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Insurance Manager

Columbus, GA
February 20, 2020

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Jennifer Talbot


Columbus, GA ****4


Waites & Foshee Insurance Group-Macon, GA

July 2018 – present

Commercial Lines Service Manager (remote)

Prioritize the importance of standard Applied Epic workflows by user adherence reviews & encourage end-user feedback for monthly reviews with management

Review & log defects as well as negative software interactions

Facilitate communication between the agency and insurance carriers via change requests, claim reporting, and cancellation correspondence

Ensure accuracy by thorough reviews of issued endorsements, verification and comparison of year-end premium audits, & internal change requests prior to submitting to carriers

Georgia Farm Bureau-Macon, GA

Aug 2013 – Jan 2018

QA Analyst III, Policy Software Team Leader

Created & executed test cases for end-user interface portal, webpage, mobile interface, & back-end software

Prioritized & followed up on test cases for defect reporting while ensuring accuracy & validity

Managed the policy testing team & kept management informed on any issues and assignments

Responsible for ensuring completion of defect resolution

Attended regular meetings with developers, project managers, and department management on design specifications and timeline adherence

Created easy-to-understand periodic reports to communicate our progress to stakeholders

Provided technical input to requirements, test planning, validations, processes, test tools, testing methodology, and designs

Waites & Foshee Insurance Group-Macon, GA

Jul 2011 – Aug 2013

Commercial Lines Account Manager

Provided technical support to Sales Executives/Accounts Executives

Provided consultation to agents in analyzing client needs, coverage concerns, and quotations

Ordered & evaluated binders, certificates, policies, endorsements, and other client specific documents

Maintained responsibility for retention & growth of assigned book of business

Canal Insurance Company-Greenville, SC

Nov 2002 – Sept 2010

Transportation Underwriter

Managed profitability & growth of assigned trucking accounts

Consulted clients on appropriate services to meet their specific needs and services

Tested & documented cases in conjunction with internal developers prior to release to end-users

Education & Certifications


CPCU Designation


Supervisory Management Insurance Designation


Associate in Insurance Services Designation


Associate in General Insurance Designation


Producer’s License for Property & Casualty from South Carolina Department of Insurance


Certification in General Insurance of the Insurance Institutes of America



General Studies Completed at Eastern Illinois University



Highly proficient in MS Office

Extensive experience with the SCRUM Framework

Excellent understanding of SDLC and quality assurance methodologies

References available upon request

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