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Technical Writer Developer

Colorado Springs, CO
February 18, 2020

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Business owner of sole proprietorship, creative virtuosity®. Actively seeking on-site, remote or remote-on-site technical writing contract(s). Perform all planning, funding, marketing, SEO, website development, and content writing for sole proprietorship: creative virtuosity® as a self-managed, one owner business; offering technical writing services.

Educational experience includes:

• Bachelor’s degree with concentration in Computer Information Systems 1995 - 1999

• Various informal education certifications related to the law sciences 2014 - 2018 PREVIOUS EXPERIENCE

Jan 2009 – Present Creative Virtuosity Houston, TX Technical Writer - Remote Contract Labor

Jul 2014 – Jan 2017 Kongsberg Digital Houston, TX

Sr. Technical Writer

• Write a variety of documentation to assist Quality Assurance.

• Designed Web Help to assist Oil and Gas Clients in application learning.

• Update CSS, SQL Scripts for Web Help Links, and create training documents as- needed.

• Manage document library and update documents during development release cycle using SharePoint.

• Update Visio’s as needed for business and development processes, ni existing content.

• Design MS Word based templates for manuals and training.

• Translate Web Help content for Russian audience.

• Utilize Team Foundation Server to manage work items, web help source code, and communicate with development and QA staff.

• Utilize Microsoft Office, Team Foundation Server, Visual Studio and Adobe products to include: RoboHelp 11.

Jan 2013 – Apr 2014 ProFit Optix / TriNet Irving, TX Sr. Technical Writer

• Write a variety of documentation to assist optics R&D, Marketing, Operations, and Human Resources divisions using Visio, Microsoft Word, HTML, Adobe PDF, and Visual Studio

• Achieved HIPAA compliance certifications Privacy and Security.

• Designed online training for IT Operations to target HIPAA compliance for employees.

• Designed IT Operations Policies and Procedures to meet HIPAA guidelines

• Perform related writing tasks for Business Associates Agreements and negotiated contract renewals with HKO, Advantica, iCare, etc., as Acting HIPAA Privacy and Security Officer.

• Design and HTML coded the landing pages for SmartCalc, Acuity, and Upgrade.

• Black box testing for web applications using manual testing methodologies. SUSAN FLANDER


Susan Flander Page 2

May 2009 – Jul 2011 Short-Term Contracts Dallas, TX Instructional Designer (Self -Opportunity)

• Design online E-Learning for T.G.I. Friday’s personnel.

• Work with Graphics Artist to create a professional look.

• Utilized understanding of Photoshop, Content Point, Adobe Flash on a daily basis. Technical Writer – (Aquent)

• Write online help for E-Learning course development application.

• Test user interface against user documentation to determine application issues.

• Create naming conventions for development online help framework.

• Test application functionality and document test cases.

• Edit web content for graphic and font consistency.

• Assist in editing of resource files for translation.

• Utilized HTML, SnagIt, Dreamweaver, Word, Visual Studio, Team Foundation Server, Technical Writing, SDLC, and communication skills on daily basis. Technical Writer (Creative Virtuosity)

• Write PTKPSL Developer online help.

• Document developer code changes in documentation.

• Provide PTKPSL Web Part documentation for Chevron Corporate Training.

• Utilized knowledge of C#, HTML, RoboHelp (developer skill set), Technical Writing, SDLC, PHP / SOAP, JSON and communication skills on a daily basis. HTML Programmer (Staffmark)

• Edit print and online forms for Veteran Medical Benefits system.

• Edit and debug C# and HTML code for consistency.

• Create file structures and naming conventions for development framework.

• Provide development level documentation to assist in Project Management development.

• Utilized C#, HTML, Technical Writing, SDLC, and communication skills on a daily basis. Feb 2009 – Apr 2009 American Bureau of Shipping Houston, TX Development Support – Technical Writer

• Develop online help systems for Engineering Applications that assist in meeting Government Compliance Standards.

• Research and document terminology for Marine Tankers and Vessels.

• Determine requirements, new online help systems, and TOC standards.

• Design data reference documentation for use.

• Convert source to create new help systems using RoboHelp Decompiler.

• Utilized Word, RoboHelp, Acrobat, .Net, XML, and Visio knowledge Aug 2008 – Apr 2009 Freelance Contracts Houston, TX Technical Writer

Aknaf Software

• Graphic creation and editing for Accounting Application interface.

• Perform daily data mapping tasks.

• Provided application support on application to clients.

• Documented data flows for Access / SQL based application.

• Utilized Access, SQL, Acrobat, .Net, and Communication skills Susan Flander Page 3

Waste Management

• Performed Word to RoboHelp conversion of training manual.

• Graphic editing and formatting of HTML content for online style consistency.

• Trained permanent staff on RoboHelp.

