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Customer Service Manager

Nassau, New Providence, Bahamas
February 20, 2020

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Richa Charlton

South beach, Antonio drive Nassau, Bahamas

242-***-**** or 242-***-****


Human Resource Department

Nassau, Bahamas

RE. Job opportunity with your organization

Dear sir/madam,

This letter seeks to introduce Richa Charlton as a committed and trustworthy worker of good rapport. I am an ambitious, efficient, and reliable individual who takes extreme pride in everything that I do.

I wish to obtain an experience level position in your organization, with the understanding that, above average work is the norm and superior work is rewarded. I am a hard worker who is prepared to learn and go beyond the call of duty. If you are seeking someone who will place the objectives of the organization at the forefront while ensuring the highest level of customer fulfillment, then I know I could definitely become a valuable contributing member of your team. Moreover, I am beyond certain that you will find my performance to meet and exceed your expectations.

I am available at your convenience for an interview if you require further assessment. Thank you for your kind consideration to my application which is greatly appreciated. Yours truly,

Richa Charlton


To embrace an opportunity where I can utilize my analytical and communication skills to positively influence organizational growth and bottom line profitability. HIGHLIGHTS OF QUALIFICATIONS

● Toastmasters Executive Team as Secretary

● Over 7 years’ experience in a fast pace customer service environment

● OSHA training and certificate

● Strong Oral and Written communication skills.

● Experience in conflict resolution and critical thinking.

● Working knowledge of Microsoft suite software.

Work Experience

Baha Mar ltd Nassau, Bahamas April.2017-Present

Position: Engineer/Electrical and Painting

● Completing assigned work orders in a timely manner

● Providing excellent customer service while receiving calls and assigning work orders

● Conducting inspection and evaluations of work order at the end of my shift

● Coordinating and assisting with major renovation projects that involved me but are not limited to painting and masonry work

John Watling’s Nassau, Bahamas Mar.2016- Mar 2017

Position: Cashier/Bottler

● Assisted with the production of all branded company products

● Coordinated the filling and packaging of all bottled products

● Provided cashing services during functions and events with a float of over $2000.00

● Delivered exceptional sanitation services at the end of major event Baha Mar ltd Nassau, Bahamas nov.2014- Oct. 2015

Position: Acting Supervisor, Engineer

● Managed assigned work orders and assisting team members when needed

● Assisted in major painting projects

● Installed lights and plumbing fixtures during major construction project

● Conducted major masonry projects and worked together with many outside contractors to complete work on property

Lil Tits Restaurant & Bar Nassau, Bahamas Feb. 2011- June 2014 Position: Bartender/Assistant Manager

● Provided excellent customer service while serving drinks to customers

● Assisted in payroll and redecorated interior on a consistent basis

● Conducted inventory control and consistently had responsibilities for opening and closing the establishment


● 2019 Phase 1 Electrical at BTVI- Certificate of Completion

● 2018 PDC Electrical II at BTVI -Certificate of Completion

● 2018 PDC Electrical I at BTVI l Certificate of Completion

● 2017 National Training Agency Certificate of Completion

● 2011- 2014 Bahamas Baptist Community College Nassau, Bahamas

● Level 1 Certificate of Completion (Biochemistry) 09/07 -09/10. C. I Gibson High School Nassau, Bahamas

● High schoolGeneral Youth Award

● Junior Achievement Award

● Certificate in Foreign Language

● 4 BGCSE: English literature, Chemistry, Religious Studies,& Spanish

● 3BJC’s: Mathematics, Religious studies, English language 09/04- 06/07 L W Young Junior School Nassau, Bahamas Skills

● Dancing

● Fishing

● Surfing the web

● Reading

● Computer literate


Stephen Sands 242-***-****

● Former Manager, Baha Mar Engineering

Deshawn stirrup

● Manager at John Watling’s distillery

Sean Laing

● Engineering Director, Baha Mar

Mr. Terrance Duvalier 242-***-****

● Former manager, Lil tits Restaurant & Bar and Ultimate Builders

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