Molly N. Dee
Las Vegas, Nevada 89147 USA
702-***-**** / email@example.com
Tenured Human Resource/ Payroll Practitioner. Process Migration champion. Process improvement expert. Strategic. Results Oriented and Customer Service Oriented. Seasoned people manager. Driven.
Proficient with Workday, Ceridian, SAP, PeopleSoft, ADP, and Paychex
Pioneered in rolling out Standard Workflow ensuring nothing falls thru the crack
Process and automation and Process Improvements Initiatives resulting in audit readiness and cost efficiencies
Championed in Migration/ transition, achieving steady- state and meeting SLA of all Payroll Accounts
Successful migration of 15 Asia Pacific Countries’ Payroll to Shared Service Center
Over 15 years of HR/ Payroll Experience and a seasoned People Manager
Expertise in US (North America) and Asia Pacific Payroll Process in a BPO or Global Shared Service Model
SME for Payroll operations as well as spearheading business case where we can improve (budget, productivity and efficiency) and provide better customer service (internal/ external)
Managed a team of 15 to 30 direct reports, with the maximum number of 300 processors handling different payroll accounts
In-depth knowledge and understanding of Personnel, Payroll Policies and Labor Laws
Interacts with a variety of levels within the organization to include global leadership team, human resource team and other department staff
MGM Resorts International
Payroll Manager (September 2019 - December 2019)
Responsible for 80,000+ employees’ payroll ensuring accuracy, timeliness in a weekly and bi-weekly cycle. Drives LEAN process and continuous improvements. Builds and develops 30 payroll team members to continually sustain a high quality and high performing team. Supports and manages initiative to a paperless work environment that utilizes technology and improve process. Manage SLA expectations, KPI and Performance Metrics. Ensuring goals are met.
Western Union Services, USA
Global Sr. Project Lead (June 2018 - June 2019)
Work on different global projects as assigned by the Global VP of Benefits, Payroll and HRIS. Drives numerous Human Resources projects from conception to go live, such as transitions, migrations, process change and improvements. SLA includes meeting timelines, audit readiness and cost efficiency. Heavy coordination with different departments to ensure completeness of the project. Provide leadership and expertise to the Human Resources & Payroll Operations Team.
Regional Sr. Payroll Manager (February 2015- June2018)
Overall responsible for the day to day payroll operation transactions for all 12 APAC Countries. Payroll Transactional heavy including payroll processing from timesheet validation, data inputting, reconciliation of spreadsheet, interface between systems, reconciliations and sign off on payroll for bank payment release. Work closely with different departments to ensure smooth payroll run, such as Benefits, HR and IT department. Ensures employees’ payroll is managed with accuracy and full confidentiality and SLA is met. Migration and streamlining of process is expected. Managed a total payroll population of 1,000. Audit readiness at all times is a priority. Maintain relationship with all stakeholders.
Citibank NA ROHQ
VP HR Service Delivery Manager (August 2013 - January 2015)
Managed the Philippines Service Delivery with an employee population of 8,000. Primary focus on 3 main goals: productivity saves- operate within operational budget, establish and maintain strong control points and provide the outmost service quality satisfaction with employees and other stakeholders. Handles the whole lifecycle of an employee, recruitment, Employee Data Management Team (HRIS), Payroll, Onboarding, Benefits Orientation and Employee Helpdesk. (Tier 1), time tracking, leaves and absences, Retention and Development, Performance Evaluations, Disciplinary Actions and Leadership Engagement to exit interview.
Regus Shared Service Centre B.V.
Regional HR& Payroll Manager (March 2010 – August 2013)
Responsible for daily payroll operations, namely people management, noise containment and issue resolution. Maintain 100% KPI for both HR & Payroll Department. Established and cascaded standard work flow and process documents for both payroll and commissions. Revised employee handbook, implemented HR Policies and ensure consistency across departments. Provide expert advice and strong leadership skills as part of the leadership team.
IBM Business Delivery
North America Regional Payroll Head (March 2007 – December 2009)
Primarily focused in NA Payroll, required in depth customer understanding, comprehensive knowledge of the different policies, processes and tools to support Payroll administration, and knowledge of industry Payroll practices and norms of US Payroll System. Had overall responsibility for the delivery of Payroll processes for all US accounts at the Manila Delivery Center. Developed strategic plans, benchmarked current best practices, designed standard processes and developed process delivery tools. Support solutions team by providing input from delivery point of view, participated in client's due diligence activities and enhanced delivery center capability through process and technology transformation. Act as Subject Matter Experts for US Payroll processes in the Delivery Centre and have process ownership for all US Accounts.
University of California San Francisco- Capital Projects and Facilities Management
Human Resource Analyst II (August 2001 - December 2005)
Human Resource /Personnel Action processing included but not limited to Interviewing, Hiring, Termination, Reclassifications, Promotions, Leave Accruals, Merit Increases, Stipends, Performance Awards, Service Awards, LOA, FMLA, PDL, CFRA. Administer Worker's Compensation, Short/Long Term Disability. Writes and updates job descriptions. Benefits Action processing, provides information on benefit programs: new hire orientation, enrollment, COBRA etc. Provided counseling to employees on benefits plans, retirement and savings plans, explains open enrollment procedures, deadlines and eligibility requirements. Resolves and handles issues regarding employees' health plans. Involved in key strategic planning, analyzed utilization of human and financial resources and recommended changes in support of the department's strategic goals. Provided critical confidential advises to managers & directors regarding personnel issues, planning and management. Accountable for identifying situations that may incur liability and strategizing on an approach to implement a best resolution.
San Francisco State University - Human Resource Management- Certified year 2000
Fundamentals of Payroll Certification- Certified year 1997
American Payroll Association Member
Certified Lean Six Sigma Greenbelt
University of Santo Tomas- Bachelor of Arts, Behavioral Science year 1992
Fluent Languages- Taiwanese, Tagalog (Filipino), English