• Utilized, Photoshop, Word, Acrobat, and RoboHelp on a daily basis. SAI Business Solutions

• Wrote the company business plan. This business plan was to be submitted by perspective employees applying for a work visa at USCIS.

• The primary purpose of the business plan was to meet the requirements of H-1B Visa acquisition to generate a more diverse SAP Development base. Jan 2008 – Jun 2008 Wolters Kluwer Houston, TX

Technical Writer

• Plan and develop online help system.

• Document all aspects of the application for user assistance.

• Design “At a Glance” manuals for the i-Lien Online product.

• Write, edit, and code all online help documentation using DreamWeaver and knowledge of HTML, CSS, and JavaScript.

• Utilized knowledge of Word, Captivate, Flash, Acrobat, XML, Photoshop, and Snag It. Aug 2007 – Dec 2007 KBR Houston, TX

Technical Writer

• Plan and develop Enterprise Application Division processes.

• Collect requirements and test documentation processes.

• Communicate with Development Leads, Division Managers, and Global Lead to define a concise process.

• Document internal data structures and development cycles.

• Design computer based training for global Human Resources application using PowerPoint, Articulate, and Captivate.

• Test computer based training server-side for streaming and audio assurance.

• Design online help system and training manual for Human Resources applications and provide Train the Trainer training.

• Utilized Word, Captivate, Flash, Acrobat, SQL, .Net, Excel, SOX, Cobit, SDLC, PMI, RoboHelp, and Visio knowledge on a daily basis.

Aug 2006 – Dec 2007 Evision Systems Houston, TX

Technical Writer

• Plan and develop company website content.

• Document internal data structures and development cycles.

• Assist GUI design and graphic design.

• Document online help system for WAVE application, which tracked transport weight, location, and materials for CEMEX construction.

• Document Data Flows, Test Cases, and Use Cases for CEMEX’s customized RMS system.

• Assisted Business Analyst onsite on Server Setup of CRM (Microsoft Dynamics).

• Design online help systems and online training utilizing a myriad of software.

• Assist in documentation and research for small scale SEO for client base.

• Modify themes using ASP.Net for development.

• Perform usability testing, collect business requirements, and relay development processes.

• Utilized Dreamweaver, Acrobat, Flash, XML, SQL, Robohelp, and HTML on a daily basis. Susan Flander Page 4

Mar 2004 –Aug 2006 CDL Dallas, TX

Web Developer

• Plan and develop company website.

• Document policies and procedures utilizing RoboHelp.

• Assist in training users on website use and basic Windows usage as needed.

• Utilized Dreamweaver, Acrobat, Flash, Access, and HTML on a daily basis. Jun 2004 – Feb 2005 Lennox International Plano, TX Technical Writer

• Assist in writing Sarbanes- Oxley documentation (process documentation) for the HR, Remote IT, and Functional Business Units.

• Assist writing teams that are backlogged in meeting their writing deadlines.

• Travel to multiple Lennox locations across America and Canada on an as needed basis.

• Assist in training new writers as needed.

• Utilized Word, Acrobat, Visio, Dreamweaver, and Excel on a daily basis. Feb 2004 – Jun 2004 Tandy Brands Arlington, TX

Technical Writer

• Design Sarbanes - Oxley documentation for the MIS department.

• Write new policies and procedures.

• Edit and redesign Visio diagrams for use in SOX documentation.

• Edit Excel files and convert to web based HTML document.

• Edit all documentation for Microsoft Style.

• Design Cascading Style Sheets and XSL style sheets for web based documentation.

• Repurpose images for documentation usage.

• Provide PDF conversion for web based documentation

• Utilized Excel, Word, Visio, Acrobat, Dreamweaver, and HTML to compile documentation. Nov 2003–Feb 2004 Volt Irving, TX

Training Support Editor

Microsoft Corporation

• Edit internal and external documentation for Microsoft Style.

• Perform legal edits for external documentation.

• Design Cascading Style Sheets and XSL style sheets for web based documentation.

• Create XML based webs for CD Images.

• Design PowerPoint presentation templates for Microsoft Events.

• Repurpose images for documentation usage.

• Provide PDF conversion for web based documentation

• Utilized knowledge of all Microsoft Style Guidelines, PowerPoint, Adobe Acrobat, Word, HTML Aug 2002-Nov 2003 Freelance Contracts Dallas, TX

Technical Writer / Multimedia Programmer / Database Design Metroplex Insurance Restorators

• Design Leads Database using Microsoft Access and basic data mining skills.

• Design company logo, letterhead, forms, and contracts for general office management using technical writing, administrative, and creative background.

• Create a payroll system and structure using Microsoft Access and administrative experience.

• Create user names and profiles for network security in the XP environment.

• Design internal company forms.

Susan Flander Page 5

Dish Direct

• Design Flash based tutorials for online help using Flash.

• Document company policies for online company handbook.

• Proposal and contract writing for clients.

