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Assistant Customer Service

Location:
New York City, NY
Salary:
15/hour
Posted:
February 18, 2020

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Resume:

JIMMY C. POSSO

NEW YORK, NY *****

PHONE: 646-***-**** • E-MAIL: adbujs@r.postjobfree.com

PROFESSIONAL SKILLS

ØGreat customer service and interpersonal skills; in person, by phone and via email. Provide assistance to customers by answering their concerns and addressing their needs.

ØExcellent Communication Skills both written and verbally; Trilingual; Proficient in English, Spanish, and conversational Italian

ØBasic skills with internet navigation Microsoft Word, Google Analytics, Google Ads, Excel, Powerpoint and office technology. Type 33 words/minute/ javascript/ python

EDUCATION

New York Career Institute

-Attended for 28 credits 9/2013 6/2014

BMCC Borough of Manhattan Community New York, NY

-Completed 24 credits 9/ 2002-6-2013

EXPERIENCE

MPC Call Center New York, NY 3 months 2011

Call Center Representative

· Assisted customers in receiving communication messages by phone

· Informed customers about upcoming workshops, events and news MPC was hosting

· Coordinated with MPC supervisors to complete daily tasks and goals

BMCC Student Center New York, NY 2009- 2010

Computer Lab Assistant

· Assisted professors and students print, scan, and use Ms Office to assist students with their assignments

· Kept the Student Center organized by maintaining the computer space cleaned.

· Secured the proper care of computers by performing disk clean up as needed and logging off computers once students were finished.

BMCC School Library New York, NY 2008-2009

Library Assistant

· Worked as a library book stacker- Reorganized shelves, maintain an orderly environment, alphabetized books

2000-2001 Cine Video

· Help sort VHS videos back to their rental shelves

· Organized store by rearranging videos and displays

· Assisted customers with rental questions and checkout procedures



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