Jennifer Talbot
Columbus, GA ****4
adbv0f@r.postjobfree.com
Experience
Waites & Foshee Insurance Group-Macon, GA
July 2018 – present
Commercial Lines Service Manager (remote)
Prioritize the importance of standard Applied Epic workflows by user adherence reviews & encourage end-user feedback for monthly reviews with management
Review & log defects as well as negative software interactions
Facilitate communication between the agency and insurance carriers via change requests, claim reporting, and cancellation correspondence
Ensure accuracy by thorough reviews of issued endorsements, verification and comparison of year-end premium audits, & internal change requests prior to submitting to carriers
Georgia Farm Bureau-Macon, GA
Aug 2013 – Jan 2018
QA Analyst III, Policy Software Team Leader
Created & executed test cases for end-user interface portal, webpage, mobile interface, & back-end software
Prioritized & followed up on test cases for defect reporting while ensuring accuracy & validity
Managed the policy testing team & kept management informed on any issues and assignments
Responsible for ensuring completion of defect resolution
Attended regular meetings with developers, project managers, and department management on design specifications and timeline adherence
Created easy-to-understand periodic reports to communicate our progress to stakeholders
Provided technical input to requirements, test planning, validations, processes, test tools, testing methodology, and designs
Waites & Foshee Insurance Group-Macon, GA
Jul 2011 – Aug 2013
Commercial Lines Account Manager
Provided technical support to Sales Executives/Accounts Executives
Provided consultation to agents in analyzing client needs, coverage concerns, and quotations
Ordered & evaluated binders, certificates, policies, endorsements, and other client specific documents
Maintained responsibility for retention & growth of assigned book of business
Canal Insurance Company-Greenville, SC
Nov 2002 – Sept 2010
Transportation Underwriter
Managed profitability & growth of assigned trucking accounts
Consulted clients on appropriate services to meet their specific needs and services
Tested & documented cases in conjunction with internal developers prior to release to end-users
Education & Certifications
Certifications
CPCU Designation
2016
Supervisory Management Insurance Designation
2016
Associate in Insurance Services Designation
2015
Associate in General Insurance Designation
2015
Producer’s License for Property & Casualty from South Carolina Department of Insurance
2010
Certification in General Insurance of the Insurance Institutes of America
2007
Education
General Studies Completed at Eastern Illinois University
1993-1996
Skills
Highly proficient in MS Office
Extensive experience with the SCRUM Framework
Excellent understanding of SDLC and quality assurance methodologies
References available upon request