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Customer Care Manager

Jarreau, LA
February 19, 2020

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Cristina D. Forbes

***** *. ********* **.

Baton Rouge, La. 70811



To obtain a position that would utilize and advance my skills and allow me to attain my highest potential.


October, 2002 – February, 2014

Slumber Parties, Inc.

Shift Manager

Oversee that the overall procedures of operation are being handled according to policy, make rounds, expedite picking/packing, monitor attendance, perform employee evaluations, write out facility incident or accident reports, monitor equipment and address behavior issues on site. Conduct new employee tours, training, familiarity with products and other employee tasks within job description. Sole contact of any person(s) working on equipment, touring facility, estimating or inspecting the site. In charge of facility in case of emergency (robbery, fire, injury etc.)

Convergys, Inc.

Customer Care Associate

Answer phones, issue credits, take phone orders, process adjustments on phone features, and various clerical duties.

Local Finance


Collect Payments, renewals, credit checks, issued cash for payday loans Advantage Personnel

Various clerical duties available upon request

Kelly Services

Various clerical duties available upon request

West TeleServices

Telemarketing Representative

Answer phones from 1-800 numbers. Taking information over the phone For credit card applications. Keying information into computer for applications.


Baker High School – May, 1999

Advantage Learning Center – July-September, 1999


Beta Club


Anthology Club

Mu Sigma

Who’s Who in America


Honesty and Integrity Award for the City of Baker

Extra Curricular Activities

Baker High School Softball Team

Baker High School Dance Team

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