Customer Service Representative

ELIZABETH T. JOHNSON

**** ******* **** ***** ● COLUMBIA, MD 21044 ● (H) 410-***-**** ● (C) 410-***-**** ● adbvgh@r.postjobfree.com

PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE LOOKING TO USE MY INTERPERSONAL SKILLS AND

PROBLEM SOLVING ABILITIES TO OBTAIN A POSITION IN YOUR ORGANZATION

EMPLOYMENT HISTORY

PACIFIC ARCHITECTS AND ENGINEERS Tyson’s Corner, VA

Word Processor I, 08/2017 – Present

Obtains sensitive documents from FOIA Client.

Reviews for accuracy and detail.

Preforms for quality control of documents.

Disassemble, scans, and reassembles documents.

Understands the government documents with the nature of immigration and deportation.

MTH ELECTRIC TRAINS Columbia, MD

Customer Service Representative/Office Clerk, 12/2015-05/2017

Inspects and document incoming shipment for repairs for the service repair department.

Troubleshoots and answer inquires on basic company products.

Scanned and Copy Customer receipts

Communicates with customers over phone, letter and email.

Process payments for customers.

Document calls, payments and repairs for company record keeping.

TALBOTS CLOTHING Columbia, MD

Sales Support, 1/2012-12/2015

Greet customers and determine what each customer request

Corresponds with staff and customers via telephone

Handled cash, credit and check transactions.

Communicate with senior staff of the daily and long term goals for store

Maintain documents of customer sales transactions for upper management

Research through purchasing database for Talbot’s band clothing and items for staff and customers

NATIONAL INSTITUTES OF HEALTH Bethesda, MD

Special Volunteer, 12/2012-8/2013

Analysed blood and bone marrow samples of patients who suffered cancers of the blood

Used a biological database for recording and managing patients’ blood and bone marrow samples

Handled caller’s inquiries and direct them to laboratory research staff according to their needs

Managed electronic filing systems by recording information, scanning documents,updating paperwork, and maintaining documents

JC PENNY’S DEPARTMENT STORE Columbia, MD

Customer Service Representative, 6/2009-11/2010

Provided customers information about products and services, take and enter orders, cancel accounts, and obtain details of complaints

Checked to ensure that appropriate changes were made to resolve customers' problems

Handled high volume of cash and credit transactions.

Kept records of customer interactions, recording details of inquiries, complaints, and comments

Resolved customers' complaints by exchanging merchandise, and refunding money

EDUCATION

UNIVERSITY OF MARYLAND EASTERN SHORE Princess Anne, MD

B.S Criminal Justice, 2008

SKILLS

CUSTOMER SERVICE ● QUALITY CONTROL ● ORAL & WRITTEN COMMUNICATOR ● DATA ENTRY

● WORD PROCESSING ● MICROSOFT WORD ● POWERPOINT ● EXCEL ● DOCUMENT SCANNING

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