Information Security Customer Service

Cassin Palombaro

**** ********* ****** ***** *** 202 • Raleigh, NC 27607 • ************@*****.*** • 919-***-****

CompTIA Certified I.T. Professional

CompTIA Certified IT professional possessing A+, Network+, Security+ and Server+ Certifications. Desires to use hands to resolve technical issues with computer/laptop through maintenance, service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of multiple operations including Windows 7 and Windows 10. Dynamic team member who can also work independently meeting corporate targets and goals.

CORE COMPETENCIES

•Ability and capacity of integration and implementation of various networking setups

•Knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally

•Hands-on skills in installing, maintaining and managing desktop/client and server operating systems

•Knowledge of Basic and Advanced device security, device mobility, and cloud services

•Exposure in installing operating systems and softwares

•Familiar with multiple operating systems including Windows 7 and Windows 10

•Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel

WORK EXPERIENCE

Alphanumeric, Durham, NC

March 2019 - December 2019

PC Technician

•Responsible for Windows 10 Migration Project for GlaxoSmithKline (GSK)

•Reimaging and rebuilding all laptops and desktops for sites in U.S., Puerto Rico, and Canada

•Assigning and building employee PCs as requested via Remedy Ticketing System

•Facilitated delivery and returns of various equipment to sites as well as handling new package shipments

Charter Communications (Spectrum), Morrisville, NC

June 2017 – March 2019

Field Technician

•Recognized in May of 2018 has the highest performing Install Technician for Central and Eastern North Carolina (Finished 1st of 561 technicians)

•Provide installation and troubleshooting service for TV, internet, and phone for residential customers

•Ability to resolve technical issues with clients in an efficient time frame.

Lowes Home Improvement, Apex, NC

May 2016 – June 2017

Load Puller

•Prepared and organized deliveries for the delivery teams for corporate accounts

•Assisted delivery teams with high end and heavy items including appliances for installation.

•Provided professional and courteous service to business and residential customers

San Carlo Italian Bistro -Raleigh, NC

Nov 2013 - August 2015

Server

•Provide customer service via telecommunication media to ensuring accuracy and satisfaction

•Utilized a point of sale (POS) system in processing customer transactions

EDUCATION/CERTIFICATIONS

MyComputerCareer, Raleigh, NC May 2017

Information Technology System Administrator Certificate

•Windows 7 Certification

•CompTIA Network+ Certification

•CompTIA Mobility+ Certification

•CompTIA A+ Certification

•CompTIA Server+ Certification

•CompTIA Security+ Certification

•Microsoft Technology Associate (MTA) Mobility & Devices Fundamentals

•Microsoft Technology Associate (MTA) Networking Fundamentals

•Microsoft Technology Associate (MTA) Security Fundamentals

•Microsoft Technology Associate (MTA) OS Fundamentals

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