Manager Desktop Support

DEMETRIUS RUFFIN

Nashville, TN *****

Phone: 404-***-**** Email: *********.******@******.***

LinkedIn: https://www.linkedin.com/in/demetrius-ruffin-44aa2412/

SUMMARY

Analytical, diligent Cyber Security Specialist with a passion for aligning security architecture with security standards and operational goals. Professional approach to streamlining client services and pinpointing global system security solutions. Adept at adjusting work pace to meet evolving client needs and deadlines. Prepared to excel at solving complex problems.

Technical skills

Tools: WireShark SIEM(Splunk) Linux Autopsy Python Kali metasploit burp suite Windows Professional 7 – 10, Windows Server 2008 – 2014 Server Suite, Citrix XenApp, VMWare, MS Office Suite 2010-2016, Microsoft SharePoint 2010 - 2013, MS Project 2010-2013, Salesforce Lightening/Classic IDS/IPS

Databases: MS SQL MySQL MS Access MS Excel PostgreSQL SQLite SQL Server Management Studio

projects

C PART Implementation

Project manager responsible driving project to completion on time, within budget and best quality.

Allow Healthcare Coders to accurately code services and provide reduction in denials by insurance payers. Saving healthcare organizations revenues and increase in employee productivity.

Cerner/Salesforce Integration

Project Manager and Salesforce Administer for Salesforce and Cerner user provisioning implementation.

Project to automatically provision Cerner EMR physician logins utilizing data input into Salesforce CRM. Data from Salesforce would automatically create an AD account and add domain account to Cerner EMR AD OU container.

EHR Medical Records Implementation

Technical Implementation Manager responsible for more than 500 new client Medical Record Document Imaging application.. Managed various resource talents on 6 project teams.

Physicians can access medical records from different locations as well as multiple simultaneous views. Reduction in physician document completion which results in decrease time to bill and increase time to receive payment revenue.

Database/Network/Desktop Support

Network/Database/System Administrator focused on network and network object integration with parent company. Managed team of Network Administrators and Desktop Specialist supporting 300 bed hospital.

Converted 700 physical server data center to 260 physical servers using VMWARE. Integrated network, exchange servers, databases and domain with corporate domain after acquisition.

experience

Sr. Project/Program Manager 2019 -

Hospital Corporation of America Nashville, TN

Responsible daily management of project issues, risks and action items. Manage project to successful completion by ensuring project tasks are completed on time, within budget and quality. Perform periodic reporting to stakeholders and steering committee with project updates and status.

Key Accomplishments:

Received special recognition from VP within first 60 days of hire for implementing new innovation and creation of executive project reporting dashboard.

Enterprise Program Manager 2012 - 2019

Insight Global (Contractor) Nashville, TN

Managed updates of all weekly program project plans. Responsible for reviewing and managing weekly project status of enterprise wide EMR implementation Coached and mentored direct reports that included project managers, technical, integration and application disciplines

Key Accomplishments:

Created a streamlined process for implementations that resulted in a decrease in go-live time from 12 – 18 months to 3 to 6 months. Streamline process resulted in senior management implementations forecasting increasing from 10 to 30 new facility implementations and 20 facility upgrades per year.

Streamlined the budgetary process that resulted in a cost savings of $2MM in capital and $1.4MM in operating expenses.

Technical Implementation Manager 2002 – 2012

McKesson Corporation Atlanta, GA

Managed a team of 25 technical implementation service consultants that included project managers, application consultants, application specialists, integration specialists, senior and technical engineers. Administered performance management and salary adjustments for all direct reports. Collaborated with Project Managers, Sales Specialist, consultants and Client Executives on determining the scope and price of all future projects, sales and implementations

Key Accomplishments:

Technical manager selected by senior management to design and engineer an accelerated implementation plan for 14 new clients installs within 6 months. Previous implementation for one client was 9 – 12 months. Successfully developed new implementation process reducing implementation time by 30%.

education

Bachelor of Science, Business Science Management

National-Louis University

Executive Leadership Healthcare

Cornell University

CyberSecurity

Vanderbilt University

certifications

Certified Scrum Master Six Sigma Green Belt HIT-Pro–Implementation Manager (CHTS-IM) Certified A+ Certified Professional Executive Healthcare Leadership Certificate Certified Salesforce Administrator Splunk Administrator

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