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Quality Assurance Tester

Bayside, NY
20k to 25k
February 20, 2020

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Soo Hong Yu


Technical Skills

Tools: Microsoft Office Suite, Charles, Jira, Bugzilla, Windows7,10, XP, 95, Mac OS X, Android, iOS, Firebug, web inspection tool, Python, Java, G Suite, Browserstack, Jenkins Education

Queens Community College 1/2016 - 8/2017

Major: Computer information systems

● Understand basic Python syntax and be able to effectively incorporate that syntax in creating program logic.

● Understand a variety of programming concepts, practices and conventions and be able to utilize them as needed in creating a successful program

● Have a deeper understanding of what is taking place internally when interacting with computer applications and computer-controlled devices.

Year Up- New York, NY 1/2014 - 1/2015

Major: Quality Assurance

● Accrued 200+ hours of hands-on training in functional and nonfunctional testing such as regression, system, Performance, Smoke, etc...

● Studied effective ways to test against the agile waterfall SDLCs

● Practice using bug tracking tools like JIRA and Bugzilla

● Actively engaged informing corporate partners about the Year Up program Work Experience

Bonchon - New York, NY 9/2019 - Present

Host, Cashier

● Greet and provide customers with menus as well as answering initial questions to ensure customer satisfaction and high-quality service

● Responding to phone calls and tablet for reservations, take outs and providing necessary answers with an extensive knowledge of the menu

● Clean, stock and supply designated facility areas under health and safety regulations

● Manage transactions (Credit, debit, cash) with customers using the cash register and issued receipts Paris Baguette 8 Paris Baguette 10 -New York, NY

Cashier 12/2018 – 9/2019

● Handled daily transactions including cash, debit and credit

● Used POS system to maintain stock items are up to date

● Dealt with over 100 customers daily and provided customer satisfaction

● Prepared and followed seasonal recipes to prepare for a variety of pastries Disneyland Resort Park - Anaheim, CA

Food and Beverage Quick Service Restaurant Food Service Worker 6/2018 – 12/2018

● Worked in fast-paced environments at either counter service or outdoor vending locations

● Prepared and followed seasonal recipes to prepare for a variety of foods

● Knowledge and understanding of safety and sanitation including temperature requirements

● Had good judgement of food quality and production, understands the impact of spoilage

● Serve as jack of-all-trades in the kitchen and front-of-house during breakfast, lunch and dinner Cashier 6/2018 – 12/2018

● Sorted items in an orderly manner to ensure display was perfect and presentable to customers

● Handled cash, credit transactions, daily sales numbers to ensure cash register accuracy

● Trained in using POS system and stocking items to keep the inventory

● Interacting with guests everyday by sharing information, answering questions and providing customer service Christmas Karaoke -New York, NY 8/2017 – 4/2018

Cashier, Waiter, Bartender

● Responded to phone calls and emails to book and confirm room reservations

● Courteously explained to guests the policy and pricing in a promptly manner

● Serve customers with a focus on following up to ensure a great customer service experience McGraw- Hill Education – New York, NY 7/2014 - 1/2015 Quality Assurance Intern

● Pursued high quality, QA practices and discipline by running scheduled regression, smoke, and UAT on the launching of McGraw-Hill Education website Redesign

● Planned effective test strategies against Agile SDLC

● Have extensive experience run test cases alongside JIRA, and Google Drive

● Testing applications on a wide range of mobile handsets of different vendors which includes, iOS, Android, Windows, OS X

● Fully tested the applications using various QA disciplines like: Black Box, Regression, Stress, and Negative testing methods

● Managed bugs, issues, stories, epics, and improvements for the McGraw-Hill responsive web project by using JIRA

● Assured end to end transactions and all scenarios were fully tested (System Testing)

● Used inhouse tools to validate purchased made in QA and production environments

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