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Customer Service Technician

Location:
Houston, TX
Posted:
February 19, 2020

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Resume:

DINA BLACKWOOD-RICHARDS

Mailing Address: **** FM 1960 W RD, Houston, TX 77069-4141 Email Address: adbu42@r.postjobfree.com, Mobile: 337-***-****

EDUCATION PROFILE

May 2019, : Apple Repair Technician Certification (J145, 2012 – 2015 Laptop) Safety at the Workplace, Safety Hazards Certification ESD Certified

September 2017: Certificate, Moodle Online Creator Design July 2015: Master of Science, Career and Technical Education majoring Information Technology. University of Technology. Jamaica

July 2014: Certificate., Customer Service Training, Climate Change, Preparedness and Workshop June 2012: Bachelor of Science in Education, majoring in TVET Business and Computer Studies. University of Technology. Jamaica

July 1991: Certificate, Computer Electronics Engineering, majoring in the repairs and modifications of IBM Computers and their compatibles. Excelsior Community College.

SKILLSET

• Experience in Repairing, Diagnosing, Install different models of Computers (Apple, Dell, IBM, Toshiba etc)

• Good interpersonal skills, communication skills, organizational skills, ability to offer training in any computing and business subject as well as courses in instructional/educational technology.

• I have an understanding of the application of adult learning principles and methods,

• Experience in teaching/developing online courses,

• Good working knowledge of the Internet and use of Microsoft Office Suite, WordPerfect, word processing software,

• Strong research and analytical skills,

• Speedy Data Entry skills, Typing (40–50 WPM), Excellent verbal and written communication skills

• Taught students of all ages

• Strong understanding of help desk support principles including documentation and issue ownership

• Minimum 15 years working with Windows systems

• Working knowledge of VoIP or IP telephony

• Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, firewalls and wireless networks

• Experience with remote support software

• Experience Desktop Ticketing Software

• Project planning effectively,

• Strong customer service skills,

• Strong analytical skills and reasoning ability to identify solutions to technical issues

• Ability to effectively communicate technical information to both customers and management in written and verbal form

• Ability to independently manage my time and handle multiple tasks, in a fast-paced environment to be successful in this role, Ability to work with little to no supervision. DINA BLACKWOOD-RICHARDS

Mailing Address: 5959 FM 1960 W RD, Houston, TX 77069-4141 Email Address: adbu42@r.postjobfree.com, Mobile: 337-***-****

• Strong attention to detail

• Flexibility to work extra hours as required

• Ability to lift/move computer equipment up to 50lbs

• Ability to meet deadlines and adjust to changing priorities

• Ability to follow instructions and work autonomously

• Ability to quickly gain new skills and knowledge when faced with new challenges

• Ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented

• Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions

I have vast knowledge in the following Software and Operating Systems: Microsoft Office Suite, WordPerfect, Dbase IV, Lotus 1-2-3, Borland C++, Visual Basic 6.0, Internet Explorer, Windows all versions, Peach Tree Complete Accounting,, Turbo Pascal, Clips, Microsoft Visual Studio .Net, SPSS ICT Tools: PhotoStory (Digital Stories), Audacity (Podcast), Skype, Moodle, Website Authoring Tools (Wikis & Blogs). Apple Macintosh Computers, just to name a few. EMPLOYMENT PROFILE

Company: CSAT Solutions

5959 Windfren Road, Houston TX 77059, Telephone:

Start Date: May 17, 2019 – January 2020

Position Held: Certified Apple Repair Technician

Duties: Diagnose and Repair Apple Laptop

Update the Filemaker Software with diagnostic requirements and details Remove and Install parts and devices for efficiency Company: SmartSource Inc.

3805 E Main Street, Suite E, Charles, IL 60174, Tel:630=607-7205 Start Date: January 2019 – Present

Position Held: Field Computer and Peripheral Devices Technician and Consultant Duties: Diagnose and Repair Computers, Install OS, and Network Installation Provide training and guides to Tablet Installation Company: Video Tech Services

5642 Wilshire Blvd. #575, Los Angeles, CA. 90036, Tel: 310-***-**** Start Date: January 2019 – Present

Position Held: Computer and Peripheral Devices Technician and Consultant Duties: Diagnose and Repair Computers, Install OS, and Network Installation Provide training and guides to Tablet Installation Company: Culinary LeNotre Institute

7070 Allensby Street, Houston Texas, 77022 Telephone: 713-***-**** Start Date: August 3, 2018 – April 2019

Supervisor: Roberto Hernandez, Senior Financial Aid Rep, adbu42@r.postjobfree.com DINA BLACKWOOD-RICHARDS

Mailing Address: 5959 FM 1960 W RD, Houston, TX 77069-4141 Email Address: adbu42@r.postjobfree.com, Mobile: 337-***-****

Position Held: Adjunct Lecturer

Duties: Teach Introduction to Computing to students Prepare the curriculum and lesson notes for classes Tracking attendance, assigning homework, grading assignments, giving feedback and communicating effectively with students at all levels of technological understanding

Company: Charter Substitute Teacher Network

Telephone: 312-***-****

Start Date: June 8, 2018 - Present

Supervisor: Amethyst Phillips, Hiring & Operations Manager, Email: adbu42@r.postjobfree.com Position Held: Substitute Teacher

Duties: Monitor and maintain classroom management of students (6-12) Tracking attendance, assigning classwork, and communicating effectively with students at all levels, creating reports to assigned Teacher as required. Providing resourceful classwork as necessary.

