Engineer Service

RAMESHMAADHAV VK

Service Engineer – Mobile

PROFILE

Aim to be associated with progressive

& growth-oriented organization that

gives scope to apply my talent & skills

with hard work & determination.

CONTACT/ PERSONAL DETAILS

PHONE: +91-975-***-****

EMAIL: ******.*********@*****.***

DATE OF BIRTH: 12th Jun 1984

SKILLS

Customer Support

Problem Solving

Active listening

Leadership & management

Oral and written Communication

Time management skills

Team-Player & Interpersonal

TECHNICAL SKILLS

L3

L4

GSM

CDMA

WDMA

PERSONAL

Spouse name: Ra. Yogaalaksmi

Mother tongue: Tamil

Nationality: Indian

Marital Status: Married

Languages: English & Tamil

WORK EXPERIENCE

MCB BUYGUD.COM Pvt Ltd

Senior Service Engineer (Jan ‘19 – Till Date)

MCB Buygud.com is the trusted platform for selling and repairing mobile phones, laptops and tablets online.

• Diagnose the defective phones and identify root cause of the problem.

• Ensure the components such as Sim cards, data cards and memory cards suit the model.

• Check certain different software downloaded on the cell phones are compatible with it.

• Repair the damages caused due to contact with water, heat and light.

• Eliminate errors of persistent failure of locking, hanging or slowing of the mobile phones.

• Remove the screen of the cell phone and replace with a new one.

TRAININGS AND CERTIFICATIONS

• Certified in Mobile Technology from March 2013 to May 2013 conducted by Jawaharlal Nehru National Youth Centre at LK TECH, Mount Road, Chennai

Global Gadget Care (Multi-brand service center)

Senior Service engineer (01 May 2017-30 Dec 2018)

BigFix E-care PVT LTD

Mobile Service Engineer (16 Sep 2016–30 April 2017) Vimas Intek (SONY AUTHORIZED SERVICE CENTRE)

Mobile Service Engineer (27 Feb 2015–15 Sep 2016)

LK Tech Institution

Mobile Service Engineer (Feb 2014–Feb 2015)

Poorvika Mobile Service PVT Ltd

Mobile Service Engineer (21 Aug 2013–Jan 2014)

ACHIEVEMENTS

• Identifying problem and solving it

• Come up with a new idea that improved things

• Been complimented by your supervisor or co-workers

• Increased revenue or sales for the company

• Saved money for the company

• Saved time for the company

• Contributed to good customer service

EDUCATION

Vetri Vinayaka Polytechnic College of Engineering

2007 - 2010

Diploma in Electrical and Electronics Engineering under Bharathidasan university and scored aggregate of 63% Private School

2004

Completed 10 Th standard and scored aggregate of 55.00%. DECLARATION

I hear by declare that all the information stated above are true & correct to my knowledge. Place: Chennai Signature: Rameshmaadhav VK

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