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Administrative Assistant Customer Service

Thunder Bay, ON, Canada
February 19, 2020

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Maggie Witzell

***-*** ********

Thunder Bay, ON

P7E 2A6

Ph. 807-***-****

Attention. Human Resources

Please accept my resume for the Administrative position. I am hopeful that my strong client focused and administrative experience would be an asset to you. I am confident I have the necessary skills to become an integral part of your team and the ability to be trained in areas where learning would be essential.

My years of administrative experience within the private and public sectors have enhanced my strong analytical and critical thinking skills along with strong organizational abilities. I am able to prioritize workloads and apply time management skills in order to meet deadlines. My ability to create and maintain working relationships with staff and clients is a trait that comes naturally as I work well with others.

I look forward to hearing from you to discuss more of my qualifications. I can be reached at

807-***-****. Thank you for your time and consideration.


Maggie Witzell

Resume and references attached

Maggie Witzell

201-365 Kingsway

Thunder Bay, ON P7E 2A6 807-***-****

Skills and Demonstrated Abilities

Executive administrative skills in working with Boards of Directors, Administrators and Specialized Task Force members

Skilled with the use of most Windows based computer applications including Microsoft Office and Microsoft Outlook

Extensive experience with various data entry programs; Exemplary organizational and multi-tasking skills

Excellent communication skills with the ability to work well with a variety of personalities

Strong sense of confidentiality on a daily basis along with the compliance of policies and procedures Motivational skills along with experience mentoring coworkers

Summary of Qualifications

Administrative Skills

Strong Marketing skills, in providing tours of facilities, writing up contracts

Professional manner when engaging with others in person, by phone and email

Advanced reception duties; handled multiline telephone system

Accounts receivables and invoicing for follow up and accuracy; strong attention to detail

Full administrative support to all levels of management; front line reception

Exceptional written and verbal communication skills

Strong attention to detail

Scheduling employees for mobilization / crew rotations; completed travel / accommodation itineraries as required

Orientation to over 1000 workers and Professionals in preparation for transfer to new healthcare facility Administrative support to the Board of 20 Directors and Sub Committees; recorded minutes of all meeting

Created purchase orders and received products as required

Reviewed database entries for accuracy and balancing; prepared bank deposits and mail outs

Maintained confidential filing system including relevant documents & reports of clients

Precise letter composition to Ministry guidelines and standards

Attending meetings and recorded minutes as required

Provided support to the Task Force and 7 Sub Committee Work Groups

Coordinated travel itinerary's and accommodations for 114 individuals throughout Northwestern Ontario

Assisted in writing reports

Attended monthly Task Force Meeting along with Work group and subcommittee meetings on a daily basis, record minutes and format, distribute to members

Customer Service Skills

Provided the highest level of customer service; take great pride in providing exceptional care with each client

Excels at working and collaborating within a team environment; able to work with little or no supervision Motivated and guided new hires to meet desired objectives

Assisted re-hires / new employees with hiring documents, certifications and other documentation as required

Maggie Witzell Page 2-807-***-****

Summary of Qualifications cont.,

Computer Skills & Proficiencies

Accountability in decisions made, accuracy in work performed; analytical skills

Data entry from various internal sources for invoicing

Entered employee time sheets and expenses; follow up on accuracy of submissions

Data Entry/Power Broker (Program)/ posting payments to accounts; accounts receivable/payable

Operated camera equipment, transferred pictures to worker’s ID Tags

Employment Experience

Administrative Assistant The Walford Sept/2016 – May/2019

Administrative Assistant (Contract) Rene Larson Law Office Jan — Mar 2015

Administrative Assistant (Contract) TBT Engineering 2013 - 2014

Administrative Assistant (Contract) Major Drilling International 2010 - 2012

Broker Support / Reception Kowal Insurance Brokers Ltd 2006 - 2008

Administrative Assistant (Contract) Northwest Mental Health Implementation 2004 – 2005

Task Force

Administrative Assistant (Contract) Thunder Bay Regional Health 2002 - 2004

Administrative Assistant (Contract) Canadian Lakehead Exhibition 2000 - 2001


Medical Office Administrator Certification Everest College 2009 - 2010

Thunder Bay, ON

Graduated with Honours

Ontario Secondary School Diploma

Certificates / Licence

Valid Ontario Driver's Licence


Ms. Janet Powell, Work Reference Thunder Bay, ON 807-***-****

Mr. Darryl Roberts, Work Reference Thunder Bay, ON Cell 807-***-**** / Work 807-***-****

Leslie Roberts, Work Reference Thunder Bay, ON 807-***-****

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