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Customer Service Administrative Assistant

Atlanta, GA
February 19, 2020

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Kim Fontenot

*** ******* ****

Dawsonville GA ***34

Cell: 678-***-****


Experienced and stable professional seeking Coding Compliance Auditor, Patient Care Coordinator, Medical Administrative Assistant, Medical Coding, Surgical Scheduler or Referral Coordinator role.


Expert in provider precertification procedures

Exceptional Customer Service

Expert in provider elective surgery procedures

Strong Analytical & Problem Solving Skills

Expert in DME requests using ICD-10 & CPT codes

Computer & Internet Savvy

Liaison between provider and home healthcare

Accurate Data Entry / 10-Key

Liaison between provider and skilled nursing RN

Highly Proficient in Microsoft Office Suite


Kaiser Permanente, Atlanta, Ga. July 2009 – Present

Intake Coordinator/Consultant – QRM

Generate and process faxed requests, telephonic, surgical pre-certifications and DME requests for Provider’s using ICD-10/CPT coding and HCPCS skills.

PSI, Kennesaw, Ga. June 2007 – September 2007

Office Administrator

Provided direct support to National Client Group Manager. Reviewed and processed monthly billing, submitted completed invoices to clients via e-mail/mail. Performed collection responsibilities

Contour Engineering, LLC, Kennesaw, Ga. Sept 2006 – Sept 2007

Administrative Assistant

Typed and formatted reports. Bound and shipped completed reports to clients. Scanned and emailed reports to clients.

ADP, Alpharetta, Ga. May 2005 – May 2006

Workers Compensation Insurance Support Specialist

Provided administrative support to Regional Manager, Marketing Director, and Sales Team. Scanned and documented bound workers compensation policies. Coordinated departmental functions.

Inovis, Alpharetta, Ga. Jan 2005 – March 2005

E-Commerce Customer Service Assistant (Temporary Assignment)

Provided customer service to clients in high call center environment. Assisted as a liaison between clients and technical support team. Performed administrative duties for Management Team.

Assurant Group, Atlanta, Ga. April 1991 – November 2004

Claims Examiner

Processed involuntary unemployment and disability claims. Resolved complex claims issues. Provided customer service in high call center environment.

Kim Fontenot

136 Needham Road

Dawsonville GA 30543

Cell: 678-***-****


Kennesaw State University, Kennesaw, Ga,

Medical Transcription & Accounting Fundamentals, 2007 - 2009


National Center for Competency Testing (NCCT), Certified Professional Coder - 2007 to Present

Medical Office Expert / Billing & Coding, 2007

ICD / CPT Coding Terminology

Computerized Scheduling

Medical Terminology

Anatomy & Physiology

MediSoft Computerized Billing

Microsoft Excel

Insurance Claims Processing

Microsoft Word

Medical Collections

Intuit Quickbooks

Medical Records, Ethics & HIPAA


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