JCPenney Oct 2016 – Present
Ensuring a high level of customer satisfaction through excellent sales service.
Following and achieving the department’s sales goal on a monthly, quarterly, and yearly basis.
Teaming up with co-workers to ensure proper customer service.
Student Lead, IT Consultant
Minnesota State University, Mankato Sept 2017 – Dec 2019
Provided proactive communication, analysis, advice and solutions to the students, faculties and staffs to develop or improve their communication, data, hardware and software systems.
Assisted customers by managing the contract and queue with all tickets end to end working closely with different departments/team Managers
Worked closely with the Senior Service Desk and Managed Services Representative to maintain visibility and provide consistency to the Customer
Provided initial response, operational assistance, and development of software workarounds and/or resolutions
Provided sound recommendations to their queries in person, IP phones, email and ticketing system called “Cherwell”.
Software QA Engineer Intern
Easy Automation Inc Nov 2018 – Oct 2019
Collaborated with Engineers to develop effective strategies and test plans
Executed test cases (manual or automated) and analyze results for the purposed new software application of the company
Created logs to document testing phases and defects by conducting post-release/ post-implementation testing
Reported and documented technical issues, bugs and errors to development teams
Bachelor of Science in Management Information Systems Aug 2016– Dec 2019
Minnesota State University, Mankato, MN GPA 3.51
Good communication skills with ability to use it effectively and persuasively, and be able to respond professionally to customers queries
Highly analytical with attention to details and the ability to derive accurate facts quickly and methodically.
Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
Detailed, organized and results oriented, with a strong level of attention to detail
A very good knowledge of Hindi, Urdu and Nepali as additional language.
Working knowledge of CRM s (customer relationship management) and Knowledge system e.g. JIRA, Cherwell, Active Directory etc.
Knowledge of Microsoft Word, Excel, PowerPoint, Access, MS Outlook, Python, Java, SQL, Jubula, Visual Studio, Office 365.
Active member of Registered Student Organizations like DREAM (Data Resources for Eager and Analytical Minds), ISO (International Student Organization) and NeStCom (Nepalese Student Organization).
Winner of the Health Care project given by OPTUM/United Heath Group for Technology in “Diabetes Type II”, spring 2017.
Second Position winner in the ‘Data Derby’ for ‘DataGon’ and ‘Data Derby’ for ‘DataThon’ held by the Minnesota State I.T. Center of Excellence, 13th April 2019.