Company: United Parcel Service Inc

55 Glenlake PWKY NE, Atlanta, GA 30328

Start Date: November 11, 2018 – December 15, 2018 (Seasonal Employment) Position Held: Small Package Handler

Duties: I was responsible for the unloading, sorting, scanning, and loading of packages in the hub. I moved a variety of packages and process these has efficiently for the warehouse operations. It was a physically-demanding and fast-paced warehouse environment, and this also involved continually lift, lower and slide packages for the duration of my work shifts. I was expose to work with conveyor and roller belts, inside the trailers, cargo containers and package cars.

Company: Customer Research International, Inc.

135 S Guadelupe, San Marcos TX 78666

Start Date: October – November, 2018 (Seasonal Employment) Position Held: Call Center Researcher

Duties: I had to speak with customers over the phone that required me to communicate verbally and offer written communications skills including proofreading, also this encouraged good presentation skills in conducting surveys.

I worked in a team environment, to participate actively, to collaborate and to motivate others. I also worked independently and manage multiple projects at one time. Critical thinking, statistical and graphical analysis skills, technical, data collection and interviewing skills was apart of my daily routine. Company: Goodwill Donation Center

1140 West Loop North Houston, Texas, 77055 Telephone: 713-***-**** Start Date: April 20, 2018

Position Held: Store Attendant (TM1)

DINA BLACKWOOD-RICHARDS

Mailing Address: 5959 FM 1960 W RD, Houston, TX 77069-4141 Email Address: adbu42@r.postjobfree.com, Mobile: 337-***-****

Duties: Inventory sorting and organizing of merchandise as they become available Provide customer service to all clients

Keep work area clean and organized.

Company: University of Technology, Jamaica

237 Old Hope Road, Kingston 6, Jamaica Telephone: 876-***-****-9 Start Date: April 1, 2005 – End Date: November 30, 2017 Supervisor: Raymond Whittle, Technical Officer, adbu42@r.postjobfree.com Telephone: 876-***-**** Position Held: Computer Lab Technologist

Duties: Maintain and modify over fifty computer systems and peripherals devices. Educate and assist over (150) Students daily with the task of enrollment, computer usage, printing and many other related duties.

Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals

Recognize the needs of the students and provide detailed information to the students about the technical specifications of the computer hardware/software available for usage by the University, and maximize the use of software features. Single ‘handed create a Database to assist in Research, communications networking, help desk support

Create reports and SWAT Analysis for Lab to ensure the technology is effective. Use devices such as, Plotters, Scanners, Printers, Fax Machines, Binders, Copiers and CD Burners and CD Case designers.

Company: ACRM Evening Institute

237 Old Hope Road, Kingston 6, Jamaica Telephone : 876-***-**** Start Date: August 29, 2015 – End Date: December 15, 2017 Supervisor: Patricia Welsh, Principal, adbu42@r.postjobfree.com Telephone: 876-***-**** Position Held: Lecturer

Duties: Teach computer science to students at both high school and college levels. Prepare the curriculum and lesson notes for classes Educate and assist over (30) Students to prepare for the CSEC Information Technology Exam.

Tracking attendance, assigning homework, grading assignments, giving feedback and communicating effectively with students at all levels of technological understanding.

Company: Uneek Computer Supplies

Shop 1b Constant Spring Road, Kingston 10, Jamaica Telephone : 876-***-**** Start Date: January 1, 2001 – End Date: April 1, 2005 Supervisor: Carvil Miller, Managing Director, adbu42@r.postjobfree.com Position Held: Computer Technician /Teacher

Duties: Repair and modify over twenty computer systems and peripherals devices, on a daily basis

Provide technical follow-up support merchandise is purchase Construct sales pitches and presentations, Travel to areas where needs are projected Instruct computer science to students at both high school and college levels Create Reports on Sales and Repairs Analysis

DINA BLACKWOOD-RICHARDS

Mailing Address: 5959 FM 1960 W RD, Houston, TX 77069-4141 Email Address: adbu42@r.postjobfree.com, Mobile: 337-***-****

REFERENCES

Conrad Cresser

Title: Information Technology Consultant

HCL America

6723 Silver Shade Drive, Houston TX 77064,USA

Tel: 281-***-****

Email: adbu42@r.postjobfree.com

Lancelot Muschamp

CSAT Solutions

4949 Winfren Road,

Houston, Texas, 77059

Tel: 832-***-****

Email:adbu42@r.postjobfree.com

Socrates Drummond

Siesta Key Boulevard

Deerfield Beach FL,

33441, USA

Tel: +1-561-***-****

Email: adbu42@r.postjobfree.com



Contact this candidate