• Image editing for all online help content using Photoshop and Paint Shop Pro.

• Utilized knowledge of Microsoft Style guidelines, Dreamweaver, document management, and HCI concepts on a daily basis.

Feb. 2002 – Jul. 2002 CDS Plano, TX

Technical Writer

• Document online applications for Control Diabetes Services.

• Design Flash based tutorials for online help using Flash 2 Java Applets versus Flash 5 Active X container for cross browser compatibility.

• Design customized interface for online help using, FrontPage, HTML, and JavaScript programming skills.

• Image editing for all online help content using Photoshop and Paint Shop Pro.

• Utilized knowledge of Microsoft Style Guidelines, document management, and HCI concepts on a daily basis.

Feb. 2001 – Feb. 2002 Freelance Contracts Dallas, TX Technical Writer

• Temporary assignment with the VNA (Visiting Nurse Association). Processing medical billing and payroll records in imaging system for the Information Management department.

• Enhancing ASP, Action Script, and VB Script skills.

• Volunteer work for non-profit organizations: NVVC, HeadStart Program.

• Freelance technical support, web, and database development for small businesses in the Dallas area: Fargo Dogfoods, Arro Accounting.

Sep 2001 – Feb 2001 RIA Addison, TX

Multimedia Programmer

• Design computer based and web based training using Macromedia Flash and Macromedia Authorware based on storyboards.

• Test software compatibility with applications and document issues.

• Design Access databases and web based front ends using ASP and HTML.

• Edit sound files using SoundForge.

• Provide feedback on technical documentation to writers.

• Archive all WBTs, CBTs, and Sound files for data inventory.

• Test online technical documentation.

• Storyboard computer based training when needed.

• Utilized knowledge of Flash 4 and 5, Access, SQL, HTML, ASP, Visual SourceSafe, AuthorWare, CSS, NT, Windows 2000, UNIX, Acrobat, Dreamweaver, Real Audio, Director, and Paintshop Pro on a daily basis.

Jun. 2000 – Sept. 2000 GTE Irving, TX

Development Support – Technical Writer

• Write technical documentation for E-Commerce applications

• Use Adobe Acrobat to convert RoboHelp and Word files for storage and easy access for users.

• Test software compatibility with Windows 2000 applications and document issues.

• Design Cascading Style Sheets for writing projects.

• Create multimedia tutorials for online help.

• Utilized knowledge of Word, Adobe Acrobat, HTML, Visio, RoboHelp, Authorware. Susan Flander Page 6

Feb 2000 – Apr 2000 IBM Plano, TX

Development Support – Technical Writer

• Test and write documentation for Frito-Lay’s inventory displacement web application.

• Determine business requirements and provide input on how applications should meet those requirements.

• Provide training on application documented.

• Work with management team, development team, and project managers to ensure the accuracy of technical documentation.

• Define processes using diagrams created in Visio.

• Utilized Word, HTML, RoboHelp, Adobe Photoshop, VBA, Lotus Notes, NT, and Project knowledge. Dec. 1997– Jan. 2000 Microsoft Corporation Irving, TX Dedicated Content Developer (Permanent Employee)

• Write online technical content for the Microsoft Knowledge Base.

• Acting Technical Lead for Access Developer Support team.

• Acting Content Lead for FrontPage Content Team.

• Provide Technical Support for the Office Applications Division.

• Assist in web page creation for Microsoft Office products and special team projects for managers.

• Provide support for Access and FrontPage issues in the SQL Server, NT, Win 2000, UNIX, and Win 98 environments.

• Test and document unknown features during product development cycle.

• Setup test scenarios in the Win 98, Win 2000, NT, XML, and UNIX environments when required.

• Work with development, technical, and content staff on a daily basis to research and develop technically accurate user documentation.

• Convert files into PDF, Word, and HTML formats to post White Papers to the Internet.

• Train technical writers new to the Content team on Microsoft Style Guidelines.

• Provide technical and editorial review of articles before publishing.

• Participate in promotional activities such as: PC Expo, Manhattan and Office 9 Airlift, Seattle.

• Develop internal data management tools using Access and web programming knowledge.

• Highly proficient in Project, FrontPage, HTML, Acrobat, Project, VBA, Access, Excel, Word, PowerPoint, and RoboHelp.

Feb 1997–Dec 1997 Belcan Irving, TX

Software Support Engineer

Microsoft Corporation

• Contract Technical Support Engineer for Microsoft Corporation.

• Write technical content for the Microsoft Knowledge Base.

• Provide web based technical support in the Windows NT, Windows 9.x and Macintosh environment.

• Test and document unknown features during product development cycle. Nov 1995–Feb 1997 Stream International Dallas, TX

Software Support Representative (Permanent Employee)

• Provide support for online software, Hewlett Packard printers and twenty-eight models of Hewlett Packard personal computers.

• Beta testing and training new engineers on Customer Service application.

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