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Engineer Manager

February 19, 2020

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Mob: +973********

RES: +918*********

Professional Objective

** + years of work experience in IT Infrastructure. Seeking to work in a professionally competent workplace that encourages professionalism and will use my skills and knowledge to ensure proper administration of Windows servers, Exchange Server, MO365, SCCM, VMware, Aws, Cisco Routers and Switches. Technical Skills

System Administration (Installing, Configuring & Administrating Windows Server 2003/2008/2012R2 & 2016).

VMware Administration. (ESXI 5.0/6.0 V-Centre/Web Client /V-Sphere client ).

AWS Services: (EC2, EBS, EFS S3, RDS, AMI, ELB, IAM, VPC, ROUTE53, EFS, CLOUDWATCH, SNS, Cloud Front, Cloud Formation, Cloud Trail, ECS, LAMDA)

Exchange server 2010 & 2013.

MO365 Administration.

SCCM Administration.

Ip phones Configuring through Cisco unified communication manager.

Configuration of Cisco Routers and Switches.

Expertise in IP addressing and sub netting.

Configuration of VLAN, VTP & GLBP .

Routing Protocols: RIP v1, RIP v2, IGRP, EIGRP, and OSPF.

Manage Dell sonic firewall.

Extensive experience in all LAN/WAN Topologies, LAN/WAN Protocols (TCP/IP, DHCP, DNS, FTP, HTTP), Network administration, E-Mail and Internet systems.

Skilled professional as Blackberry Enterprise Solution (BES) and BlackBerry Internet Solution (BIS) Engineer. Academic Qualification

B.SC (Mathematics) in March 2006 through Sri Vyasa N.S.S college- Wadakkanchery, Calicut University.

H.S.E (Science) in April 2003 through GVHSS –Varavoor, Board of Higher Secondary Examination Kerala.

S.S.L.C in March 2001 through GBHS Wadakkanchery - Kerala Secondary Education Department. Technical Certifications

CCNA (Cisco certified Network Associate) CISCO ID-CSCO11553038


MCSA (Microsoft Certified System Administrator) MCSA ID- 6071033(4 papers)

MCSA O365(70-346) Certification ID: HO47- 0829 (2 Paper)

MCSA O365 (70-347) Certification ID: HO27 - 3249

ITIL FOUNDATION V3 Certification ID: GR750469309AP

AWS Certified Solution Architect Associate.

Modules Studied

Completed C.C.N.S (C.M.S Certified Network Specialist) Through C.M.S Computer Institute, Cochin.

P.C Engineering, Basic Networking, CCNA, CCNP, MCSA.MO365, VMware, ITIL & AWS Professional Experience

Presently working as a System Engineer at Ministry of Transportation & Telecommunications Bahrain for Hi-tech Bahrain.

Having 1 year and 10 months of experience as a System Engineer from May 2017 to March 2019 for Sysnet system and solutions Singapore pte ltd Chennai.

Having 4 year & 4 months of Experience as System Administrator from Jan 2013 to Apr 2017 for Spice Land Holidays & Entertainments Kerala.

Having 2 year & 1 month of Experience as a Blackberry Engineer from December 2010 to JAN 2013 in Tata Teleservices Ltd & Aircel Teleservices Ltd for Kochar InfoTech pvt ltd, BANGALORE.

Having 1 year of Experience as Desktop Support Engineer from December 2009 to December 2010 for Naitrad Solutions Cochin, Kerala.

Having 2 year & 2 months of Experience as Service Engineer from September 2007 to November 2009 in Lisan Associates Wadakkanchery Kerala.


● Monthly patch deployment: Perform monthly MS security patch deployment activity to keep the client’s IT environment free from known vulnerabilities. Activity includes testing and deploying security patches as per the business requirement (Test, Pilot and Production phases). Maintaining the compliance for deployed security patches.

● Package and Application Management: Deploying custom Software packages or application through SCCM 2012 System Management tools as per the customer’s requirement and business needs. Maintaining compliance for deployed packages /application.

● Performing Daily Checks on SCCM 2012 site servers and troubleshoot if any issues found.

● Troubleshooting and repairing the machines having SCCM client issues.

● Installing, Configuring & managing VMware ESX5.0 & ESXi 6.0

● Creating VMs, Templates, VM storage, Monitoring VMs, Configuring Multiple ARM VMs in an availability Set for Redundancy, combining load balancer with Availability sets.

● Experience on configuring data store to ESXi server using SCSI, ISCSI.

● Performance monitoring and tuning for ESXi Servers, Virtual Centre Servers and Virtual Machines

● Responsible for various Virtual Machine related activities such as creating template for VMs, deploying VM from the template, converting to the template, Snapshot etc.

● Working on High availability (HA) and (DRS) Distributed Resource Scheduling feature in the

● Working on Migration Concepts like v-Motion.

● Install VMware ESXi-5.5 hardening and configuring on Dell power edge R720.

● Managing VM alarms and creating Resource pools accordingly for equal sharing.

