year Project competition at Srishti 2015

Participated in State Level Project competition conducted by KSCST held at Mangalore.

NCC Best Cadet Awarder as Senior Under Officer (SUO).

Completed NCC ‘B’ cert and ‘C’ cert exam

Secured 1st place in Kabaddi Intra collegiate held at M N Technical Institute.

Secured 2nd place in Kabaddi Inter collegiate held at Sambhram Institute of technology.

Participated in Inter collegiate Kabaddi tournament 2014 conducted by MVJ college of engg.

3rd place in drawing in intra school competition held in Jindal public School

Participated in Kurrent-circuit Building competition held at Auden technology

Work Shop Conducted /Attended .

Trained the students on Prototyping with ARDUINO a workshop conducted by

Research and Development center at Sambhram Institute of Technology.

Attended workshop on EMBEDDED SYSTEMS AND ROBOTICS conducted by Centre for Electronics and information Technology Research (CEITR)

Attend conference and workshop in Electronics Rocks 2014 conducted by EFY group

Technical Paper Published .

“S.E.A.M.A.N i.e : Satellite and RF Enabled Assistance for MArine Navigation

Is published in “International Journal of advanced Research in electronics and Communication Engg (IJARECE)” in volume 4 Issue 6 June- 2015 Pg 1643-1646

ACADEMIC PROJECT .

Automated Missile Firing- Processor used Microcontroller (final year project in Diploma), Myself was team leader for this project

Wideband Generation Using DDS in Defense of Research Development Organization (LRDE)

Smart luggage system Using an Intel Atom processor

SEAMAN: Satellite and RF Enabled Assistance for MArine Navigation

(Final year Project in BE)-Funded by KSCST

National Level Winner

Personal profile .

FATHER NAME : Hanumantharaju BT

DATE OF BIRTH : 31-3-1993

GENDER : Male

LANGUAGE KNOWN : Kannada, English & Hindi

NATIONALITY : Indian

PERMANENT ADDRESS : #346, HITAISHI

Nelmangala New Town (NNT)

Bangalore Rural, Nelmangala-562123

EMAIL ID : adbvoz@r.postjobfree.com

CONTACT NUMBER :+91-897*******

Declaration:

I hereby declare that the above-mentioned subjects are true and correct to best of my knowledge and belief.

Seeking a position that will utilize my talent to enhance the growth of organization.

Thanking you Yours Faithfully

Harsha H

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