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Desktop Support Office

Location:
Houston, TX
Posted:
February 19, 2020

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Resume:

Ha Thanh Nguyen

***** ****** **** **. *******, TX 77429

Mobile:281-***-****

Email: adbuz5@r.postjobfree.com

OBJECTIVE

Experienced and versatile Information Technology Professional seeks a position that will utilize my talents and experience. Strong communication, troubleshooting and documentations skills with various ticketing systems combined with over 20 years of proven experience in networking and desktop support.

PROFESSIONAL EXPERIENCE

Jan 2017 – Current Alta Mesa Resources 15021 Katy Fwy., Suite 400 Houston, Texas 77074

Job Title – Sr. Technical Support Specialist

Completed projects and tickets base on SLA in based environment.

Completed Windows 10 rollout and data migration for Alta Mesa Resources to replace all internal operations systems.

Help to maintain security by removing spyware and viruses.

Help to identify, repair, and analyzed network connectivity.

Helped end-users with any software related issue.

Experienced with Teamviewer to trouble shoot system issues.

Worked with end-users in applications such as Powerpoint, Word, Excel, Outlook, Skype for Business.

Utilized PXI boot environment for deployment of images through via Quest KACE.

Experienced with working on servers to manage accounts on third party applications.

Active directory administration.

Exchange account administration and account creation in Office 365 cloud environment.

Experienced with Brivo to programmed user access cards.

Provide 24X7 on call support as part of an on-call rotation.

Jul 2006 – Jul 2016 National Oilwell Varco 7909 Parkwood Circle Drive Houston, Texas 77036

Job Title – IT Client Support

Deployed desktops and laptops for all users requesting assets through Remedy for National Oilwell Varco’s entire North America operation.

Gain proficiency and provide support/maintenance for smart phones and tablets.

Daily interactions with Executive Windows users, which requires immediate response and resolution.

Completed Windows 7 rollout and data migration for National Oilwell Varco to replace all internal operations systems.

Utilized PXE network boot to reimage for all new and used PCs for deployment to end users at National Oilwell Varco.

Installing special applications through Software Center Application Catalogs in Windows App Server database.

Utilized Active Directory to reset network accounts and get computers bit locker access codes to unlock PCs.

Physical networking (cabling, switching, patch panels)

On-call 24/7 support.

Responsible for administrative duties within the IT procurement and inventory management function.

Maintained records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.

Helped minimizes organizational cost through product standardization and tracking.

Knowledge of commonly used concepts, practices, and procedures pertaining to asset management.

Followed and helped design guidelines related to the functions of the job.

Processed all desktop and laptop warranties with HP and Dell to complete repairs on equipment.

Scheduled all disposal pickups for assets that have reached the end of there life cycle including PCs, servers, routers, printers, plotters, switches, and monitors for National Oilwell Varco’s entire North America operations and updated the respective asset registry databases reflecting the changes.

Nov 2004 – Jun 2006 TEKsystems 10333 Richmond Ave., Ste 500 Houston, Texas 77042

Contractor for: CCG America/AIG/ Schlumberger

Job Title – Support Technician/Migration Technician/ IT Asset Management

Deployed desktops and laptops for all users requesting assets through Remedy for Schlumberger’s entire North America operations.

Setup and configure 40 plus new laptops for Oilfield Field Services classes per week.

Built images library using Symantec Ghost Corporate Edition for all Schlumberger desktops and laptops models currently in use thereby reducing turnaround time for new and redeployments.

Preformed diagnostic tests on all inbound Dell desktops and laptops sent to the asset depot by end users.

Completed Windows XP rollout and data migration for AIG to replace all internal operations systems.

Installed and configured Dell Power Edge servers.

Utilized ghost multicasting on all new and used PCs for deployment to end users at Schlumberger.

Responsible for administrative duties within the IT procurement and inventory management function.

Maintained records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.

Helped minimizes organizational cost through product standardization and tracking.

Knowledge of commonly used concepts, practices, and procedures pertaining to asset management.

Followed and helped design guidelines related to the functions of the job.

Processed all desktop and laptop warranties with Dell to complete repairs on equipment.

Handled all shipping out of computer assets certified for deployment via Fedex and Aramark for Schlumberger’s entire North America operations.

