Customer Service Executive Assistant

HUSSAIN ALI

*** *-**** ******* ********, MG ROAD, KANDIVALI WEST, MUMBAI,

MAHARASHTRA, 400067

91-771******* *******.********@*****.***

SALES & MARKETING EXECUTIVE [RESERVATIONS]

SUMMARY

Quality-focused Front Office Executive committed to approaching administrative tasks with tenacity and attention to detail. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. SKILLS

Business Management: Sales Management

Customer Service: Customer Service

Computer Skills: Opera, Outlook, Excel, Word, PowerPoint, Reserve, Triton Sales: Sales, Communications, Hospitality, Management, Data Entry Reception: Telephone, Coding

Natural ability to sell products enthusiastically. Ability to work in a high pressured environment.

WORK EXPERIENCES

2019-09 to Present Sales & Marketing Executive [Reservations] HYATT PUNE PUNE

Proficient in Opera, Reserve, and various other applications including but not limited to, answering phones, and making reservations for guests.

Desk Duties: Processing reservations, rate load, group bookings etc.

To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.

To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.

To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

Reservation Executive.

2018-10 to 2019-03 Sales & Marketing Executive [Reservations] J.W MARRIOTT JUHU MUMBAI

Proficient in Opera, Marsha, and various other applications including but not limited to, answering phones, and making reservations for guests.

Desk Duties: Processing reservations, rate load, group bookings etc.

Reservation Executive.

2018-04 to 2018-10 Front Office Executive [Night auditor] GRAND HYATT MUMBAI MUMBAI

Proficient in Opera, Reserve, and various other applications including but not limited to, answering phones, and making reservations for guests.

Desk Duties: Answered phones, took messages, and provided information on the computer system. I also handled the phone calls, emails, and faxes. In a timely and accurate.

Answered all questions about the hotel and surrounding areas including the use of the internet system. Answered phones and provided information on the use of the CRM system. 2016-04 to 2018-03 Customer Service Associate [Reservations] SITEL MUMBAI

Hyatt Hotels Reservation

• Customer service, communications, and sales.

• I also assisted in the creation of new and existing customer relations. This included the use of the computer system and the use of Microsoft applications.

• I also provided information to the management team. I was able to work with a team of people and customers.

2014-07 to 2015-07 Customer Service Associate

UNITY SOLUTIONS MUMBAI

Airtel

Customer service, communications, and phone calls.

Provided customer support and administrative support to customers. Resolved customer issues and complaints.

EDUCATION

2012-07 to 2014-02 Shri T.P Bhatia College of Science MUMBAI SCIENCE Higher Secondary School

HOBBIES & LANGUAGES

• Football, Music, PlayStation and Photography.

• English, Hindi, Gujarati, Arabic.

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