● Creating VMs, Templates, VM storage, Monitoring VMs, Configuring Multiple ARM VMs in an availability Set for Redundancy, combining load balancer with Availability sets.

● Where required and priority sharing according to the level of applications and nature of server.

● Monitoring Server Health Status of the CPU processors, Memory, Fans, Temperature and Voltage

● Managing & Maintaining Windows 2003, 2008/2012.

● Complete familiarity with working knowledge of Group Policy.

● Backup and restoration of Information Store. Recovering Mailboxes from backup media from Global Team.

● Administer daily operations of servers: log review, patch & upgrade, manage backup & restoration implementation.

● Monitoring Server Health Status of the CPU processors, Memory, Fans, Temperature and Voltage.

● Backup and restoring of the lost data and also archiving using Windows Storage Server.

● Complete familiarity with working knowledge of Group Policy.

● environment.

● Ip phones Configuring through Cisco unified communication manager.

● Managing users, Computers, Group strategies and OU structure in Active Directory.

● Administer corporate Active Directory forest, internal DNS & DHCP servers.

● AWS Services: (EC2, EBS, EFS S3, RDS, AMI, ELB, IAM, VPC, ROUTE53, EFS, CLOUDWATCH, SNS, Cloud Front, Cloud Formation, cloud Trail, ECS, LAMDA)

● Migrating and Building Servers.

● AMI Configuration.

● Extending Volumes, OS volume and Data Volumes.

● Attaching EBS volumes and resizing AWS instances.

● Configure Security Group and VPC PEERING connection.

● Aws VPN Connection and Aws direct connection.

● Integrating with Cloud protection manager.

● Terminating unwanted instance.

● Data recovering file and volume level.

● Monitoring the cloud instances performance, handling instances failures in a timely fashion and providing solution to fix it within SLA.

● Controlling all AWS services using AWS-CLI.

● Involved in setting up EC2s, and ECS Installing & Configuring them, Creating VPCs, modifying route tables accordingly, VPC peering, Creating ALB and configuring them to work on the service ports as per the application’s need.

● Setting up Automated backups (Amazon Machine Image/AMIs, Snapshots, Volumes) for all the environments in the project.

● Remote servers’ maintenance through ILO and iDrac.

● Configuration of VLAN, VTP, GLBP & HSRP

● Configuring and troubleshoot TCP/IP, RIP v1, RIP v2, IGRP, EIGRP, and OSPF.

● Configuration of DNS records such as TXT, MX, CNAME, SPF and SRV records.

● Creating tenants of different types in Office365.

● Good understanding on Azure Active Directory & Azure AD Connect.

● Knowledge of Office 365, Windows Servers, Microsoft Active Directory, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC) PowerShell, DHCP and DNS.

● Knowledge on Data Loss Prevention (DLP), Data Governance, Threat Management, and Threat Protect.

● Enabling client connectivity to Office 365.

● Analysis of Office 365 reports with Mail protection errors, audit logs and email hygiene reports.

● Different Mailbox migration methods familiar.

● Creation\modification\Deletion and Managing of recipient mailbox, mail Contacts, Distribution List Linked mailboxes and Resource mailboxes.

● Provide end user and technical support for O365 services (SharePoint, OneDrive for Business, Teams, Azure Active Directory)

● Managing Administrator roles in Office 365 with permission models, billing and password polices.

● Setting up size limits to Mailbox Database and user mailboxes as per corporate policy.

● Providing Calendar and Public folder permission to end user.

● Moving mailboxes: Local and Remote.

● Monitoring the Exchange queues and Message tracks.

● Knowledge in Microsoft Exchange Cluster Service: LCR, CCR, DAG.

● Configuring and Managing Dell sonic firewall.

● Trouble shooting client connectivity issues – Outlook\Active Sync Monitoring Daily Exchange Backup and Database free space.

● Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts.

● Windows AD account administration such as account creation, lock out, password resetting.

● Providing the permissions like “On behalf, send as, full mailbox access.

● Creating the Distributions lists and Functional mailboxes and providing necessary permissions.

● Experience with Blackberry devices and Blackberry Enterprise Server.

● Troubleshooting Provisioning related / Network related & DATA related concerns in coordination with Service Providers.

● RAID configuration.

● Installing, configuring and managing network printers and scanners.

● Coordinate hardware and software changes on workstations.

● Asset Management of Laptops, Desktops and Servers.

● Providing Computer Hardware, Software and Network Support for the users. Personal Strengths

● Quick learning of new initiatives.

● Ability to work under pressure.

● Ability to meet deadlines through effective time management. Personal Profile

Age and Date of Birth : 33yrs., 30-04-1986

Marital status : Married

Father’s name : Narayanan Nair

Nationality : Indian

Passport No : H 1545620

Languages Known : English, Malayalam, Tamil, Kannada. Declaration

I hereby declare that all the details I have furnished above are true to the best of my knowledge and based on reliable certificates and documents and I am willing to produce original certificates on demand at any stage. Place:


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