Scheduled all disposal pickups for assets that have reached the end of there life cycle including PCs, servers, routers, printers, plotters, switches, and monitors for Schlumberger’s entire North America operations and updated the respective asset registry databases reflecting the changes.

Apr 2004 – Aug 2004 Foxconn Inc., 8807 Fallbrook Drive, Houston, Texas 77064.

Contracted through Manpower Inc.

Job Title – Hardware Specialist

Coordinated and handled all aspects for Cisco’s Wireless Bridge product line from the assembly process through to research and development by testing out new types of system boards and collaborating on the results with Cisco engineers to troubleshoot internal components on system boards and ensure proper functionality and workmanship of the product line.

Inspected and performed quality assurance testing on all fully assembled Cisco Wireless Bridge units before shipment to customers in order to meet customer satisfaction standards on product quality.

Facilitated the ordering of all subcomponent parts needed for assembly of the Cisco’s Wireless Bridge product line.

Sept 2000 – Jun 2002 Siemens Business Services 13105 Northwest Freeway Suite 1200 Houston, Texas 77040 & Dallas, Texas

Contractor for: Coastal Corp./ElPaso Energy and Texas Instruments.

Job Title – Desktop Analyst

Migration Team member performing Windows 2000 rollout for Coastal Corp./ElPaso Energy.

Performed data migration on user machines to Network Attached Storage devices.

Desktop support provided for 1000+ machines in an NT/LAN environment.

Utilized ghost multicasting on all new and used PCs for machine backups and new deployments.

Handled escalated trouble tickets and documented the solutions to issues with the helpdesk team.

Evaluated new hardware and software for compliance and compatibility with corporate PCs.

Preformed software asset management documenting and ensuring licensing compliancy.

Installed specialty applications for the Tennessee Gas Pipeline, and A&R Accounting divisions.

Mar 2000 – Sept 2000 Compaq Works 10241 N. Freeway Houston, Texas 77037

Job Title – PC Technician

Worked in the companies pc refurbishing division conducting diagnostics of returned machine conducting break fix repairs to bringing the systems back to a state ready for resale to new customers.

Logged error codes into database to keep track of problems or difficulties during repair and restoration.

Preformed the final quality assurance inspections for all desktop and laptop.

Performed a power frequency test for all Compaq refurbished PCs.

Aug 1999 – Mar 2000 CompuCom System Inc., 20555 SH 249 Houston, Texas 77070

Job Title – Configuration Technician Level I

Worked with new Compaq laptops and PCs to correct functional and mechanical problems for computer reseller.

Customized configurations for new Compaq PCs.

Troubleshoot errors to determine usability of resale parts and equipment.

Performed computer upgrades for outside retail customers.

Installed various hardware and software programs as custom order by our clients.

Conducted diagnostics of PC systems taking corrective actions on machines when repairs were required.

Mar 1999 – May 1999 Comptinental Computers 6529 West Sam Houston Parkway N. Houston, Texas 77041

Job Title – Computer Technician

Assistant to Network specialist to configure networks: TCPIP, IPX.

Custom build PCs to fit individual customer needs.

Upgrading computer systems components for different customers.

Worked with various hardware and software.

Provided customer service to broad range of retail personal and business customers.

EDUCATION

Houston Community College1996 – 1999

Technology Center

1749 Richmond Ave Houston, TX 77098

CERTIFICATIONS

Dell Certified for repair of Latitude™, Optiplex™ & Precision™ WorkStations

Skills

Completed extra certification for Advanced Network Setup. Proficient knowledge of a PC’s hardware, Windows 10, Windows 8, Windows 7, Windows XP, Windows 2000 (Professional), WinNT, Windows’98, Windows’95, Office 365, Office 2016, Office 2013, Office 2010, Office 2007,Office 2003, Office 2000, Office ’97, Jira, Teamviewer, Solarwinds, Onbase, Bolo, Remedy, Bomgar (remote tool), Symantec Ghost Corporate Edition, Adobe Creative Cloud, Adobe Acrobat, Nuance, McAfee Virus Scan, MS Project, MS Visio, Radia, internet connections, configured wireless devices, Lotus Notes, Hardware/peripherals, Tables, Smart Phones and Troubleshooting.

References Available upon request



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